Originally Posted by smokiebeverage
Both operators and agents are both regulated by the commission for aviation regulation in Ireland (http://www.aviationreg.ie
). The travel department hold both a agent and tour operator license, so it depends on what you booked with them which you will be covered under. If you are going to ring them ask for someone in Travel Trade. Also it depends on the complaint if you are covered or not but it can't hurt to ask, and they will put you on the right track.
Thanks very much for that useful information. I will do that.
I had booked a once in a lifetime trip - a tour to China with The Travel Department due to depart last Wednesday. And due to the snow delays the first flight from Dublin to London Heathrow was delayed, and our group missed the connecting flight from Heathrow to Beijing.
Now at that point I would have expected The Travel Department, Aer Lingus and British Airways to get together and sort something out to try and re-book us on the next available flight to get to Beijing. But instead we were told everything was cancelled and to come home
I thought that where the journey had already started and a connection was missed the airlines and tour operator had a responsibility to us. But they all just blamed each other and fobbed us off.
So we ended up with our Christmas holidays ruined