o2.ie webtext - boards.ie
Boards.ie uses cookies. By continuing to browse this site you are agreeing to our use of cookies. Click here to find out more x
Post Reply  
 
 
Thread Tools Search this Thread
10-03-2005, 22:52   #1
daveyjoe
Registered User
 
daveyjoe's Avatar
 
Join Date: May 2003
Location: Cork
Posts: 1,181
o2.ie webtext

I don't know if this is the right place to post this but... Is anybody else noticing that there is a delay of a few hours when they been sending messages form o2's webtext recently?

Perhaps the problem is specific to me? Let me know either way.
daveyjoe is offline  
Advertisement
10-03-2005, 22:53   #2
nessa
Registered User
 
nessa's Avatar
 
Join Date: Dec 2004
Posts: 46
There has been a delay since about 2pm today! I noticed it earlier.
nessa is offline  
10-03-2005, 23:22   #3
daveyjoe
Registered User
 
daveyjoe's Avatar
 
Join Date: May 2003
Location: Cork
Posts: 1,181
Quote:
Originally Posted by nessa
There has been a delay since about 2pm today! I noticed it earlier.
I had the same delay yesterday. just to clarify... are we both talking about a delay of a couple of hours?
daveyjoe is offline  
14-03-2005, 10:13   #4
ProjectMoose
Registered User
 
Join Date: Jul 2001
Posts: 2,189
Has anyone else noticed that the O2.ie is constantly down?

ambrose
ProjectMoose is offline  
14-03-2005, 13:09   #5
Lenny
Tallaght Scumbag
 
Lenny's Avatar
 
Join Date: May 2000
Location: out your back garden
Posts: 8,846
Send a message via MSN to Lenny
still delays today aswell
Lenny is offline  
Advertisement
14-03-2005, 20:54   #6
RichyX
Registered User
 
RichyX's Avatar
 
Join Date: Sep 2002
Location: D8
Posts: 1,508
Send a message via MSN to RichyX Send a message via Skype™ to RichyX
It's been like that for me for the last few weeks on and off.
Alot of texts just never arrive, let alone arrive late.

If they can't provide the service they should stop offering it because it's been getting on my nerves alot.

Thankfully I have access to a friends Vodaphone accoutn so I can use the webtexts on there without any trouble.
RichyX is offline  
14-03-2005, 21:40   #7
tinkerbell
Woohoo!
 
tinkerbell's Avatar
 
Join Date: Nov 2003
Posts: 5,319
Same here, yesterday & today's texts from o2.ie are taking aaaages to deliver
tinkerbell is offline  
15-03-2005, 15:12   #8
Standard Toaster
Registered User
 
Standard Toaster's Avatar
 
Join Date: Nov 2002
Posts: 9,298
I sent a webtxt yesterday at about 7:30pm and it arrived over 3hours later.
hope they sort their shít out.
Standard Toaster is offline  
15-03-2005, 20:17   #9
_blank_
Closed Account
 
Join Date: Feb 2004
Posts: 44,770
I just sent this to customer.care@O2.ie

Dear Sir / Madam,

I have been using O2 Webtext for a couple of years now, since I was an O2 customer in fact. I have always found it to be a very reliable and prompt service.

However, in the last number of weeks I have noticed quite a downturn in the quality of the service.

Messages I send via the website have been taking up to four hours to deliver to the person I have sent them to. Sometimes they do not arrive at all.

Some of my friends who are also O2 customers have been reporting the same problem over the last few weeks.

As you can imagine this can become quite frustrating, as neither Vodafone or Meteor customer friends of mine are not reporting such problems with the websites they use.

My telephone number is 086-xxxxxxx.

I look forward to hearing from you soon.

