I recently had my brand new iPhone 4S stolen on a night out early on a Saturday morning. O2 were notified first thing Saturday morning and I was working Saturday day and the nearest Garda station was closed on the Sunday , so I reported it and got all the necessary documentation from the Gardai on first thing Monday morning. I chased them up all week, was told the phone would be delivered today but I was told that Lifeline Insurance are now refusing to pay out because the Gardai documentation is just outside of the 48 hour window due to the station being closed on a Sunday, which is utterly disgraceful! They said they sent a letter , which we never received ( obviously we didn't or we wouldn't have been ringing them every day) . They have asked me to appeal it , but they were so disgustingly rude when I phoned them that I am still in shock.
Anyone have any similar dealings with them?