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Grainne2012 · 23-03-2012, 12:29

Looks like I'm back in business.
(Albeit slow)

**Tesco Mobile: Paul** · 23-03-2012, 12:30

Hi All

I am told this was resolved about an hour ago.

Can you please let me know if you are still having issues.

Aplogies for the inconvenience.

regards
Paul

Grainne2012 · 26-03-2012, 20:01

More problems with webservices again today. Posted it to another thread here: http://www.boards.ie/vbulletin/showt...462063&page=31 where it was already reported by someone else.
Can you please advise when service is expected back?

**Tesco Mobile: Paul** · 26-03-2012, 20:08

Quote:

Originally Posted by Grainne2012

More problems with webservices again today. Posted it to another thread here: http://www.boards.ie/vbulletin/showt...462063&page=31 where it was already reported by someone else.
Can you please advise when service is expected back?

Hi Grainne

No need to post in two places. Will raise the ticket now with the technical team.

regards
Paul

GIMP · 26-03-2012, 21:49

Tesco's performance of late has been really poor, nothing but problems. Paul do you not have someone in your outsourced partners to monitor all network systems instead of relying on customers to report technical issues. I think Paul you do a stellar job here but its all reactionary, a precautionary strategy would benefit us all especially as customer services closes at 8pm daily.

**Tesco Mobile: Paul** · 26-03-2012, 22:00

Point taken and I understand the frustration. This is a partial website issue that should be resolved shortly. Regards
Paul

**Tesco Mobile: Paul** · 26-03-2012, 22:03

Should be fixed now.

jonnny68 · 27-03-2012, 23:14

Having been with Meteor for about 6+ years i left a few months ago (worst customer service ever absolutely dreadful) and went to eMobile who are also part of Eircom, their customer service are not quite as dreadful but they are still pretty clueless and disinterested and everything takes much longer than it should so ive had enough and am gonna try Tesco Mobile who do seem to be incredibly cheap, i have a question though with Meteor and eMobile you get free roaming in Europe as in you are not charged for receiving calls, with Tesco it's 13c to receive calls, are there any plans to have free roaming in Europe with Tesco Mobile, as someone who spends a lot of time in the UK this would be of massive benefit to me.

Asides from that im pretty much sold, 1 cents a minute calls to the UK and beyond is fantastic and €6.99 for 1GB data is also excellent.

GIMP · 28-03-2012, 11:20

Is the text - balance and spend service for bill pay down, hasn't worked since yesterday?

**Tesco Mobile: Paul** · 28-03-2012, 13:06

Looking into this now

jonnny68 · 30-03-2012, 22:26

Quote:

Originally Posted by Tesco Mobile: Paul

Looking into this now

any response to my question above mate, do Tesco Mobile have plans to offer free roaming in Europe like Meteor and eMobile?

**Tesco Mobile: Paul** · 31-03-2012, 07:35

Hi Jonny,

Sorry for the delay. This is not in the plans.

Regards
Paul

jonnny68 · 31-03-2012, 14:13

Quote:

Originally Posted by Tesco Mobile: Paul

Hi Jonny,

Sorry for the delay. This is not in the plans.

Regards
Paul

shame any reason why?Tesco Mobile would undoubtedly benefit if they were to offer free roaming and advertise it.

I'll probably still move to Tesco mobile anyway, 1 cents a minute to landlines in UK is a great deal, i hope this offer is extended too.

**Tesco Mobile: Paul** · 31-03-2012, 16:51

Quote:

Originally Posted by jonnny68

shame any reason why?Tesco Mobile would undoubtedly benefit if they were to offer free roaming and advertise it.

I'll probably still move to Tesco mobile anyway, 1 cents a minute to landlines in UK is a great deal, i hope this offer is extended too.

Roaming is quite difficult for us to offer very low priced as part of our coverage in over 100 countries is provided through a partner (who we have to pay

)

The plan is for the low cost international calls to continue long into the future.

