Thanks for the ongoing updates during the outage, much appreciated.
Now that the dust has settled and normal service has resumed, I was disappointed that Tesco Mobile did not send out an SMS or email to customers explaining the problems and, most importantly, apologizing for it.
For me, it signals that the company is not valuing the customer as much as it should.
While I was able to stay up to date using this thread and appreciated the feedback and apologies you have offered us, I assume the Tesco mobile customers that use Boards.ie are in an overall minority.
My sister was in the dark on the matter, I had to keep her updated and I know that she, and no doubt many others, would welcome some sort of official correspondance.
Also are you aware of any plans to offer customers affected by the outage some form of concession as a token of good will?
Comms were issued through multple channels not just boards.ie (Our website being the primary channel). Customer care have been dealing with customer queries related to the outage in detail since Saturday.