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Malice · 22-10-2010, 12:58

I'm looking to get broadband installed into where I'm living. I got recommendations to check out Eircom and UPC. Eircom seem to be very pricey - Then they want €122 to install a phone line which will take 10 working days, €30 to connect to broadband and then €49 or €57 per month for the actual broadband. They also don't do the line installation outside office hours and don't give any reasonable advance notice of their arrival. Worst of all though, you have a minimum 12 month contract. While you can bring it with you if you move, the contract gets reset so you could move on month 11 and it will get reset to 0 again.

UPC seem to be much more reasonable - they charge a once-off connection fee and then the monthly fee for the broadband itself. They also have a minimum contract but it doesn't get reset and they will cancel the contract if you move somewhere that UPC don't support.

So, I'm just wondering if there are other UPC customers out there and what your experience has been. At the moment it's a no-brainer as to which provider I will go with.

parsi · 22-10-2010, 13:47

I recently migrated from Vodafone to UPC for broadband and phone services.

I'm happy with the service. Having been an unhappy Chorus customer many years ago I had canvassed work colleagues about UPC and they gave glowing reviews.

The entire process went to schedule and there was plenty of information. The first bill was accurate.

sham2 · 22-10-2010, 15:07

Quote:

Originally Posted by parsi

I recently migrated from Vodafone to UPC for broadband and phone services.

I'm happy with the service. Having been an unhappy Chorus customer many years ago I had canvassed work colleagues about UPC and they gave glowing reviews.

The entire process went to schedule and there was plenty of information. The first bill was accurate.

What part of Cork are you living in? I tried to get a quote for Glanmire and they said they were concentrating on Dublin for now. The combined package from UPC would be cheaper than what I'm paying Eircom now.

minidazzler · 22-10-2010, 15:25

UPC is the best broadband connection you can get in Cork city and suburbs at the moment.

I have a 20 Mb package in my house and routinely get 19mb on speedtest.net, that is phenomenal throughput, where friends on eircom 5 mb package are only getting 3.

Service interruptions are minimal, there is no cap, they aren't bending over and taking it prison style from IMRA.

I actually can't laud over them enough, it is a perfect connection almost all the time I have found.

Compare that to people I know with eircom, they get outages at least twice a month for hours on end, the packages without caps are hugely expensive, and eircom swallow when IMRA tell them.

Go with UPC is my advice.

Though not the TV package...that still sucks.

P.S. I am not now, nor have I ever been associated with UPC, Chorus or NTL. Just really love the internet connection!

parsi · 22-10-2010, 16:00

Quote:

Originally Posted by sham2

What part of Cork are you living in? .

The Cork Con - Pairc Ui Rinn - Pairc Ui Chaoimh triangle.

Malice · 22-10-2010, 16:25

Quote:

Originally Posted by minidazzler

UPC is the best broadband connection you can get in Cork city and suburbs at the moment.

I have a 20 Mb package in my house and routinely get 19mb on speedtest.net, that is phenomenal throughput, where friends on eircom 5 mb package are only getting 3.

Service interruptions are minimal, there is no cap, they aren't bending over and taking it prison style from IMRA.

I actually can't laud over them enough, it is a perfect connection almost all the time I have found.

Compare that to people I know with eircom, they get outages at least twice a month for hours on end, the packages without caps are hugely expensive, and eircom swallow when IMRA tell them.

Go with UPC is my advice.

Though not the TV package...that still sucks.

P.S. I am not now, nor have I ever been associated with UPC, Chorus or NTL. Just really love the internet connection!

That sounds like a ringing endorsement there

. I recently moved house and the last place I lived in had an Eircom line and I have O2 mobile broadband but I'm sick to death of having to make do with its rubbish speed and miniscule cap so I think I'll be giving UPC a call tomorrow to get set up.

**aidan_walsh** · 22-10-2010, 16:27

I would agree with everything here. If they could put as much effort into their TV service as their internet, things would be golden.

Owen · 22-10-2010, 16:57

I recently switched from o2 to UPC. I have a 5 Meg package, and I'm getting ... 5 Megs. They're odd to deal with though, I have to pay for a 'standalone' charge. So I decided to add a landline so herself could phone Poland free with one of their billing packages. I got told that even with the phone, I'd have to pay a standalone charge, even though I was buying 2 products. So ... standalone seems to mean 'without TV', which is what they should state on their site.

Max001 · 22-10-2010, 18:07

Had UPC in '05 & '06 and service was awful at times, mainly cause they were upgrading from the old copper wrapped in paper lines

to fibre optic etc etc. '07 & '08 great service in the city centre. Living somewhere without UPC now and miss it

Eircom = complete rip-off!

edhead · 22-10-2010, 18:29

UPC all the way, with them two years now. No problem whatsoever. We had the TV channels with them, but decided to go with SKY, and its the better option. So best of both worlds really.

*JohnK* · 22-10-2010, 18:37

Quote:

Originally Posted by minidazzler

Though not the TV package...that still sucks.

Out of curiosity, whats wrong with the TV package? I'm apartment hunting at the moment and my current thinking is to get the full UPC phone, tv & internet bundle once I find a place.

edhead · 22-10-2010, 18:44

Quote:

Originally Posted by JohnK

Out of curiosity, whats wrong with the TV package? I'm apartment hunting at the moment and my current thinking is to get the full UPC phone, tv & internet bundle once I find a place.

