Originally Posted by AgaP
For anybody who wants to order from The Art Materials Company ( www.artmaterialsco.com
I ordered stuff from them 3 times. Each time some items were missing. First time they said they will refund money, but they only marked it on their website as refunded and it never reached my bank account. Second time I had to wait one month to get missing items. Third time they send me only half of the items. For 2 weeks I was trying to contact them via email and phone - no reply. Finally I made a claim using chargeback and got my money back. It took 3 months… Their stuff is great but I will never bother again.
I bought stuff from there before, Fabriano paper, paint, brushes etc with no hassle, the other day I placed an order of paint and mediums. The paint was System 3 and it was on offer, as was the Cryla Artists' quality paint at the time. I got all the System 3 stuff but...
Cryla Oxide of Chromium, Phthalo Blue, Raw Umber and Titanium White all 75ml
W+N Oxide of Chromium, Raw Umber and Titanium White all 60ml
Rembrandt Phthalo Blue 40ml..
Liquitex Basics Heavy Gloss Gel
W+N Artists' acrylic gloss gel and Atelier (Chroma) Modelling Compound...
The thing about the gel is that the Liquitex costs €5.50 but what they gave me was W+N @ €10.95 + Atelier @ €9.95... I never used heavy gloss gels so rather than spend €10-€20 on stuff I thought I'd just try the cheap one first.
Don't get me wrong the stuff I got is better quailty like I pointed out above but it cost them €15 to replace a €5 order.
Replacing the paint also left me some what confused, I think I'll just stick to Cork art supplies from now on.