Originally Posted by starfish12
Tried to top up my leap card in the city centre last night at 8pm to be told that all the leap machines were 'doing an update' was told this by 3 separate stores, so not exactly ideal.
Completely agree on the lack of audio whilst paying, when I got the bus into town the driver told me to 'hurry the f up' (his exact words) as I had obviously stood with the card on the machine for too long, then coming home, the driver roared at me for taking it away too quickly, printed a couple of receipts which I didn't get a copy of and then told me to 'leave it on longer in future.'
As an irregular bus user, it didn't really encourage me to use it in future, esp as it was impossible to top up!
Personally,on both counts I'd fire off an e-mail to email@example.com
with as much detail as possible..route,time,direction of travel etc.
The print out would have been your last 5 transactions and is of no use to the Driver at all,I'd suspect this was faffing around for it's own sake on this lad's part.
I'm spending far too much time watching passengers struggling with an interface that is just FAR too complex for comfort.
However I would NEVER adopt such an attitude as neither would most of my colleagues...it's not acceptable Full Stop.
I remain bamboozled by the NTA's les than full comprehension of the Auto-Top-Up dilemma.
It's blindingly obvious tyhat the vast majority of Leap transactions will be Bus based....Ok ?
The same NTA in conjunction with the City Council,The Quality Bus Network Office,The Vatican et al are also in the midst of expanding the RTPI scheme which (SSssshhh....!) features fully functional connectivity to the Bus Network and thence after inserting 50c in the slot to the wonders of the Leap back-office.....
A small Reader-Pad,as in the Luas Taggers on each pole and voila....!
So Ted,we have some 500+ potential LeapCard Top-Up Poles which would at-a-stroke solve this very contentious issue as well as adding functionality to the greater system...
Why is it not being addressed...?
At a guess,the NTA section dealing with RTPI do not,on any regular basis,interact with the NTA section dealing with the ITS programme,who,in turn do not know where the LeapCard office is located or what exactly HP is,except perhaps on their beef n pickle sandwich at lunchtime....
It needs to be remembered that in spite of the grandiose titles of Integrated Ticketing Systems and the like,the opportunity to devise and implement "Integration" as a concept was ignored some 10 years ago at the outset of this little adventure.
This failure of comprehension at the very outset,has left the entire project with several Mount Everests to scale simultaneously,without Oxygen!!!
We need to stop thinking Oyster or Octopus here and most certainly stop looking at the TfL experience simply because the NTA,ITS and the Government looked at it and decided to kick that can far down the road...and we are still kicking it !!