[noonespecial]

Originally Posted by dids6457

Does anyone know when the hotel usually receive the payment from the 2nd party i.e. You Travel in our case? Is it long before arrival or after as I have read somewhere? We are due to travel Saturday week, I have called the hotel twice and they have the booking but no payment! As it hasn't been cancelled by You Travel yet I'm hoping they have the money! I can't get through to them now as they as closed for the day but I have emailed and am going to call first thing!
What a mess this is for everyone, we booked last January and only for Liveline today we would have gone to be told there was either no booking or it needed to be paid for!

these kind of things normally are set up so the client e.g. 1800hotels would have to settle the booking X number of days before check in. which means if you booked in Jan last year they still don't have to pay the supplier until its X number of days before your booking.

[xraylady]

Originally Posted by dids6457

No problem. I couldn't get through to them as I was too late this evening. Were they able to tell you that they received the money and would be paying the hotel? If they have received the money e will be ok.

No. Without even looking my booking up, they suggested that because my booking was for before the end of month, that it would be ok. They fobbed me off a bit and said that I'd be ok unless I heard differently. I must have been a bit flustered to accept such a vague answer! Hope you have more luck tomorrow.. Thanks

[noonespecial]

Originally Posted by meteor27

I booked part of our honeymoon last night, it took me nearly 2 days to get website to have prices on it, so when it seemed back to normal last night, we booked it straight away. I rang mbna my cc company and they advised me to ring back 2mro. I seem to be under Mark International Travel, has anyone else tried to contact them?

if i was you i would try and get the card company to give you the money back, or if you can get hold of 1800 get them to refund you but i bet they wont

[noonespecial]

Originally Posted by Stepherunie

OH I really think the joke is on us.

Sent an email to info@1800hotels.ie just there to ask for refund (need to attempt contact them for CC chargeback) - an auto reply email arrived 2 minutes later from 1800hotels. The subject line? 'Want to cancel? Now you can, online!'

Ironic or what?

This will cancel your booking but it doesn't automatically refund the money, this is a manual process

[Eppie25]

Originally Posted by noonespecial

if i was you i would try and get the card company to give you the money back, or if you can get hold of 1800 get them to refund you but i bet they wont

hiya.. I contacted Mark Travel Corporation today in Wisconsin.. they had no reservation for me on their system, I booked in May for August...

[gagiteebo]

I'm sickened by this Booked a hotel for August by Laser (damn it!) Rang the hotel, they said reservations desk is closed and to call back in the morning, the company line is also closed....

Bookings by LaserCard? No chance of seeing that money again eh?

[noonespecial]

Originally Posted by xraylady

No. Without even looking my booking up, they suggested that because my booking was for before the end of month, that it would be ok. They fobbed me off a bit and said that I'd be ok unless I heard differently. I must have been a bit flustered to accept such a vague answer! Hope you have more luck tomorrow.. Thanks

actually this is quite likely with some suppliers, the accounts have to be settled monthly so it depends on who you got booked with supplier wise and their policy's

[noonespecial]

Originally Posted by Eppie25

hiya.. I contacted Mark Travel Corporation today in Wisconsin.. they had no reservation for me on their system, I booked in May for August...

that's interesting as it seems from peoples reports that they are currently using Mark International on their www.1800hotels.com site

[Dougiehowlett]

I spoke to my hotel (Booking made in April for December Booking). GTA has not cancelled. They were aware about 1800hotels but would let me know if the booking was cancelled.

Spoke to GTA in London. Extremely rude, told me that all 1800hotel booking would be cancelled as 1800hotels owe them millions. I asked whether my booking was paid for given it was April and the money should have transferred. Told we were going around in circles. I then questioned whether they were complicit in this matter by allowing bookings to be made up to 3 days ago, knowing consumers had paid up front and that their sanction against 1800hotels would be to cancel bookings. I asked for the individual's name at which point he hung up. I will be seeking charge back from my credit card company.

Perhaps, I will also be reporting GTA to the OFT in London and the EU Commission.

[noonespecial]

Originally Posted by Dougiehowlett

I spoke to my hotel (Booking made in April for December Booking). GTA has not cancelled. They were aware about 1800hotels but would let me know if the booking was cancelled.

Spoke to GTA in London. Extremely rude, told me that all 1800hotel booking would be cancelled as 1800hotels owe them millions. I asked whether my booking was paid for given it was April and the money should have transferred. Told we were going around in circles. I then questioned whether they were complicit in this matter by allowing bookings to be made up to 3 days ago, knowing consumers had paid up front and that their sanction against 1800hotels would be to cancel bookings. I asked for the individual's name at which point he hung up. I will be seeking charge back from my credit card company.

Perhaps, I will also be reporting GTA to the OFT in London and the EU Commission.

Wow! that's really rude, it may just have been that single person but its still unacceptable i would call back and get a manager and tell them the time of the call they may record their calls or log them then they can discipline the person, your having a hard enough time with 1800 with out them adding to it.

[Stepherunie]

Originally Posted by noonespecial

This will cancel your booking but it doesn't automatically refund the money, this is a manual process

I know, I just found it ironic. Don't expect to get my money back from them, was just ticking all the boxes to ensure I have done everything I can do to get a chargeback with the CC company.

[Dougiehowlett]

Originally Posted by noonespecial

Wow! that's really rude, it may just have been that single person but its still unacceptable i would call back and get a manager and tell them the time of the call they may record their calls or log them then they can discipline the person, your having a hard enough time with 1800 with out them adding to it.

He told me this was the instruction by management.

[noonespecial]

Originally Posted by Dougiehowlett

He told me this was the instruction by management.

that's all well and good but there's no need to put it rudely and then to hang up when you asked the persons name! that's the really rude bit there's no need for that.

i would put in a complaint, might get credit towards a future booking.

[cson]

Originally Posted by homerdog

The demise of 1800 Hotels is another example of the 'double standards' in the Irish Travel Trade.

Dozens of these hotel brokers sprung up during the boom years without any regulation, bonding or licencing. Many of them have gone the way of 1800 Hotels leaving many disgruntled customers many of whom have paid in full only to find the bookings were cancelled because that money never reached the hotel.

Whats the answer ?. Book through a travel agent. They have to be licenced and are bonded, so any money paid is protected, And because TA's are impartial, they source hotels from many different suppliers .

Don't always believe that internet bookings are always cheaper. Whats the good of that if your money is gone up the Swanee ?

You wouldn't be in the travel agent business yourself by any chance?

[Dougiehowlett]

Originally Posted by noonespecial

that's all well and good but there's no need to put it rudely and then to hang up when you asked the persons name! that's the really rude bit there's no need for that.

i would put in a complaint, might get credit towards a future booking.

I would just like my booking honoured or my money back.