[Tesco Mobile: Paul]

Originally Posted by SMI

Hi Paul,

Thanks for the ongoing updates during the outage, much appreciated.
Now that the dust has settled and normal service has resumed, I was disappointed that Tesco Mobile did not send out an SMS or email to customers explaining the problems and, most importantly, apologizing for it.
For me, it signals that the company is not valuing the customer as much as it should.
While I was able to stay up to date using this thread and appreciated the feedback and apologies you have offered us, I assume the Tesco mobile customers that use Boards.ie are in an overall minority.
My sister was in the dark on the matter, I had to keep her updated and I know that she, and no doubt many others, would welcome some sort of official correspondance.

Also are you aware of any plans to offer customers affected by the outage some form of concession as a token of good will?

Thanks

Thanks for your feedback. I will pass on to the team here.

Comms were issued through multple channels not just boards.ie (Our website being the primary channel). Customer care have been dealing with customer queries related to the outage in detail since Saturday.

[Fungus]

Originally Posted by SMI

Also are you aware of any plans to offer customers affected by the outage some form of concession as a token of good will?

One can compare and contrast ,the goodwill gestures, offered by the 3 main effected mobile operators, to their respective customers, post outage.

48 goodwill gesture: 7 days of free unlimited any network calls and free any network unlimited texts.

GiffGaff goodwill gesture: A donation of 10,000 GBP to Macmillan Cancer Support.

Tesco Mobile Ireland: ??? TBC ???

Meanwhile, Mobile magazine says that there will be "substantial investments in infrastructure" after the water leak. Maybe this will be the last time that the data center fails for these operators.

[georgiecasey]

Anyone else having problems with data?

My Galaxy S2 works great when the connection displays "H+", at a very respectful speed of 1m/bits but sometimes the connection tries to use 3G and that *never* works. I can't seem to force Android to only use H+ whatever that is.

edit: looks like this could possible be a galaxy s2 firmware issue

[branners69]

Originally Posted by branners69

Hi Paul,

the wife and myself are having a few problems after moving over to Tesco Mobile.

I will PM you the problems.

Thanks,

Branners

Fair play Paul you got my problems sorted within 24 hours!!

Many many thanks!

[Cyril706]

I am having problem again, I lost my wap connection and cann't make a call. it says my balance is too lost. but i am almost sure it's not the case. I tried to login on line, but is seem that there is another problem

anyone has the same?

[byrnefm]

Originally Posted by Tesco Mobile: Paul

Sorry, missed this last night.


1. Our preferred partner is O2 UK. But if you go into our SIM Menu there is an option to switch to "Belgacom IMSI" which will allow you to access other operators through our roaming partner. This normally happens by default without you having to do anything but in the UK O2 UK is embedded in the SIM as preferred partner.

Hi Paul,

I only had a chance to try this again yesterday when I was back in Northern Ireland. I selected Belgacom IMSI and tried to roam on another network. For the four UK networks available, I get 'No Access' using Belgacom - I actually can't roam on any UK network using it!

It's not that big a deal since at least I can roam on O2 UK via the Tesco IMSI but there are some areas where O2 UK reception is not great, which is why I was looking for the option to select another network, like I could formerly when I was with O2.

Btw - on a totally different note, is there a known issue with logging into Tesco Mobile's website? I get to 'Home Selfcare Starter' when I try to log in using my user ID.

[Tesco Mobile: Paul]

Originally Posted by byrnefm

Hi Paul,

I only had a chance to try this again yesterday when I was back in Northern Ireland. I selected Belgacom IMSI and tried to roam on another network. For the four UK networks available, I get 'No Access' using Belgacom - I actually can't roam on any UK network using it!

It's not that big a deal since at least I can roam on O2 UK via the Tesco IMSI but there are some areas where O2 UK reception is not great, which is why I was looking for the option to select another network, like I could formerly when I was with O2.

Btw - on a totally different note, is there a known issue with logging into Tesco Mobile's website? I get to 'Home Selfcare Starter' when I try to log in using my user ID.

Hi there,

Yes we were re-checking this ourselves recently after yours and other queries. it seems we are locked down to O2 UK even when on Belgacom IMSI. This is currently a UK specific anomoly. We are looking to have this addressed shortly so that when on Belgacom you can pick up other operators.

The website should be operting OK now, apologies for the convenience.

regards
Paul

[Cyril706]

Hi Paul, could you please post TM wap setting here, i have been trying to get it from tesco site for many time but failed. So i have to set it myself

[Tesco Mobile: Paul]

Originally Posted by Cyril706

Hi Paul, could you please post TM wap setting here, i have been trying to get it from tesco site for many time but failed. So i have to set it myself

No problem Cyril, for Wap/internet you just need the APN and it is tescomobile.liffeytelecom.com

MMS has other settings like below

MMSC: http://mmc1/servlets/mms
MMS Proxy: 10.1.11.19
MMS Port: 8080

regards
Paul

[Cyril706]

Originally Posted by Tesco Mobile: Paul

No problem Cyril, for Wap/internet you just need the APN and it is tescomobile.liffeytelecom.com

MMS has other settings like below

MMSC: http://mmc1/servlets/mms
MMS Proxy: 10.1.11.19
MMS Port: 8080

regards
Paul

Thanks a lot

[byrnefm]

Originally Posted by Tesco Mobile: Paul

Hi there,
The website should be operting OK now, apologies for the convenience.

Thanks again, Paul, for your fast replies!

One final question for the moment... how long does it take for the Tesco Mobile website to update your usage details? Mine has not updated since March 17 and my wife's hasn't updated since the 18th.

I can PM you our numbers if you need them to check up details.

Cheers!

[shamwari]

I've been having some unusual reception problems this afternoon. My phone went to "limited service" despite having full signal. Cycling the power to the phone resulted in the same results, then the phone flashed "SIM refreshing" and then connected to Tesco. It dropped to limited service once before going back to Tesco again.

Anyone else experiencing same or similar odd-ball issues?

[shamwari]

As an aside to the above, the Internet and MMS providers on my phone changed from Tesco to Proximus (Belgium).... and wasn't working. Another reboot of the phone restored both to Tesco MMS. This is weird.

[Tesco Mobile: Paul]

Originally Posted by byrnefm

Thanks again, Paul, for your fast replies!

One final question for the moment... how long does it take for the Tesco Mobile website to update your usage details? Mine has not updated since March 17 and my wife's hasn't updated since the 18th.

I can PM you our numbers if you need them to check up details.

Cheers!

There is a limited set of results returned. Change the date filter and you should get more recent records.

Regards
Paul

[Tesco Mobile: Paul]

Originally Posted by shamwari

As an aside to the above, the Internet and MMS providers on my phone changed from Tesco to Proximus (Belgium).... and wasn't working. Another reboot of the phone restored both to Tesco MMS. This is weird.

The SIM somehow thought you were roaming and switched to our roaming partner values. This should not happen when in Ireland. Once it rights itself you should be fine.

Regards
Paul