Yours sincerely

seansouth
_blank_ is offline  
Advertisement
15-03-2005, 23:00   #10
Lenny
Tallaght Scumbag
 
Lenny's Avatar
 
Join Date: May 2000
Location: out your back garden
Posts: 8,846
Send a message via MSN to Lenny
Says in the T&C they can not confirm the delivery of the text
Lenny is offline  
15-03-2005, 23:09   #11
damien
Registered User
 
Join Date: Jul 2004
Location: Cork
Posts: 4,116
Logged in today to find someone else's address book. Tried a few more times and it as the same.
damien is offline  
17-03-2005, 15:40   #12
Lenny
Tallaght Scumbag
 
Lenny's Avatar
 
Join Date: May 2000
Location: out your back garden
Posts: 8,846
Send a message via MSN to Lenny
Sent that email anyway
Lenny is offline  
17-03-2005, 16:25   #13
kasintahan
Registered User
 
kasintahan's Avatar
 
Join Date: Feb 2005
Location: the lunatic fringe
Posts: 1,000
Send a message via MSN to kasintahan
Quote:
Originally Posted by damien.m
Logged in today to find someone else's address book. Tried a few more times and it as the same.

You'll probably find that it's one of your contacts address books or the address book of someone your recently messaged.

Looks like a corrupt database.
kasintahan is offline  
17-03-2005, 16:48   #14
Sully
Moderator
 
Sully's Avatar
 
Join Date: Jul 2004
Location: Deise
Posts: 21,823
Send a message via MSN to Sully Send a message via Skype™ to Sully
Iv noticed the same issue.. Ill mail them to!

Sent this:

To whom it may concern,

I have been using the O2's WebText feature for a number of years now and most recently I have notice that it suddenly takes a lot longer to deliver messages sent from the Internet. It does not matter which number I send it to - it takes a very long time (up to 7hours) to deliver messages.

I understand you do not guarantee message delivery but O2's Webtext has been fantastic since I have been using it and rarely I have had issues. But most recently, issues have arose with messages either not being delivered or taking a long time. Why has this suddenly happened?

My username is sullyirl and my mobile number is 086 *******. I have heard several people confirming they have also had issues with O2 Webtext lately also.

All help would be appreciated.

Many thanks in advanced.

Regards,
Kevin O'Sullivan


- Sully

Last edited by Sully; 17-03-2005 at 16:53.
Sully is offline  
22-03-2005, 12:05   #15
_blank_
Closed Account
 
Join Date: Feb 2004
Posts: 44,770

I got an answer to my email, well two.

Quote:
Dear seansouth,

Thank you for contacting O2 Customer Care by email. I have passed your email to the relevant Internet Support department and one of my colleagues will be in contact shortly.

All O2 internet related queries should be directed to support@o2.ie while all queries relating to your mobile phone contract can be directed to customer.care@o2.ie

Alternatively for a more immediate response you can contact the support team directly by dialling 1740 from an O2 mobile (19c per call), from a fixed phone please dial 1850 60 1740 (call charges to this number are determined by your landline service provider). Lines are open from 8.00am to 10.00pm, 7 days a week.
Kind regards

Hxxxx Oxxxxx
O2 Customer Care
So I thought yeah right you'll get back, another fob off here.

But no, I got this just five minutes ago.

Quote:

Dear seansouth

Thank you for your query regarding the O2.ie web text service. We are aware of delays occurring with our free webtext service at present. The issue surrounds the delivery of a message sent via webtext. It may arrive late to the o2.ie users designated recipient or in a unique number of cases it may be sent through the system in duplicate to the users designated recipient. This issue, whilst not causing a problem for all customers is being treated very seriously and o2 hope to have an update on a final fix date over the next few days. We apologise for any inconvenience caused.

I hope this is of assistance to you.Thank you for using O2.ie. If you should require further assistance, please call O2 Customer Care on 1909 from your o2 mobile ( contract customers) , or 1747 ( prepaid customers).

Kind regards,

O2.ie Customer Care
So, it should be fixed in the "next few days"
_blank_ is offline  
Post Reply

Quick Reply
Message:
Remove Text Formatting
Bold
Italic
Underline

Insert Image
Wrap [QUOTE] tags around selected text
 
Decrease Size
Increase Size
Please sign up or log in to join the discussion

Thread Tools Search this Thread
Search this Thread:

Advanced Search



Share Tweet