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LimGal · 19-12-2011, 22:37

Hey Guys,I bought a new HP Pavilion dv7-6154 laptop a few weeks ago but when I went to use skype last night the camera wouldnt work.I checked the device manager and there is no sign of any web camera software installed.I have tried downloading the appropriate software from the HP website to no avail.I would appreciate any help with this.Thanks.

holcus · 20-12-2011, 03:25

are there any exclamation marks, question marks or X'ses in device manager?

If none errors there, try deleting all devices from "Universal Serial Bus (USB) Controllers" category and restart your laptop.
Can you confirm that you don't have "imaging devices" category in device manager?
I'm assuming it's Windows 7 you are using

LimGal · 20-12-2011, 12:31

Its only giving the option of usb game controllers?is that what you mean?Yes the only thing that comes up under imaging devices is my wireless printer.And yes it is windows 7 I use.

For Forks Sake · 20-12-2011, 15:36

Camera software is called Cyberlink YouCam, should be preloaded.

LimGal · 20-12-2011, 16:19

When i turned on my laptop today and checked device manager up popped HP truevision HD in imaging devices.Tried skype for the first time and it worked no problem.Had to go do a few things in town so turned off the laptop for a few hours.Just after coming back tried to call some one on skype and no web camera detected again........checked imaging devices in device manager and there is nothing there.WTF?

xsiborg · 21-12-2011, 10:11

this is a common problem with HP laptops due to a failure in the assembly process, the webcam cable is actually loose in the motherboard connection. that's why sometimes it's detected, sometimes it's not.

i would recommend you bring the laptop back to where you bought it before i'd go about disassembling it to reconnect the cable as HP laptops are notoriously tightly put together with little room for error when putting them back together...

19-12-2011, 22:37	#1
LimGal Banned Join Date: Jun 2011 Location: Galway Posts: 321 Adverts \| Friends	New HP Laptop but no web camera software installed. Hey Guys,I bought a new HP Pavilion dv7-6154 laptop a few weeks ago but when I went to use skype last night the camera wouldnt work.I checked the device manager and there is no sign of any web camera software installed.I have tried downloading the appropriate software from the HP website to no avail.I would appreciate any help with this.Thanks.

20-12-2011, 03:25	#2
holcus Registered User Join Date: Nov 2011 Location: Dublin Posts: 101 Adverts \| Friends	are there any exclamation marks, question marks or X'ses in device manager? If none errors there, try deleting all devices from "Universal Serial Bus (USB) Controllers" category and restart your laptop. Can you confirm that you don't have "imaging devices" category in device manager? I'm assuming it's Windows 7 you are using Last edited by holcus; 20-12-2011 at 03:28.

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20-12-2011, 12:31	#3
LimGal Banned Join Date: Jun 2011 Location: Galway Posts: 321 Adverts \| Friends	Its only giving the option of usb game controllers?is that what you mean?Yes the only thing that comes up under imaging devices is my wireless printer.And yes it is windows 7 I use.

20-12-2011, 15:36	#4
For Forks Sake Registered User Join Date: Feb 2010 Location: Rural Route 9 Posts: 2,379 Adverts \| Friends	Camera software is called Cyberlink YouCam, should be preloaded.

20-12-2011, 16:19	#5
LimGal Banned Join Date: Jun 2011 Location: Galway Posts: 321 Adverts \| Friends	When i turned on my laptop today and checked device manager up popped HP truevision HD in imaging devices.Tried skype for the first time and it worked no problem.Had to go do a few things in town so turned off the laptop for a few hours.Just after coming back tried to call some one on skype and no web camera detected again........checked imaging devices in device manager and there is nothing there.WTF?

21-12-2011, 10:11	#6
xsiborg Closed Account Join Date: Apr 2008 Posts: 5,578 Adverts \| Friends	this is a common problem with HP laptops due to a failure in the assembly process, the webcam cable is actually loose in the motherboard connection. that's why sometimes it's detected, sometimes it's not. i would recommend you bring the laptop back to where you bought it before i'd go about disassembling it to reconnect the cable as HP laptops are notoriously tightly put together with little room for error when putting them back together...