Dunno about ye, but i've noticed recently that they've less staff working, shop isn't as well maintained. They seem to have had trouble getting certain stock too - were out of stock for how long of Skylanders because 'there wasn't enough been made'. Quick trip to Smyths sees the things stacked high and was told they're getting them regularly.
They also seem to be out of stock of Saints Row 3 since it came out. And where the hell are the cds gone?!
Saints Row 3 was a supplier issue and effected every shop I think.