Franjoe Registered User
#1

Hi All,
Has anyone had a fault on their instrument panel/cluster? I have an 2003 Ford Focus Estate 1.8 TDI and in the middle of last year the speedo and rev. counter dials started dropping back to zero and mileage reading disappeared on an intermittent basis. Later on the engine warning or battery warning light started coming on and off at regular intervals. When eventually checked by my local ford dealer, I was told that the panel would have to be replaced. Cost €380+
Contact with Henry Ford & Sons Cork has offered no joy as car is outside warrant period. Replacement means you lose all mileage history.
To me this is an obvious manufacturing defect and Ford should cover the replacement cost.
Anyone else had this problem?

see weblink on. http://forum.rac.co.uk/showthread.php?t=1926

crosstownk Registered User
#2

I've seen this before - usually it results in replacement dash clocks.

I know you say it's a manufacturing defect, but warranty does have a specific period which, in your case, has expired. A line needs to be drawn somewhere. Your car is now 5 years old - warranty in 2003 was 1 year.

Surely it is possible to reprogram the new dash cluster with the previous mileage?

TychoCaine Registered User
#3

This has started happening to my wife's Focus, and has happened her friend's one in the past. Her friend took hers into our local Ford dealer who has a mechanic who seems to know all the tricks with the Focus. Apparently the alternator on these things aren't the best, and the dash electronics don't tolerate much less than 12V. A swift thump with a hammer later and the dash started behaving.....

Healyc Registered User
#4

TychoCaine said:
Apparently the alternator on these things aren't the best, and the dash electronics don't tolerate much less than 12V. A swift thump with a hammer later and the dash started behaving.....


I wouldnt hit it with a hammer but it does sound like a voltage supply issue.

Most likely the PCM module is faulty (The unit that controls all the cars accessories, interior lights, central locking etc.....) but this will be a costly fix also. Get another Ford garage to have a look at it.

As crosstownk said they should be and can be reprogrammed with the previous mileage and service history.

lubie76 Registered User
#5

Yes, have the same problem with a 2001 focus. Speedometer keeps dropping back to 0 intermittently when I'm driving it. When my partner is driving it rarely happens. He is a more experienced driver than me, more fluid gear changes etc so I am wondering if this has something to do with the problem. I done my driving test a few weeks ago and was praying the whole way through it wouldn't happen entering a different speed zone in case the tester was checking the speedometer.

Franjoe Registered User
#6

The guy in Ford's HQ in Cork told me that you can't programme the previous mileage into the new instrument panel. Who do you believe?

Meantime, maybe it's not the panel but the alternator or PCM that's faulty.

Sorry crosstownk, I don't accept your warrant limitations. I expect the instrument panel to last the reasonable lifetime of the car. It's to easy for Ford to walk away.

maidhc Registered User
#7

Franjoe said:

Sorry crosstownk, I don't accept your warrant limitations. I expect the instrument panel to last the reasonable lifetime of the car. It's to easy for Ford to walk away.


What can you do. Even the law recognises there is a period of time when defects are no longer the manufacturers problem.

Healyc Registered User
#8

Franjoe said:
Sorry crosstownk, I don't accept your warrant limitations. I expect the instrument panel to last the reasonable lifetime of the car. It's to easy for Ford to walk away.


Crosstownk is correct, warranty is their for a reason and your car is probably the focus mk1 and the focus mk 3 is about to be launched.

jimogr Registered User
#9

Sorry, old thread I know but did anyone with this problem get it fixed - what needed to be done?

Reading around the net it seems like the speedo dropping to zero on the focus can be caused by a number of different things and it’s a mater of expensive trial and error - alternator, speed sensor in the gearbox, instrument panel...

bluemachaveli Registered User
#10

jimogr said:
Sorry, old thread I know but did anyone with this problem get it fixed - what needed to be done?

Reading around the net it seems like the speedo dropping to zero on the focus can be caused by a number of different things and it’s a mater of expensive trial and error - alternator, speed sensor in the gearbox, instrument panel...


9 times outta 10 its the Insrument Panel.

If ur lucky it mite be the sensor on the box, which is a pretty cheap fix.

I work in a parts dept for ford parts so i'm selling these everyday.

Get a good mechanic to have a look.

jimogr Registered User
#11

bluemachavel said:
I work in a parts dept for ford parts so i'm selling these everyday.


How much is the Instrument panel, do you know, approx? I saw numbers like £400 sterling floating around...

bluemachaveli Registered User
#12

i think there about 280 + vat, not 100% sure tbh.

ill check it out tomorrow and i can give a definite price if u like!

jimogr Registered User
#13

Great - thanks.

Captain Slow IRL Registered User
#14

Franjoe said:
The guy in Ford's HQ in Cork told me that you can't programme the previous mileage into the new instrument panel. Who do you believe?


It can be done, I've done it many times.

It's most likely the cluster - you'll have to bring it to a ford dealership or specialist to diagnose correctly.

bluemachaveli Registered User
#15

my mistrake, i underpriced a bit

326.99 + vat is the correct price

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