Originally Posted by Kristopherus
Well, IMHO the vast majority of people who transferred over to this tarriff are happy with their lot. I would'nt be swayed by a few posters who come on here to moan.
Eh - this thread is 25 pages long! And there are numerous similar threads on meteors own forums. It is likely a small number of people having these problems are posting so that probably makes a HUGE number of people having problems.
I have moved 2 phones to Meteor and have had hassle both times.
Phone 1: Few months ago signed up other halves phone. Number didnt port. Rang and rang and rang and emailed and rang some more. No one ever called back. Gave every excuse under the sun from order issue to system issue to human error. Took ages to get through to customer care. Every time we did every agent seemed uninterested, lazy or incompetent.
Eventually had to send letter of complaint and CC Comreg. Got through to a Supervisor after this who promised to sort out port and call back. Number ported 2 days later but he never called back. Last we heard on the matter.
Phone 2: I signed up for the €15 a month sim only offer myself. Put all the details for porting into the online order. Got the Sim last week but number has not ported. I have emailed and opened a thread on their forum but no one has got back to me.
After reading this entire thread I am now regretting it. I was with o2 for 12 years with no problems - but coverage is very bad in my area so need to move networks.
I am going to try the stuff@ address to see if I can get some resolution that way.
Oh and from reading about all the billing fcuk ups - I think I will cancel the direct debit and pay manually!