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kc66 · 01-03-2012, 10:06

Does anyone have an email address or did you call them?

stevenf17 · 01-03-2012, 10:09

Jaysus, quickest customer service ever!
Emailed them and 2mins later replied with this.

Dear ****

Thank you for your email and yes I can confirm City Link have returned the goods to our warehouse.

Please accept our apologies for any inconvenience this may have cause and let us know if you would like us to send out a replacement for you,

Thank you and kind regards

Gemma
Post-Sales Team
HP Store UK
Tel : 0845 604 2921
ukgla.hpstore@hp.com
www.hp.com/uk

banchang · 01-03-2012, 10:59

They replied to me that they only ship to UK, & will issue full refund

Bozacke · 01-03-2012, 11:32

Not only did they give me a refund, but now they want my feedback, just received this email:

Dear Customer,

You were recently in contact with HP Store regarding the purchase of a product.
To ensure that we provide expert assistance and serve you better in the future, we would appreciate you taking a few minutes to fill out this brief survey.

Your answers are confidential and will be stored with the relevant security measures and in compliance with applicable law on personal and confidential data.

Please click on the web address below to access the survey.
This is a personal link so please treat it as confidential until you complete the survey:

Open the Survey

HP looks forward to your feedback.

Well the feedback I gave them was all positive, except for my comment why do they charge more to the Irish!!

kc66 · 01-03-2012, 11:41

I got the request for feedback but have not contacted them yet. They are good.

*Standard Toaster* · 01-03-2012, 11:44

Yeap, sent an email and a reply 2mins later. Refund city.

iggy · 01-03-2012, 12:21

Quote:

Originally Posted by Standard Toaster

Yeap, sent an email and a reply 2mins later. Refund city.

What email address u use?
I tried www.hp.com/uk but didn't send

*Standard Toaster* · 01-03-2012, 12:27

ukgla.hpstore@hp.com

frash · 01-03-2012, 12:27

Quote:

Originally Posted by iggy

What email address u use?
I tried www.hp.com/uk but didn't send

that's because that isn't an email address!

iggy · 01-03-2012, 12:32

Quote:

Originally Posted by frash

that's because that isn't an email address!

Sorry I meant hpstore@hp.com

I copied and pasted that web address by mistake :-)

tigershould · 01-03-2012, 12:57

i may request that they just deliver it to my brothers house in the UK if it doesnt come through.

Africa · 01-03-2012, 13:07

Ive asked them to try deliver again. Equivalent isnt even on the irish store any more, and on ebay is a rip off.

Lets see what happens!

lau1247 · 03-03-2012, 10:33

i got them to send to my cousin's place in the uk.. didn't want the refund, just want the case..

change of address was not a problem

frash · 07-03-2012, 09:03

Quote:

Originally Posted by Africa

Ive asked them to try deliver again. Equivalent isnt even on the irish store any more, and on ebay is a rip off.

Lets see what happens!

OP here just wondering if anyone managed to get one after asking for it to be re-shipped to here.

tigershould · 07-03-2012, 10:21

just dropped them an email after no delivery.

2 mins later, they emailed back saying delivery failed, do i want refund or replacement sent.

ive given them a uk address so expect to pick up next time im over.

thanks op, defo worth the fiver (even if it was the long way round)

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01-03-2012, 10:06	#121
kc66 Registered User Join Date: Oct 2005 Location: Kickin around on a piece of ground in my home town Posts: 1,962 Adverts \| Friends	Does anyone have an email address or did you call them?

01-03-2012, 10:09	#122
stevenf17 Registered User Join Date: Nov 2010 Posts: 256 Adverts \| Friends	Jaysus, quickest customer service ever! Emailed them and 2mins later replied with this. Dear **** Thank you for your email and yes I can confirm City Link have returned the goods to our warehouse. Please accept our apologies for any inconvenience this may have cause and let us know if you would like us to send out a replacement for you, Thank you and kind regards Gemma Post-Sales Team HP Store UK Tel : 0845 604 2921 ukgla.hpstore@hp.com www.hp.com/uk

01-03-2012, 10:59	#123
banchang Registered User Join Date: Jan 2007 Posts: 759 Adverts \| Friends	They replied to me that they only ship to UK, & will issue full refund

01-03-2012, 11:32	#124
Bozacke Registered User Join Date: Aug 2007 Posts: 238 Adverts \| Friends	Not only did they give me a refund, but now they want my feedback, just received this email: Dear Customer, You were recently in contact with HP Store regarding the purchase of a product. To ensure that we provide expert assistance and serve you better in the future, we would appreciate you taking a few minutes to fill out this brief survey. Your answers are confidential and will be stored with the relevant security measures and in compliance with applicable law on personal and confidential data. Please click on the web address below to access the survey. This is a personal link so please treat it as confidential until you complete the survey: Open the Survey HP looks forward to your feedback. Well the feedback I gave them was all positive, except for my comment why do they charge more to the Irish!!

01-03-2012, 11:41	#125
kc66 Registered User Join Date: Oct 2005 Location: Kickin around on a piece of ground in my home town Posts: 1,962 Adverts \| Friends	I got the request for feedback but have not contacted them yet. They are good.

01-03-2012, 11:44	#126
Standard Toaster ǝpıɹ ǝɥʇ ǝʞɐʇ 'ʇǝʞɔıʇ ǝɥʇ ʎnq Join Date: Nov 2002 Posts: 9,080 Adverts \| Friends	Yeap, sent an email and a reply 2mins later. Refund city.

01-03-2012, 12:27	#128
Standard Toaster ǝpıɹ ǝɥʇ ǝʞɐʇ 'ʇǝʞɔıʇ ǝɥʇ ʎnq Join Date: Nov 2002 Posts: 9,080 Adverts \| Friends	ukgla.hpstore@hp.com

01-03-2012, 12:57	#131
tigershould Registered User Join Date: Jun 2010 Posts: 267 Adverts \| Friends	i may request that they just deliver it to my brothers house in the UK if it doesnt come through.

01-03-2012, 13:07	#132
Africa Registered User Join Date: Apr 2005 Location: Means Where you live Posts: 1,219 Adverts \| Friends	Ive asked them to try deliver again. Equivalent isnt even on the irish store any more, and on ebay is a rip off. Lets see what happens!

03-03-2012, 10:33	#133
lau1247 Registered User Join Date: May 2005 Location: Dublin Posts: 1,031 Adverts \| Friends	i got them to send to my cousin's place in the uk.. didn't want the refund, just want the case.. change of address was not a problem

07-03-2012, 10:21	#135
tigershould Registered User Join Date: Jun 2010 Posts: 267 Adverts \| Friends	just dropped them an email after no delivery. 2 mins later, they emailed back saying delivery failed, do i want refund or replacement sent. ive given them a uk address so expect to pick up next time im over. thanks op, defo worth the fiver (even if it was the long way round)