[td1]

I thought there might have been some thread(s) on this already, but it seems not? I have sent a complaint on my own behalf, but I think this particular shambles was so bad, we need as many people as possible to let Irish Rail know that the complete failure of management, organisation, communicaation, consideration for their customers (I could go on and on!) they displayed last Tuesday evening is completely unacceptable and must not be repeated! At the very least, a major public apology - website, national media etc. - is required I think?

BTW, in case anyone doesn't know what this is about, it's their abysmal handling of the "major signalling failure" at Howth Junction during the Tuesday evening rush hour, which for those of who use their "services" became the rush 3-4 hours thanks to Irish Rail's incompetence - people stuck on trains, waiting on delayed trains without any information as to why they were delayed, left to make their own way home without any help from Irish Rail ...

[n97 mini]

I also don't understand IE's display of lack of responsibility for customers.

Not on Tuesday but I have been on the train to Maynooth only to be told at Castleknock that due to some problem ahead everyone had to get off at Castleknock and make their own way home. That's not acceptable.