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vektarman · 01-03-2012, 16:04

I thought I'd give a heads up on this if it hasn't already been mentioned, I discovered that the card reader at Broombridge station isn't working due to vandalism with the result that myself and any other unsuspecting passenger getting off a train here with a card are being charged the maximum fare (€4.30), even for the shortest journeys, I rang the helpdesk to be told 'it's always being vandalised so we've given up on it', when I brought up the subject of a refund I was told I'd have open an online account and register my card in order to qualify for a refund.
I only use the train and my smartcard occasionally so I don't really want to set up an account but I thought I'd give a heads-up for anyone using Broombridge station, or the smartcard customer service for that matter.

Jehuty42 · 01-03-2012, 17:25

The gates at Clonsilla have been removed and blocked off so now the only validation is through the two smartcard readers(I'm actually not sure how people buying tickets from the ticket machines are managing not being able to validate the ticket at the start of their journey). The citybound platform reader has been broken twice in the last week so I was charged the max fare at Pearse both times. It's only a couple of euro so I don't really care tbh, but it's annoying.

Run_to_da_hills · 01-03-2012, 18:34

Something gets vandalised at Broombridge.

vektarman · 01-03-2012, 19:12

Quote:

Originally Posted by Run_to_da_hills

Something gets vandalised at Broombridge.

yep, what a dump, this is the same station I found my stolen scooter being driven along (platform and then railway tracks!) a couple of years ago, I try to avoid it as much as possible...

AlekSmart · 01-03-2012, 19:30

Is this the same Broombridge which is leading the "Station of the Year" stakes...???

dowlingm · 01-03-2012, 20:29

Is Broombridge within Varadkar's TD bailiwick? If Alan Kelly can get a feckin' 22K surely Leo can sort some STT types.

SeanW · 02-03-2012, 20:53

The crowd that makes trouble in Boombridge come from Finglas, Ireland's answer to Fort Apache and Dublin's version of Moyross/Southill.

Realistically there's not a whole lot to be done about it, unrealistically though I have a few rather draconian ideas

dowlingm · 02-03-2012, 23:23

They better figure it out if RPA want to park 29 Citadis there.

foggy_lad · 02-03-2012, 23:35

OP I would not tag on at all if your destination is Broombridge as the leap/smart card readers are unable to tag you off so therefore Irish rail are failing to sell you a ticket for your journey so that journey should be free!

There is something really wrong, almost fraudulent even with Irish Rail allowing people buy tickets when they know these people will be overcharged by them and they are doing very little about it apart from requesting passengers jump through hoops to get refunded!

vektarman · 03-03-2012, 10:05

An update to this: Customer services advised me to buy a ticket for any journey to Broombridge and not to use my smartcard as the validator there was permanently broken, they once again recommended that I open an online smartcard account and register my card to get a refund, well I tried that only to be told that as I already have an Irishrail account I was directed to the IE site to register my smartcard, when I tried registering my card on the IE site it sent me back to the original site which had already directed me to the IE site, so basically I'm being sent around in circles.
I rang customer support once again and they said to e-mail the software support department so I've now given up as I've other things to do with my life..

foggy_lad · 03-03-2012, 10:36

Again advising people to buy a ticket for journeys to Broombridge is actually overcharging them deliberately as the ticket will be dearer than the leap or smart card fare!

n97 mini · 03-03-2012, 10:48

Quote:

Originally Posted by vektarman

An update to this: Customer services advised me

Did you phone the IE Smartcard phone number on the back of the card? I've had to phone them a few times and always found them to be helpful. I just phone up, state how I was overcharged and they always say "Ok, I'll get that put back on your card".

vektarman · 03-03-2012, 15:35

Quote:

Originally Posted by n97 mini

Did you phone the IE Smartcard phone number on the back of the card? I've had to phone them a few times and always found them to be helpful. I just phone up, state how I was overcharged and they always say "Ok, I'll get that put back on your card".

I managed to register the card at last so I'm going to try that number again on Monday when the helpdesk is open again.

devnull · 03-03-2012, 19:15

When did they put the validator in Broombridge? I thought there was nothing there?

