I ordered a rear car bumper from Germany the seller used DPD and the driver called me and arranged where to leave it and all was fine.
I also ordered a front car bumper from Germany and DHL was the courier.
I ordered both at the same time and a week had passed since the DPD delivery.
I contacted the seller and asked where was the front bumper he sent me tracking details to say the bumper had been delivered.
I contacted DHL and after a few calls had been told the driver left the bumper in a garage and had signed it himself.
I told him I did courier work before and said that was not standard procedure, that no notes were left, none of my family had signed for it, it was possibly in a different property, and the driver had forged a signature.
He also said I might have to contact seller to put a claim in? and admitted driver signed for it himself
I asked him to give driver my number and I meet him in the village so he can show me where he left it without me showing him where my house is.
The driver never called anyways.
He then said he was getting a supervisor to look into it and they would get back to me.
I have a copy of POD emailed to me which was fraudulently signed by the DHL driver, I am €200 lighter and without a product.
I will never use DHL for delivery's and I feel they should sort this out as fraud was committed by the driver and possibly theft of my bumper.
Any thoughts and has anyone had similar experiences?