Boards.ie

HicksLennon · 21-02-2012, 11:30

Hey,
I'm looking to get some feedback here. I had a plumber out to the house yesterday. He was a decent bloke and obviously charged us for his services. The plumbing he did hasn't fixed the problem and i am back to square one today. I just rang him up and he is coming back out. Considering by his own admission that the problem wasn't fixed on his first visit, should the fee i paid be deducted from the € he will charge for the second visit

gdavis · 21-02-2012, 12:28

what was problem,and what did he do?

Billy Bunting · 21-02-2012, 13:21

if he has a call out charge he should waiver that, but he can still charge his hourly rate.

goat2 · 21-02-2012, 13:27

i asked a fellow out to fix my washer about six months ago, he told me that if he could not fix it he was going to charge sixty euro call out, he was a self employed, i told him i do not pay for a not fix, i thought it was cheeky in this day and age to pay for a call out to a fellow doing nixers, so he did fix, charged a whopping eighty for half hour work, there were no parts in this fee,
he lost me then, along with a few potential customers he may have gained in the future,(my friends, family, and neighbours)
word of mouth is the best ad

Billy Bunting · 21-02-2012, 13:36

Amazing!! If you go see your Doctor and he diagoses tablets you pay him his €55 ye! if the tablets dont work and you go back he's gona charge you his €55 again, do you find a new Doctor ??

It cost money to run a business, a day full of "no fixes" wont pay the bills.

monkeypants · 21-02-2012, 14:47

Maybe a spot of training might sort out some of the "no fixes" for him.

Billy Bunting · 21-02-2012, 17:21

Quote:

Originally Posted by monkeypants

Maybe a spot of training might sort out some of the "no fixes" for him.

Their ya go! training costs money, a hell of a lot of money, i have spent a fortune and quite a lot of years doing just that but no amount of training will help you fix boilers that are obsolete or fix them economically when they just aint economical to repair.
If i travel to a customers home and spend time diagnosing a fault and giving the customer an estimate for a replacment or repair just to listen to them tell me they wont bother is all very nice for the custard but i wouldnt be in business long if i didnt charge a call out, in some cases i will deduct that charge from the bill if they go ahead with the work, what is unfare about that ?

JohnnieK · 21-02-2012, 18:40

Maybe it couldn't be fixed. You would still have to pay for him to come out. He is not a charity. Did you say it was a nixer?

JohnnieK · 21-02-2012, 18:43

OP you will have to be more specific as to what the original complaint was and what the plumber did.

Very hard to comment otherwise.

JohnnieK · 21-02-2012, 18:46

Quote:

Originally Posted by Billy Bunting

Their ya go! training costs money, a hell of a lot of money, i have spent a fortune and quite a lot of years doing just that but no amount of training will help you fix boilers that are obsolete or fix them economically when they just aint economical to repair.
If i travel to a customers home and spend time diagnosing a fault and giving the customer an estimate for a replacment or repair just to listen to them tell me they wont bother is all very nice for the custard but i wouldnt be in business long if i didnt charge a call out, in some cases i will deduct that charge from the bill if they go ahead with the work, what is unfare about that ?

Yeah, and people change there cars more often then there boilers

.

shane0007 · 21-02-2012, 19:38

Right behind you all the way on this one, Billy Bunting & JohnnieK.

goat2 · 21-02-2012, 20:52

Quote:

Originally Posted by Billy Bunting

Amazing!! If you go see your Doctor and he diagoses tablets you pay him his €55 ye! if the tablets dont work and you go back he's gona charge you his €55 again, do you find a new Doctor ??

It cost money to run a business, a day full of "no fixes" wont pay the bills.

a day full of no fixes that cost the customers money, means, you lose all those customers and more with them, as they will just let their friends and family know, and they in turn will let others know,
as for the doc and tablets, if he does not fix the problem first time, i do not pay for next visit,
i pay for services and not for no results, dont have the money to trow away for nothing

goat2 · 21-02-2012, 21:02

Quote:

Originally Posted by Billy Bunting

Amazing!! If you go see your Doctor and he diagoses tablets you pay him his €55 ye! if the tablets dont work and you go back he's gona charge you his €55 again, do you find a new Doctor ??

It cost money to run a business, a day full of "no fixes" wont pay the bills.

a day full of no fixes means he is not able to do job,
also means he loses customers, the customers friends and family, and i must be one of the few who refuse to pay for having nothing done, but when i am paid to do something, i will not charge if i dont get the job i was asked to do completed properly, otherwise i would feel bad to expect money for nothing

DGOBS · 21-02-2012, 21:06

so good you said it twice...

So, if I came to your house, diagnosed your boiler issue, told you that the part you required is obsolete (so it is impossible to repair your appliance) then you think it's fair to me not to pay for the service I have given you?

