So about a month ago I was getting my car washed at my local garage. I had used the carwash before with no problems. When it finished I went to put some air in the tires and check the car. I saw a number of chips on the bonnet and one or two on the spoiler at the back.
I have spent a fair amount of time on this car and I know where every little scrape or chip is, and these were clearly new. Before the wash there were 4 small chips on the bonnet, which had a tiny bit of rust in them. After the wash there were about 15-20 areas where the paint had been stripped off. Most of these were small but there are a few big ones.
Knowing that giving out to the staff would be pointless, I informed them of what had happened and they gave me a form to fill out. After this I went home and took pictures of the damage. Instead of filling out the form, I rang the number supplied with it and got through to their insurance company.
A few days later an engineer came out to view the car and said that it was clear that I looked after the car and that the damage in question was new.
After contacting the insurance company about once a week and getting nothing out of them, I have now received a latter saying that they are not accepting liability and that there are warnings up stating that it is a high pressure wash and can cause damage to parts of a car that are already damaged. Now I could accept this if the only damage was that the pre-existing chips had gotten bigger, but I refuse to accept this as their reason for all the new damage.
Can anyone advise me on what to do next?