Lady Chatterton Moderator
#1

I notice that everytime SKY add new channels to their service my Channel 4 and Channel 4+1 become scrambled. I have rang them and I have had no joy. My equipment and the positioning of the dish is fine. The problem is an intermittent one, sometimes I can receive a perfect picture for an hour or so and then for the rest of the time the picture is scrambled. Is anyone else experiencing this problem? All the other channels remain unaffected.

Mossy Monk Registered User
#2

Scrambled? All those channels are encrypted on the Sky EPG in Ireland. Are you referring to the Programme not Available message? You shouldn't be seeing that on E4.

Lady Chatterton Moderator
#3

I understand that Sky channels are encrypted but I have a SKY package and still Channel 4, Channel 4 + 1 and E4 +1 are scrambled. However it only happens when Sky add new channels to the service. The "programme not available" message has something to do with broadcasting rights in Ireland. For example I think RTE have certain rights over some programmes.

Mossy Monk Registered User
#4

MrsD007 said:
I understand that Sky channels are encrypted but I have a SKY package and still Channel 4, Channel 4 + 1 and E4 +1 are scrambled.


Call Sky in that case. Channel 4 and Channel 4 +1 should be available regardless of what package you signed up for.

byte Registered User
#5

What is the onscreen message when this problem occurs?

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Lady Chatterton Moderator
#6

I've called Sky and say it's not there problem. I spoke to a friend living in a different county and he has the same problem. No error message comes up but the picture is scrambled. Sometimes it's perfect for an hour and then it breaks up again..It is very strange..but it's fierce annoying....Thanks for your replies guys...

Supercell Happy :)
#7

They changed frequency recently I think, had to rescan to get again on my Dreambox.

Mr E Administrator
#8

I got a postcard from Sky yesterday saying that anything I have set to record on C4 will have to be re-set. I can't remember the reason, but I'll check when I get home in the morning.

Going to move this over to the Satellite forum... those clever guys will probably have the answer for you before then!

byte Registered User
#9

It now appears to me that by "scrambled" you mean picture is breaking up (blockyness).

So that's a signal issue. Firstly, do you have a DECT phone or wifi router near your Skybox?

If not, the problem could be with dish alignment or cabling.

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Onikage Registered User
#10

My money's on alignment.

Lady Chatterton Moderator
#11

byte said:
It now appears to me that by "scrambled" you mean picture is breaking up (blockyness).

So that's a signal issue. Firstly, do you have a DECT phone or wifi router near your Skybox?

If not, the problem could be with dish alignment or cabling.



Thank you that is exactly what I mean, the picture is breaking up in blocks, sorry I'm not very technical. I've had the dish and equipment checked and it's fine. I think that it is strange that it only happened two days ago when SKY added E4+1 to the SKY package again.

Lady Chatterton Moderator
#12

Onikage said:
My money's on alignment.



If is was alignment wouldn't other channels be affected. All my other channels are perfect...

Onikage Registered User
#13

No, alignment can affect smaller groups of channels as well. Some channels are more susceptible than others. But I've not heard of C4 or E4 being affected, usually it's a low-budget channel like zone horror et al.

byte Registered User
#14

Hmm, since E4+1 came back, that's probably the same time that Channel 4 and 4+1 changed transponder.

Looking at frequencies, Channel4 Ireland, Channel 4 Ireland +1, E4 Ireland +1, RED and BritAsia TV are all on the same frequency (12480 Vertical, SR 27500, FEC 2/3). The three "Four" channels all moved to that frequency on the same day, from what I can make out. This explains why E4+1 returning has a relevance to why C4 and C4+1 got affected the same day.

So, from that, I'd expect that RED and BritAsia channels are also affected.

If it's only 1 frequency that's being affected, there may be some wireless device perhaps that's interfering (Watty would have better knowledge on what frequencies are most likely to be affected with wireless devices). These wireless devices that can cause interference can be digital cordless house phones, broadband wi-fi routers, maybe wireless video senders, baby monitors, etc. If you've any of these running, plug them out to see if they're responsible.

Otherwise, that leaves cabling being the problem (and I have seen it happen, usually affecting Setanta )

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Lady Chatterton Moderator
#15

Thank you so much! I did purchase a new cordless phone two weeks ago!!! However, it didn't affect my channels. The problem with the picture only started when E4+1 returned. I'll turn off the phone for a while to see if that helps the situation. Failing that, is it possible that I would receive these channels by inputting frequencies via Other channels on the SKY menu? Thanks again....

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