I had 7mb broadband with eircom and was achieving over 700kb/s when downloading files etc, and in the DSL connection info, my modem showed that the downstream rate was 7168kbps and upload was 384kbps. Yesterday or the day before Eircom migrated its Limerick customers to "Next Generation Broadband", "upto 8mb."
Now after the "upgrade" its at 6144/512.Im lucky if I get 4mb(mostly 2-3 all night tonight) in a speedtest and a large file download from any server is @ 400-420kb/s
Ive just spent 3 hours last night and tonight trying to get sorted with tech support and Im getting nowhere fast.They have agreed that my speeds were more stable before the upgrade but now they tell me theres no way to get "downgraded" back to the package I was on before that those packages are discontinued in favour of NGB.
Basically the engineer called to the house today and says the line is fine,can take up to 11mb,the exchange is fine and that 4mb is the max that I can expect from my "up to" 8mb upgraded line that I was getting 7mb solidly from before the NGB upgrade.
Have to hand it to Eircom though-Theyve ****ed up a perfectly good BB connection that I was quite happy with even and theyve gone and lost another customer to UPC because of it.I had no intention of leaving Eircom when everything was working but now--Im going for the 15mb tomorrow.
Someone should tell them that "if its not broken dont fix it"