I have been biding my time in answering this thread.
I have had an awful experience with Thomonn. I placed a significant order with them for a guitar, amp & accessories. I also paid €50 for a courier delivery.
5 minutes after placing the order, I realised a mistake with the address, so I filled out their change address form on their site, which didn't work.
I then emailed them twice to change the address - to which I received no response. This all happened prior to Monday morning work hours.
On Monday evening I received an email to say the packages had been sent to the wrong address. I then phoned them to sort out the matter.
They said they would recall the packages and resend to the correct address. I asked for confirmation of this by email - which was not sent. I emailed them twice to confirm the action - no response.
I then got an email from them to say they had resent the packages - but again had listed the wrong address...
After two weeks the parcels have arrived. One of them was sent to the wrong country. The parcels were not sent by courier, but by post.
Due to this (a matter I explained fully to Thomann prior to delivery) I have now incurred extra customs charges, which would have been avoided if the parcels were actually sent by courier as paid for.
I will go home this evening and plug everything in, but the experience has left me reeling. Their communication is appalling and their customer service is appalling once you have paid them the money.
Thomann are an absolutely terrible company to deal with.