Originally Posted by susiespark
Can't really see the problem. An error occurred, it's being sorted and OP will get refund, albeit a little later than planned. Can sympathise to a certain extent that the error happened in the first place, but that's life. I think they've acted honorably in this instance though.
Once I pay off my credit card within a set no. of days I'm not charged interest, thus I have never paid any interest on it. Thought they were all the same but am open to correction.
Both my OH and dad play golf so consequently I've been a customer of McGuirks for years. Without exception I've found them to be very professional, efficient and helpful over the years. I bought something at Christmas and it was the wrong thing. They offered a full refund even though there was nothing wrong with it... I always leave their stores feeling that they're good at what they do.
I'm glad to hear that people have good things to say about McGuirks, i'd be very worried indeed if that wasn't the case.
they have a good store, good stock and generally are helpful.
so perhaps mine was an exception rather than the norm, but with 465 euros seemingly gone into thin air, and had i not contacted them, maybe i wouldn't have been contacted at all.
i went to the store today and was refunded the money ( some people here think i was out of order for even asking for it ) and as i left they guy said to me 'if the money shows up in your account be sure to let us know'.
i'll leave it to others to make of what they want of that comment. but when was the last time you made a payment for a good/service with a credit card and subsequently the money wasn't deducted?
like i said, they didn't make the refund, and it all could have been resolved so easily by them saying.........'you know what it appears that the payment didn't happen for some reason'. But no, their first line of defence was ' oh no we've made the refund, we checked with our bank and it's refunded'.
over and out.