That Hp looks very good value. I purchased an Epson printer eight months ago and have replaced the ink 3 times at a cost of 49.95 a pop. Okay inks dear i understand that but i went to scan today and found i was out of blue ink. No problem you might think but no ink no scan. Absolute joke read my conversation with epson online support.
12:44:54 : Connected to etalk.epson-europe.com
12:44:54 : Session ID: 994686
12:44:54 : Martin: Initial Question/Comment: no color ink scan only
12:44:59 : Thank you for connecting to EPSON e-Talk through the EPSON website.
12:44:59 : Carl Ainsworth has joined this session!
12:45:00 : Connected with Carl Ainsworth. Your reference number for this chat session is 994686.
12:45:10 : Carl Ainsworth: Thank you for contacting Epson’s UK Customer Interaction Centre. My name is Carl Ainsworth
12:45:14 : Carl Ainsworth: Which product do you have and how long have you had it?
12:45:49 : Martin: Hi why will the printer not scan to computer because i am out of one of my ink cartridges?
12:46:05 : Martin: sx215 about 8 months
12:47:50 : Carl Ainsworth: Please confirm your operating system type, e.g. Windows 7, Vista or Mac OS Snow Leopard (10.6.x)
12:48:02 : Martin: windows vista
12:48:55 : Carl Ainsworth: What happens when you run Epson scan on the computer?
12:49:36 : Martin: It says function unavailable replace ink cartridge(s)
12:51:41 : Carl Ainsworth: And that appears on the computer when you open Epson scan?
12:54:46 : Martin: No on the printer it says that and on the computer it says the computer is warming up or in use. It says replace ink cartridges on the printer and will not allow me to do anything else
12:56:26 : Carl Ainsworth: If Epson scan will not start you will need to replace the empty cartridge.
12:58:46 : Martin: Why i only want to scan. Although I do not do a lot of printing i have bought three packs of ink already at 49.95 euro each and I think its ridiculous I have to buy ink just to scan. I would rather throw it out and buy a hp because this seems a scam to me.
12:59:51 : Carl Ainsworth: The printer see's the empty cartridge as an error and will not function until the error is corrected.
13:00:51 : Martin: Why is it set up like this. Thats a bit of a joke when other printers can do it without ink.Why????
13:04:27 : Carl Ainsworth: It is only a basic printer. You will not be able to use the control panel on the printer till the error is cleared, you maybe able to use it by starting the scan on the computer but we can not guarantee this. Also as the ink is required to perform a head change when the printer is turned on and is warming up.
13:06:49 : Carl Ainsworth: We have had no response from you. If you still require assistance, please confirm by entering text and pressing your enter key to send your response to us.
13:07:54 : Martin: Basic is all i want anyway thank you for your help have a good day. This is a money scam and I am going to contact the outlet where i bought the printer and inform them of this. Okay 120 euro for the printer and 150 for ink in eight months wont make or break me but i will be writing on as many forums as i can about this as 1 ink the blue 1 is gone and i am unable to use the scanner absolute joke..
13:08:42 : Carl Ainsworth: Thank you for using EPSON e-Talk Martin. If you require further assistance please reconnect to http://www.epson.co.uk/contact-us
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13:09:03 : Martin: good luck
13:09:13 : The session has ended!