I found nothing wrong with it, but compared to sky, sky definitly has the edge. Worked out an extra 5 euro a month for us to change from UPC tv to sky tv. Worth it

Cian92 · 22-10-2010, 18:54

Switching to UPC for TV soon, I was just wondering what they are like for the home phone? Is it still run through the home phone?

Papa_Lazarou · 22-10-2010, 19:40

If you use Hotfile there are a lot of people finding that it simply wont download stuff from there. Was thinking of getting the parents to switch over to UPC last week until i read that about hotfile. Once its sorted i probably will switch.

mcko · 22-10-2010, 22:06

I must say I find it excellent and really fast

22-10-2010, 12:58	#1
Malice Registered User Join Date: Aug 2004 Location: Galway Posts: 14,371 Adverts \| Friends	UPC Broadband Customers - Opinions Wanted I'm looking to get broadband installed into where I'm living. I got recommendations to check out Eircom and UPC. Eircom seem to be very pricey - Then they want €122 to install a phone line which will take 10 working days, €30 to connect to broadband and then €49 or €57 per month for the actual broadband. They also don't do the line installation outside office hours and don't give any reasonable advance notice of their arrival. Worst of all though, you have a minimum 12 month contract. While you can bring it with you if you move, the contract gets reset so you could move on month 11 and it will get reset to 0 again. UPC seem to be much more reasonable - they charge a once-off connection fee and then the monthly fee for the broadband itself. They also have a minimum contract but it doesn't get reset and they will cancel the contract if you move somewhere that UPC don't support. So, I'm just wondering if there are other UPC customers out there and what your experience has been. At the moment it's a no-brainer as to which provider I will go with.

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22-10-2010, 13:47	#2
parsi Banned Join Date: Feb 2002 Location: Cork Posts: 5,797 Adverts \| Friends	I recently migrated from Vodafone to UPC for broadband and phone services. I'm happy with the service. Having been an unhappy Chorus customer many years ago I had canvassed work colleagues about UPC and they gave glowing reviews. The entire process went to schedule and there was plenty of information. The first bill was accurate.

22-10-2010, 15:25	#4
minidazzler Registered User Join Date: Mar 2007 Location: Mahon, Cork. Posts: 13,513 Adverts \| Friends	UPC is the best broadband connection you can get in Cork city and suburbs at the moment. I have a 20 Mb package in my house and routinely get 19mb on speedtest.net, that is phenomenal throughput, where friends on eircom 5 mb package are only getting 3. Service interruptions are minimal, there is no cap, they aren't bending over and taking it prison style from IMRA. I actually can't laud over them enough, it is a perfect connection almost all the time I have found. Compare that to people I know with eircom, they get outages at least twice a month for hours on end, the packages without caps are hugely expensive, and eircom swallow when IMRA tell them. Go with UPC is my advice. Though not the TV package...that still sucks. P.S. I am not now, nor have I ever been associated with UPC, Chorus or NTL. Just really love the internet connection!

22-10-2010, 16:27	#7
aidan_walsh Moderator Join Date: Feb 2003 Location: Cork Posts: 15,664 Adverts \| Friends Mod: Computers & Technology, Design, IT Certification, Terrestrial Installers, Virus & Malware Removal, Website Reviews	I would agree with everything here. If they could put as much effort into their TV service as their internet, things would be golden.

22-10-2010, 16:57	#8
Owen Registered User Join Date: Feb 2005 Posts: 12,198 Adverts \| Friends	I recently switched from o2 to UPC. I have a 5 Meg package, and I'm getting ... 5 Megs. They're odd to deal with though, I have to pay for a 'standalone' charge. So I decided to add a landline so herself could phone Poland free with one of their billing packages. I got told that even with the phone, I'd have to pay a standalone charge, even though I was buying 2 products. So ... standalone seems to mean 'without TV', which is what they should state on their site.

22-10-2010, 18:07	#9
Max001 Registered User Join Date: Nov 2007 Posts: 738 Adverts \| Friends	Had UPC in '05 & '06 and service was awful at times, mainly cause they were upgrading from the old copper wrapped in paper lines to fibre optic etc etc. '07 & '08 great service in the city centre. Living somewhere without UPC now and miss it Eircom = complete rip-off!

22-10-2010, 18:29	#10
edhead Registered User Join Date: Jun 2009 Posts: 87 Adverts \| Friends	UPC all the way, with them two years now. No problem whatsoever. We had the TV channels with them, but decided to go with SKY, and its the better option. So best of both worlds really.

22-10-2010, 18:54	#13
Cian92 Registered User Join Date: Mar 2008 Posts: 704 Adverts \| Friends	Switching to UPC for TV soon, I was just wondering what they are like for the home phone? Is it still run through the home phone?

22-10-2010, 19:40	#14
Papa_Lazarou Registered User Join Date: Nov 2008 Posts: 1,773 Adverts \| Friends	If you use Hotfile there are a lot of people finding that it simply wont download stuff from there. Was thinking of getting the parents to switch over to UPC last week until i read that about hotfile. Once its sorted i probably will switch.

22-10-2010, 22:06	#15
mcko Registered User Join Date: Jan 2010 Posts: 277 Adverts \| Friends	I must say I find it excellent and really fast