Im on Vodafone @ Home and my bills have been €35 per month inc Linerental, 3Mb Broadband and Free Landline calls.
According to the eircom site the charge for a call to 0818 is 8.57c per min so according to that info you should have been billed €1.72
were you ringing from a mobile by any chance?
I had to ring it 6 times yesterday and it worked
To-day I tried it because Sky is STILL not working properly
and IT IS NO LONGER IN USE.
PIGS is what they are
I have however found another way around it..
Use your head, mess with the numbers a bit
I got through again!!
WOW, is that wireless broadband?
Coz we live in the sticks and are'nt broadband enabled..
That 0044 number didn't work and the 1890 one i got from 11811 doesn't connect to anyone says the caller is unavailable please leave a message.
Any other numbers for them cos my sky box is fecked it won't turn on and I want to vent a bit to them
ringthe no. on your card, quickly take option 5 then take option 5 again, with a little luck you should get their cork office.
Didn't even know they had a Cork office nice one dude
Try this number 0214580920 it works sometimes.
If i had any doubt about leaving sky they have just made my mind up for me.. tried ringing them there and machine said i would be waiting under 92 mins! great customer service riping you off with their package price and with their so called customer service!
92 minutes?! ROFL That must be a record, surely!
1.60/min x 20 = 32 euro ????? not 12!
12 euro / 20 min = 60c per min
I know it may not have been actually 92 mins i had to wait but i couldnt take a chance!
They get so much money from the calls but would they not be better trying to offer decent customer service, even if you are contacting them to cancel?
I currently work in the Sky Ireland Cork Office we only have a certain number of Departments down here, The Departments that we have are Attractions(New Customers) Revenue(Existing Customer upgrades on sky+,multiroom and sky+HD, Retention (Cancellations, Downgrade on Viewing Package,Moving Home department,Coming back to sky within 12mths, Then last Department is RTM (were retailers in shopping centres call in)
Now there the only Departments in Cork rest Customer service for Ireland is based in uk its a irish numbers so dont worry not been charged UK rates same with Billing in Uk,,, Technical Department is Bases In India and overflow in Uk so if India to busy call goes back to Uk.
Here is some Direct Numbers to Call in
As you know 0818719819 is the Main Number with all the Options
0818719811 Is Technical Department (Option 3)
0818719858 Is Customer Service Direct Line you can go straight to them and they can transfer you to any Department
0818718836 Option 1 Is for Existing Customers Option 2 is for New Customers
0818718829 Installation Department if your calling regarding order you have placed also this number tends to act up sometimesso best bet is to call customer service and ask for install Department.
Any More questions dont be assamed to ask Guys!!