Supervalu Dun Laoghaire Overcharging - boards.ie
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29-01-2012, 20:59   #1
tomdublin
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Supervalu Dun Laoghaire Overcharging

Since it opened around two months ago Supervalu Dunlaoghaire frequently seems to overcharge at the checkout, especially for items on promotion. This happened to me 5 out of the 10 times or so I have bought such items there. During the first few weeks the duty manager claimed that this was due to computer systems not yet having been properly "adjusted." When it happened again last Sunday afternoon he blamed it on the computer system already having been fed "Monday's prices." I find these explanations increasingly bizarre and am starting to wonder whether there is a pattern.

Last edited by tomdublin; 29-01-2012 at 23:06.
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30-01-2012, 15:50   #2
thesandeman
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Welcome to Supervalu. That happens in most of their stores. Lots of threads about them here.
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30-01-2012, 19:58   #3
tomdublin
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Welcome to Supervalu. That happens in most of their stores. Lots of threads about them here.
Yes going by what's on here it seems to be endemic and as long as there is no real enforcement by Trading Standards they have little to lose. I wonder whether it's deliberate or just incompetence.

Last edited by tomdublin; 30-01-2012 at 20:01.
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30-01-2012, 20:36   #4
thesandeman
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Mainly incompetence I would think. They dont have specific staff checking prices and stuff like Tesco do. Although Im sure some places take advantage.
Thats the problem with franchises. A few places give all the rest a bad name.
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03-02-2012, 08:05   #5
jmorrisey
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Mainly incompetence I would think. They dont have specific staff checking prices and stuff like Tesco do. Although Im sure some places take advantage.
Thats the problem with franchises. A few places give all the rest a bad name.
Deliberate imo, strategically placed "similar" items put on shelves where special offer signs but no stock exist. Also if you went through all the threads on boards alone about various super values, it quickly becomes evident that this goes on in more than a few stores and all over the country. Wonder will Superquinn start making the same "mistakes" now given their new owners?
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03-02-2012, 12:50   #6
Mo60
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Deliberate imo, strategically placed "similar" items put on shelves where special offer signs but no stock exist. Also if you went through all the threads on boards alone about various super values, it quickly becomes evident that this goes on in more than a few stores and all over the country. Wonder will Superquinn start making the same "mistakes" now given their new owners?
These "mistakes" occur regularly in Tesco stores I haved used.
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03-02-2012, 12:52   #7
surferdudz
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These "mistakes" occur regularly in Tesco stores I haved used.

Tesco are the biggest offenders IMO

this is their modus operandi..
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03-02-2012, 16:16   #8
thesandeman
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But you can profit from Tescos mistakes and a lot of the time things scan cheaper than the shelf label.
Ive never had a mistake going in my favour in Supervalu.
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03-02-2012, 16:22   #9
vicwatson
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there is no real enforcement by Trading Standards
Trading Standards are English, we don't have an office of Trading Standards in Ireland.

In my experience Supervalu are far from the worst, that accolade goes to Tesco.

I have yet to have an overcharge in Lidl and Aldi - perhaps as they carry only X amount of goods, but really if they can do it then no reason why the others can't.
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03-02-2012, 16:38   #10
schemingbohemia
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Mate of mine was over-charged on both of their headline Special Offers a couple of weeks ago, only when he checked his receipt when he got home that he realised. It was the guts of a tenner too! Most people don't bother checking receipts so SuperValu DL could well have been up a few hundred euro from that mistake.
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04-02-2012, 12:12   #11
tomdublin
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Trading Standards are English, we don't have an office of Trading Standards in Ireland.

In my experience Supervalu are far from the worst, that accolade goes to Tesco.

I have yet to have an overcharge in Lidl and Aldi - perhaps as they carry only X amount of goods, but really if they can do it then no reason why the others can't.
Ireland has the NCA which is supposed to do much the same thing. A few months ago Tesco was fined 600 Euro (!) for overcharging, which the others will probably interpret as a kind of invitation to continue ripping off their customers.
http://www.irishtimes.com/newspaper/...305457231.html

Last edited by tomdublin; 04-02-2012 at 12:23.
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04-02-2012, 13:25   #12
Mo60
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[QUOTE=tomdublin;76902261]Ireland has the NCA which is supposed to do much the same thing. A few months ago Tesco was fined 600 Euro (!) for overcharging, which the others will probably interpret as a kind of invitation to continue ripping off their customers.
http://www.irishtimes.com/newspaper/...tml[/QUOTE]

I lived in England for many years and never come across the amount of overcharging that occurs here in Ireland, even in Tesco. Maybe because they would not get away with it as easily as thay do here.
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04-02-2012, 21:46   #13
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One of the Super Value stores near me is desperate, they always have offers that offers on display that dont work. But the other store is brilliant, I have never been over charged there at all.

In the good Super Value store the date the offer ends is printed on the posters but not in the other one, what way is it done in the other stores. Atleast if the date has past you know your not going to get the offer, even thought that is not to say that is the right was to display an offer.

The local store isnt very big and I'd say they only have 6 special offer 'ends' so a lot less offers that a similar size Tesco.

In Aldi, I can only recall 3 items that have changed in price since I the one near me opened, 250g cheese, 100g coffee and 6 pack fromage fais and I have never been overcharged.
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25-02-2012, 21:03   #14
tomdublin
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Things have actually got worse now. Today I went there to buy a loaf of bread which had been reduced from 2 Euro to 1, with a large 1 Euro sticker on it. When I scanned it at the self-checkout the price charged was 2 Euro. After complaining to the duty manager I was told that it is COMPANY POLICY(!) not to either change or cover up the barcode for reduced items, as this would be too technically difficult and demanding on the system (he also claimed that no other supermarket chain was doing it either, which is clearly false). If a Supervalu customer wants to actually get the promised discount for a given item they the onus is on him or her to realize that they have been overcharged and to apply to a member of staff for a refund (which the manager admitted few people ever do). In other words, according to the manager it is Supervalu's POLICY to overcharge customers with reduced items at self-checkouts every time.

Last edited by tomdublin; 25-02-2012 at 23:02.
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25-02-2012, 23:56   #15
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It is supervalu's policy not to employ people to check prices. If they have fluctuating prices and offers, then they need to do so. Dunnes and Tesco do, obviously there are still mistakes in both but that's because they can't be everywhere at once and stuff does slip through. Lidl and Aldi don't have to as they don't really have hundreds of prices changing every week etc. or anything resembling it. But supervalu are fools to not even try, they wouldn't even need that many because they're on a smaller scale.

Their tills are scanning at the correct price, it is updated overnight. It is the signs, shelf-edge labels and offer signs that are the problem.
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