Be great to have you on board.

regards
Paul

jonnny68 · 31-03-2012, 17:21

Quote:

Originally Posted by Tesco Mobile: Paul

Roaming is quite difficult for us to offer very low priced as part of our coverage in over 100 countries is provided through a partner (who we have to pay

)

The plan is for the low cost international calls to continue long into the future.

Be great to have you on board.

regards
Paul

appreciate the feedback and honesty, as i said 1c a minute is not to be beaten and will undoubtedly save me an packet as i call the UK several times a week.

As soon as my credit runs out ill be joining Tesco

26-03-2012, 20:01	#33
Grainne2012 Registered User Join Date: Feb 2012 Posts: 38 Adverts \| Friends	More Problems More problems with webservices again today. Posted it to another thread here: http://www.boards.ie/vbulletin/showt...462063&page=31 where it was already reported by someone else. Can you please advise when service is expected back?

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23-03-2012, 12:29	#31
Grainne2012 Registered User Join Date: Feb 2012 Posts: 38 Adverts \| Friends	Looks like I'm back in business. (Albeit slow)

23-03-2012, 12:30	#32
Tesco Mobile: Paul Verified representative Join Date: Nov 2010 Location: Tesco Mobile HQ Posts: 1,184 Adverts \| Friends	Hi All I am told this was resolved about an hour ago. Can you please let me know if you are still having issues. Aplogies for the inconvenience. regards Paul

26-03-2012, 21:49	#35
GIMP Registered User Join Date: Nov 2011 Posts: 175 Adverts \| Friends	Tesco's performance of late has been really poor, nothing but problems. Paul do you not have someone in your outsourced partners to monitor all network systems instead of relying on customers to report technical issues. I think Paul you do a stellar job here but its all reactionary, a precautionary strategy would benefit us all especially as customer services closes at 8pm daily.

26-03-2012, 22:00	#36
Tesco Mobile: Paul Verified representative Join Date: Nov 2010 Location: Tesco Mobile HQ Posts: 1,184 Adverts \| Friends	Point taken and I understand the frustration. This is a partial website issue that should be resolved shortly. Regards Paul

26-03-2012, 22:03	#37
Tesco Mobile: Paul Verified representative Join Date: Nov 2010 Location: Tesco Mobile HQ Posts: 1,184 Adverts \| Friends	Should be fixed now.

27-03-2012, 23:14	#38
jonnny68 Registered User Join Date: Jan 2010 Posts: 2,095 Adverts \| Friends	Having been with Meteor for about 6+ years i left a few months ago (worst customer service ever absolutely dreadful) and went to eMobile who are also part of Eircom, their customer service are not quite as dreadful but they are still pretty clueless and disinterested and everything takes much longer than it should so ive had enough and am gonna try Tesco Mobile who do seem to be incredibly cheap, i have a question though with Meteor and eMobile you get free roaming in Europe as in you are not charged for receiving calls, with Tesco it's 13c to receive calls, are there any plans to have free roaming in Europe with Tesco Mobile, as someone who spends a lot of time in the UK this would be of massive benefit to me. Asides from that im pretty much sold, 1 cents a minute calls to the UK and beyond is fantastic and €6.99 for 1GB data is also excellent.

28-03-2012, 11:20	#39
GIMP Registered User Join Date: Nov 2011 Posts: 175 Adverts \| Friends	Is the text - balance and spend service for bill pay down, hasn't worked since yesterday?

28-03-2012, 13:06	#40
Tesco Mobile: Paul Verified representative Join Date: Nov 2010 Location: Tesco Mobile HQ Posts: 1,184 Adverts \| Friends	Looking into this now

31-03-2012, 07:35	#42
Tesco Mobile: Paul Verified representative Join Date: Nov 2010 Location: Tesco Mobile HQ Posts: 1,184 Adverts \| Friends	Hi Jonny, Sorry for the delay. This is not in the plans. Regards Paul