I do agree, if I 'fixed' your appliance, and it is still giving the same trouble, I should return to try again, but would normally do this at a reduced rate, or labor free if I believe the error was mine.

I hope your up front with your no fix - no fee to your service engineers (and doctors!) before they spend their time and money visiting your house

*Micky Dolenz* · 21-02-2012, 21:08

A mate of mine brought his sick dog to the vets. emergency surgery was needed, the dog survived the op but died a couple of days later. My mate still has a €1200 bill and no dog.

What was the original problem OP? Most professionals will be concerned about getting you up and running and there would be leeway on cost.

21-02-2012, 11:30	#1
HicksLennon Registered User Join Date: Oct 2011 Posts: 41 Adverts \| Friends	Plumbers. Charging for failed repair visits? Hey, I'm looking to get some feedback here. I had a plumber out to the house yesterday. He was a decent bloke and obviously charged us for his services. The plumbing he did hasn't fixed the problem and i am back to square one today. I just rang him up and he is coming back out. Considering by his own admission that the problem wasn't fixed on his first visit, should the fee i paid be deducted from the € he will charge for the second visit

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

21-02-2012, 12:28	#2
gdavis Registered User Join Date: Apr 2010 Posts: 566 Adverts \| Friends	what was problem,and what did he do?

21-02-2012, 13:21	#3
Billy Bunting Registered User Join Date: Dec 2007 Location: about to jump in. Posts: 1,748 Adverts \| Friends	if he has a call out charge he should waiver that, but he can still charge his hourly rate.

21-02-2012, 13:27	#4
goat2 Registered User Join Date: Mar 2010 Location: ireland Posts: 3,292 Adverts \| Friends	i asked a fellow out to fix my washer about six months ago, he told me that if he could not fix it he was going to charge sixty euro call out, he was a self employed, i told him i do not pay for a not fix, i thought it was cheeky in this day and age to pay for a call out to a fellow doing nixers, so he did fix, charged a whopping eighty for half hour work, there were no parts in this fee, he lost me then, along with a few potential customers he may have gained in the future,(my friends, family, and neighbours) word of mouth is the best ad

21-02-2012, 13:36	#5
Billy Bunting Registered User Join Date: Dec 2007 Location: about to jump in. Posts: 1,748 Adverts \| Friends	Amazing!! If you go see your Doctor and he diagoses tablets you pay him his €55 ye! if the tablets dont work and you go back he's gona charge you his €55 again, do you find a new Doctor ?? It cost money to run a business, a day full of "no fixes" wont pay the bills.

21-02-2012, 14:47	#6
monkeypants Closed Account Join Date: Oct 2009 Posts: 2,362 Adverts \| Friends	Maybe a spot of training might sort out some of the "no fixes" for him.

21-02-2012, 18:40	#8
JohnnieK Registered User Join Date: Jul 2009 Location: Balbriggan, Co. Dublin Posts: 1,842 Adverts \| Friends	Maybe it couldn't be fixed. You would still have to pay for him to come out. He is not a charity. Did you say it was a nixer?

21-02-2012, 18:43	#9
JohnnieK Registered User Join Date: Jul 2009 Location: Balbriggan, Co. Dublin Posts: 1,842 Adverts \| Friends	OP you will have to be more specific as to what the original complaint was and what the plumber did. Very hard to comment otherwise.

21-02-2012, 19:38	#11
shane0007 Registered User Join Date: Feb 2012 Location: Strawberry Hill Posts: 2,177 Adverts \| Friends	Right behind you all the way on this one, Billy Bunting & JohnnieK.

21-02-2012, 21:06	#14
DGOBS Registered User Join Date: May 2011 Posts: 1,238 Adverts \| Friends HMod: RGI Tech	so good you said it twice... So, if I came to your house, diagnosed your boiler issue, told you that the part you required is obsolete (so it is impossible to repair your appliance) then you think it's fair to me not to pay for the service I have given you? I do agree, if I 'fixed' your appliance, and it is still giving the same trouble, I should return to try again, but would normally do this at a reduced rate, or labor free if I believe the error was mine. I hope your up front with your no fix - no fee to your service engineers (and doctors!) before they spend their time and money visiting your house

21-02-2012, 21:08	#15
Micky Dolenz Cat Mod Join Date: Sep 2008 Location: Stealing your everything. Posts: 34,072 Adverts \| Friends CMod: RGI Tech, After Hours, Boardsie Zombie Hunters, Conspiracy Theories, First Class Lounge, Rec, Rec Mods	A mate of mine brought his sick dog to the vets. emergency surgery was needed, the dog survived the op but died a couple of days later. My mate still has a €1200 bill and no dog. What was the original problem OP? Most professionals will be concerned about getting you up and running and there would be leeway on cost.