[GIMP]

I would tend to agree with this, they are very poor for data. Paul simple question why are we not allowed full o2 network speeds at this stage???

[Tesco Mobile: Paul]

Originally Posted by GIMP

I would tend to agree with this, they are very poor for data. Paul simple question why are we not allowed full o2 network speeds at this stage???

Full HSPA network speeds involves upgrades to the systems that Tesco Mobile are hosted on. This is scheduled for later this year.

The current issue is a bottleneck in our bandwidth that we are working to have removed.

It is taking longer than I would like but it will be sorted soon.

We had been seeing good steady speeds of > 1mbps down for much of this year until this bottleneck developed.

regards
Paul

[Kaner2004]

Originally Posted by Tesco Mobile: Paul

There is a planned change next week to resolve.

regards
Paul

But you've been saying that the change yesterday was going to resolve the data speeds problem. You even posted up that it was done, until people got back and said that there was no change. Is next weeks change going to resolve it really, or are you going to post again next week that there will be another change the following week.

[Tesco Mobile: Paul]

Originally Posted by Kaner2004

But you've been saying that the change yesterday was going to resolve the data speeds problem. You even posted up that it was done, until people got back and said that there was no change. Is next weeks change going to resolve it really, or are you going to post again next week that there will be another change the following week.

Its not as simple as it might seem. There were 2 steps to the change. The first was expected to alleviate some of the problem. We weren't sure until it was performed what the full impact would be. The second change is a more significant change which should resolve it. Note all I am speaking about is the current bottleneck that can be seen in peak hours. Once this is resolved speeds should return to a more consistent level as seen before (depending on site factors).

I am not trying to mislead anyone. I think you will find we at Tesco Mobile are more open and direct than most when informing you of the actual status of queries.

regards
Paul

[Kaner2004]

Originally Posted by Tesco Mobile: Paul

Its not as simple as it might seem. There were 2 steps to the change. The first was expected to alleviate some of the problem. We weren't sure until it was performed what the full impact would be. The second change is a more significant change which should resolve it. Note all I am speaking about is the current bottleneck that can be seen in peak hours. Once this is resolved speeds should return to a more consistent level as seen before (depending on site factors).

I am not trying to mislead anyone. I think you will find we at Tesco Mobile are more open and direct than most when informing you of the actual status of queries.

regards
Paul

I have only once seen a speed of greater than 250. All my friends on tescomobile havent seen higher than that either. If there ever was a consistent level, it was 250 up and down. Not good enough for a smartphone.

[Tesco Mobile: Paul]

Originally Posted by Kaner2004

I have only once seen a speed of greater than 250. All my friends on tescomobile havent seen higher than that either. If there ever was a consistent level, it was 250 up and down. Not good enough for a smartphone.

Not sure how long you have been on the network but 2mbps is the theoretical cap and real download speeds above 1mbps are common (when we are not in the current bottleneck situation). Others have reported same. This is not just me telling you this

regards
Paul

[Kaner2004]

Originally Posted by Tesco Mobile: Paul

Not sure how long you have been on the network but 2mbps is the theoretical cap and real download speeds above 1mbps are common (when we are not in the current bottleneck situation). Others have reported same. This is not just me telling you this

regards
Paul

I've been on the network since Christmas.
I have many friends on it too.
Crap speeds are very common. Read the rest of this thread. Read the title.
I can assure you, ive asked so many people now and 1mbps speeds on the tescomobile network are far from common.

[Caseywhale]

How long has that bottleneck been there? Because myself and the wife havent had anything greater than 300kbps download speed on tescomobile since Christmas. No matter where in the country we do speedtests.
I need this to get better this week or the mrs will make us move.

[Caseywhale]

Originally Posted by Tesco Mobile: Paul

There is a planned change next week to resolve.

regards
Paul

Has this change happened yet?
I have asked friends on tescomobile and we all still have terrible data speeds today if this change went ahead.

[Tesco Mobile: Paul]

Yes, a change was made at 4.30pm. There are clear improvements now in ping times and download speeds. There is still a remaining issue to look at on upload speeds and this will be addressed mid next week.

Regards
Paul

[jonnny68]

just done a speed test now,|im truly shocked, this needs to be sorted out ASAP

[Tesco Mobile: Paul]

Originally Posted by jonnny68

just done a speed test now,|im truly shocked, this needs to be sorted out ASAP

The download speeds are fine now within our max 2 mbps cap. Your download speed is location related. There is still an issue with upload speeds that will be sorted next week

regards
Paul

[jonnny68]

Originally Posted by Tesco Mobile: Paul

The download speeds are fine now within our max 2 mbps cap. Your download speed is location related. There is still an issue with upload speeds that will be sorted next week

regards
Paul

Location related, im pretty much in Dublin City Centre one would assume out of the whole country data speeds would be higher in the middle of the city than anywhere else (or at least they should be )

I will do another speed test and post it here.

[jonnny68]

This is the 4th test ive done today and this is the best i can achieve,as i said im not far from town so one would assume data speeds would be fast.. ill give it another 2 weeks max and if it doesn't improve im afraid ill have to go elsewhere

[Caseywhale]

Originally Posted by Tesco Mobile: Paul

The download speeds are fine now within our max 2 mbps cap. Your download speed is location related. There is still an issue with upload speeds that will be sorted next week

regards
Paul

They most certainly are not fine now.

I've done speed tests yesterday and today in different parts of Dublin and Wicklow. All have been the usual poor data speeds from Tescomobile.
I have also asked friends to do speed tests so i know its not just me. All are very disappointed with tescomobile data speeds.

Are you sure anything was fixed at all? I know last week you said it was fixed and then when called out on it, said it would be fixed last Friday. Its not.