Hi ,I'm hoping someone has brought something back to argos without a receipt before ?
I bought something today ,but now can't find the receipt. The thing is this paticular branch is miles away from me and I can't get through on their number.
I used a laser card and have a reservation number for the purchase.
Would it be worth chancing my arm ?
No issue usually, just don't expect your money back.
I brought back a sleeping bag recently which was strangely too small (the other identical one I bought fit fine). No reciept as I did not see any reason I would need one (goes to show) but I got credit and bought a new one with it.
you do not need the receipt all you need is proof of purchase so if your laser receipt states the goods or has the price etc and also the reservation number will show argos staff that you bought the item as it should link to the sale on their system if the operator was working the till correctly.
they do not have to take anything back unless it is damaged etc but as a goodwill gesture they provide a 30day returns policy where you can exchange items or get gift vouchers for the value within 30 days of purchase as long as the items are unused and in original undamaged packaging.
Thanks lads ,I'll make the trek back up there so
I've brought stuff back to different Argos stores no problems before and got refunded. Their 30 day money back guarantee is great for that.
My wife is standing in Argus at the moment with the box of the kettle we bought in December ( now broken ) , complete with the Argus sticker on the side of it yet they wont replace the product. They said we've no receipt and that we could have bought it anywhere. She's pointed out the argus sticker and refrence number on the side of the box as proof that we bought it off them but they still want a receipt. The box is enough proof isn't it!!!
Date as well I guess.
Argos. It's a five letter name.
And they don't have to take it. You could've peeled a sticker off another box. You could've purchased in the UK.
Jeez thanks for the sound advice there. Must drop in to consumer issues more often seeing how I've gotten such in depth , concise information with a truly friendly and helpful tone. Unfortunately in this instance pointing out the spelling mistake wasn't the answer I needed, the answer I needed must not have been in your field of expertise but once again thanks very much. I'm sure everybody else who read the response will have taken from it the level of regard with which you should be held and in the future will know what they are to expect off you when a simple question for advice is being asked.
Hey Saab Ed,
I thought that you said you bought the kettle by Laser - your bank statement should feature a laser reference number and they should be able to identify the purchase from there.
No it was the OP pointed that out but as luck would have it we did buy it with a laser card for which we had a record.
Funny thing though, the girl in Argos did say that's what they wanted but when my wife went back yesterday at ten to six in the evening , the girl didn't even want to see the proof, she just offered to exchange it. Me thinks getting home on time was of more importance to the shop assistant than any proof of purchase. So there you have it, if you want something exchanged in Argos , dont bother with a receipt or proof of laser transaction, instead work on the premise that frontline Argos staff get paid a pitance and really couldn't give a fu%k about anything except getting home on time in the evening
Back on a serious note though, the Kettle was obvoiusly bought from Argos , Uk or not it doesn't really matter because the warranty is from the manufacturer and not the retailer. The staff member was more hell bent on a argument than resolving the problem. The first numpty that my wife spoke to said , and I quote " We have no record of ever selling that type of kettle here before " . Thats just poor staff training on top of rudness. Anyway back to drinking tea from the new kettle
Use a cup, that might be why it broke the first time.
dont forget to give the staff member loads of verbal abuse.... and blame them for the fairly standard company policy... I mean, afterall, its the sales assistants on minimum wage that have the final say on company return policy for the likes of Argos...
Your warranty may indeed be with the manufacturer but the company who sells it may have to buy it through an Irish distributor - who again act as a middleman for faulty returns.
Most retailers will only accept returns/faulty returns from the country they are bought in. Your guarantee doesn't always travel with you.
Just to point out that no verbal was given at all.
...but your post is in a way kinda my point. Whats the point in dealing with this member of front line staff at all when A) you're right , they dont make the policy so in effect cant make an decession on anything and B) if they cant make any call on what to do then just give me the manager instead of starting an argument that they cant win or loose!