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maceocc2 · 28-04-2012, 19:58

Howdy,

So the wife was in a crash last week, dropped it in to get fixed, repairs included among other things new suspension arms, and shock absorber.

Test drove when picking up but I wasnt 100%, car had a some lateral movement when going over bumps and pits. Guy said to give it a day or two and drop it back if not sure.

Anyway, checked it out and found that they never swapped out the shock on the other side of the car, I was suprised , I thought it was standard to do both at the same time. Am I right?

Could the insurance company refuse to pay for the other shock as it wasnt damaged as a result of the accident?

Nissan doctor · 28-04-2012, 20:14

For crash repair, its common that only the damaged components are changed.

But, yes, it is recommended that shocks are replaced in pairs.

mickdw · 28-04-2012, 22:15

That's actually an interesting question. I'm sure you would have to push for both sides to be done but at the end of the day I think they would have to pay for it. After all, even if your car had normal wear and tear, it is very possible that they would be handing you back an nct failure by only doing one side as the original shock may well have degraded a bit.

maceocc2 · 29-04-2012, 21:56

The car is only a year old with 18k km on the clock so it's pretty well broke in, I wouldn't say is a bad shock, it's just that it's noticeable different.

I'll give them a call tomorrow to see what they say.

Onwardandupwar · 29-04-2012, 22:45

To be honest I don't think the shock they didn't change would cause that. What type of car is it might be able to advise u beter. It could possiblly b a control arm r something the same side as the shock they didn't change.and another thing the repairs are only to make the car the same as it was before the accident

maceocc2 · 30-04-2012, 00:24

Quote:

Originally Posted by Onwardandupwar

To be honest I don't think the shock they didn't change would cause that. What type of car is it might be able to advise u beter. It could possiblly b a control arm r something the same side as the shock they didn't change.and another thing the repairs are only to make the car the same as it was before the accident

Its a VW passat estate. I think they swapped out the control arm. Will double check that with them tomorrow.

lifer_sean · 30-04-2012, 08:40

If there is only 18k kms on the car, then there should be no noticable difference between the "original" shock on one side and the "new" shock on the other.

Given that there was suspension damage on one side, if the car is not driving right I'd be more worried about unrepaired (extra) suspension damage or incorrect alignment.

A four wheel alignment by someone who actually knows how to use the gear (some tyre depots have the gear but guys not properly trained) might be a good starting point.

28-04-2012, 19:58	#1
maceocc2 Registered User Join Date: Jan 2007 Posts: 232 Adverts \| Friends	Garage didnt repair my car correctly. Howdy, So the wife was in a crash last week, dropped it in to get fixed, repairs included among other things new suspension arms, and shock absorber. Test drove when picking up but I wasnt 100%, car had a some lateral movement when going over bumps and pits. Guy said to give it a day or two and drop it back if not sure. Anyway, checked it out and found that they never swapped out the shock on the other side of the car, I was suprised , I thought it was standard to do both at the same time. Am I right? Could the insurance company refuse to pay for the other shock as it wasnt damaged as a result of the accident?

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28-04-2012, 20:14	#2
Nissan doctor Registered User Join Date: Mar 2010 Location: Louth/Dublin Posts: 8,078 Adverts \| Friends	For crash repair, its common that only the damaged components are changed. But, yes, it is recommended that shocks are replaced in pairs.

28-04-2012, 22:15	#3
mickdw Registered User Join Date: Dec 2007 Posts: 9,117 Adverts \| Friends	That's actually an interesting question. I'm sure you would have to push for both sides to be done but at the end of the day I think they would have to pay for it. After all, even if your car had normal wear and tear, it is very possible that they would be handing you back an nct failure by only doing one side as the original shock may well have degraded a bit.

29-04-2012, 21:56	#4
maceocc2 Registered User Join Date: Jan 2007 Posts: 232 Adverts \| Friends	The car is only a year old with 18k km on the clock so it's pretty well broke in, I wouldn't say is a bad shock, it's just that it's noticeable different. I'll give them a call tomorrow to see what they say.

29-04-2012, 22:45	#5
Onwardandupwar Banned Join Date: Apr 2012 Posts: 129 Adverts \| Friends	To be honest I don't think the shock they didn't change would cause that. What type of car is it might be able to advise u beter. It could possiblly b a control arm r something the same side as the shock they didn't change.and another thing the repairs are only to make the car the same as it was before the accident

30-04-2012, 08:40	#7
lifer_sean Registered User Join Date: Dec 2008 Location: Limerick county Posts: 803 Adverts \| Friends	If there is only 18k kms on the car, then there should be no noticable difference between the "original" shock on one side and the "new" shock on the other. Given that there was suspension damage on one side, if the car is not driving right I'd be more worried about unrepaired (extra) suspension damage or incorrect alignment. A four wheel alignment by someone who actually knows how to use the gear (some tyre depots have the gear but guys not properly trained) might be a good starting point.