Carawaystick · 05-03-2012, 01:34

*possibly* worth asking Newstalk/George hook about this as they seem to have a love affair with B***y K****y
could make him lie explaining this.

probably with quoting some leap card pr saying there's validators at each train station in the short hop area

01-03-2012, 16:04	#1
vektarman Registered User Join Date: Aug 2007 Posts: 1,446 Adverts \| Friends	Card reader vandalised, charged max fare. I thought I'd give a heads up on this if it hasn't already been mentioned, I discovered that the card reader at Broombridge station isn't working due to vandalism with the result that myself and any other unsuspecting passenger getting off a train here with a card are being charged the maximum fare (€4.30), even for the shortest journeys, I rang the helpdesk to be told 'it's always being vandalised so we've given up on it', when I brought up the subject of a refund I was told I'd have open an online account and register my card in order to qualify for a refund. I only use the train and my smartcard occasionally so I don't really want to set up an account but I thought I'd give a heads-up for anyone using Broombridge station, or the smartcard customer service for that matter.

02-03-2012, 23:35	#9
foggy_lad Registered User Join Date: Jul 2007 Location: Carlow Posts: 11,359 Adverts \| Friends	OP I would not tag on at all if your destination is Broombridge as the leap/smart card readers are unable to tag you off so therefore Irish rail are failing to sell you a ticket for your journey so that journey should be free! There is something really wrong, almost fraudulent even with Irish Rail allowing people buy tickets when they know these people will be overcharged by them and they are doing very little about it apart from requesting passengers jump through hoops to get refunded! Last edited by foggy_lad; 02-03-2012 at 23:40.

03-03-2012, 10:05	#10
vektarman Registered User Join Date: Aug 2007 Posts: 1,446 Adverts \| Friends	An update to this: Customer services advised me to buy a ticket for any journey to Broombridge and not to use my smartcard as the validator there was permanently broken, they once again recommended that I open an online smartcard account and register my card to get a refund, well I tried that only to be told that as I already have an Irishrail account I was directed to the IE site to register my smartcard, when I tried registering my card on the IE site it sent me back to the original site which had already directed me to the IE site, so basically I'm being sent around in circles. I rang customer support once again and they said to e-mail the software support department so I've now given up as I've other things to do with my life.. Last edited by vektarman; 03-03-2012 at 10:09.

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01-03-2012, 17:25	#2
Jehuty42 Closed Account Join Date: Jul 2010 Posts: 545 Adverts \| Friends	The gates at Clonsilla have been removed and blocked off so now the only validation is through the two smartcard readers(I'm actually not sure how people buying tickets from the ticket machines are managing not being able to validate the ticket at the start of their journey). The citybound platform reader has been broken twice in the last week so I was charged the max fare at Pearse both times. It's only a couple of euro so I don't really care tbh, but it's annoying.

01-03-2012, 18:34	#3
Run_to_da_hills Banned Join Date: Mar 2007 Posts: 19,805 Adverts \| Friends	Something gets vandalised at Broombridge.

01-03-2012, 19:30	#5
AlekSmart Registered User Join Date: Nov 2002 Location: Dublin Posts: 6,516 Adverts \| Friends	Is this the same Broombridge which is leading the "Station of the Year" stakes...???

01-03-2012, 20:29	#6
dowlingm Registered User Join Date: Aug 2004 Location: Toronto, Ontario Posts: 4,335 Adverts \| Friends	Is Broombridge within Varadkar's TD bailiwick? If Alan Kelly can get a feckin' 22K surely Leo can sort some STT types.

02-03-2012, 20:53	#7
SeanW Registered User Join Date: Apr 2005 Location: Cork/Longford Posts: 4,750 Adverts \| Friends	The crowd that makes trouble in Boombridge come from Finglas, Ireland's answer to Fort Apache and Dublin's version of Moyross/Southill. Realistically there's not a whole lot to be done about it, unrealistically though I have a few rather draconian ideas

02-03-2012, 23:23	#8
dowlingm Registered User Join Date: Aug 2004 Location: Toronto, Ontario Posts: 4,335 Adverts \| Friends	They better figure it out if RPA want to park 29 Citadis there.

03-03-2012, 10:36	#11
foggy_lad Registered User Join Date: Jul 2007 Location: Carlow Posts: 11,359 Adverts \| Friends	Again advising people to buy a ticket for journeys to Broombridge is actually overcharging them deliberately as the ticket will be dearer than the leap or smart card fare!

03-03-2012, 19:15	#14
devnull Registered User Join Date: Dec 2008 Posts: 1,382 Adverts \| Friends	When did they put the validator in Broombridge? I thought there was nothing there?

05-03-2012, 01:34	#15
Carawaystick Registered User Join Date: Aug 2007 Location: exiled in North Co. Dublin Posts: 3,298 Adverts \| Friends	possibly worth asking Newstalk/George hook about this as they seem to have a love affair with B*y K**y could make him lie explaining this. probably with quoting some leap card pr saying there's validators at each train station in the short hop area