[nodolan]

IMPORTANT NOTE:

(Well - important IMO)

Following on from my 'released from contract' post:

I received a text today telling me that I had to top up by €150 to get unlocked - it wasn't clear if I had to top up by €150 all in one go or if it would be cumulative over a few months. I'm not sure as to the legality of this (or the fairness) but I'm not bothered as I'm staying with O2 and I've already done the 'alternative' unlock.

[JoeBallantine]

The trick when dealing with phone companies is to record the phone calls yourself, using something like Total Recall... very hard for them to deny a recording. And often you're given incorrect info, so very handy for that too.

And it's totally legal too, even if they might deny that.. as long as you're an individual, not a business customer.

You can't really rely on them having a recording.. I have never known a company to 'hang themselves, using their own recordings. And they could delete them. Just knowing the time of the call and someones name isn't good enough I don't think.

[kearneybobs]

Originally Posted by apathetic84

i opted out of my contract
but what does this mean?
am i still on billpay or can i move top prepay....

Glad to see you did it for all the right reasons and aren't jumping on the bandwagon for no reason! Surely you should have researched this BEFORE you dived in head first.
A simple skim through this thread will tell you that you can do what ever you want once you are out of contract. Leave O2, change to prepay sign up for a new tarrif. Up to you.

Baahhhhhhhh!

[solskjaer20]

anyone if this applies north of the border as well?

[jvrk]

Hi dont know what the name of plan is but its like 350 mins 150 txts and 1gb a month can i opt out of contract only on it like 7 months sorry for been a noob if already asked

[RoverJames]

Originally Posted by Fungus

You can stay with O2 but you are now free to switch tariff plan to a cheaper monthly contract.

If one requests to switch tariff so they not tie you up in another contract then ?

[eeloe]

If you change tarrif as far as I'm aware you are locked in to another contract.

[Carol_1985]

Originally Posted by JoeBallantine

The trick when dealing with phone companies is to record the phone calls yourself, using something like Total Recall... very hard for them to deny a recording. And often you're given incorrect info, so very handy for that too.

And it's totally legal too, even if they might deny that.. as long as you're an individual, not a business customer.

You can't really rely on them having a recording.. I have never known a company to 'hang themselves, using their own recordings. And they could delete them. Just knowing the time of the call and someones name isn't good enough I don't think.

It is only legal if you advise that you are recording them at the beginning.

[whiterebel]

Originally Posted by jvrk

Hi dont know what the name of plan is but its like 350 mins 150 txts and 1gb a month can i opt out of contract only on it like 7 months sorry for been a noob if already asked

About 25 times.

[whiterebel]

Originally Posted by Carol_1985

It is only legal if you advise that you are recording them at the beginning.

They have already advised you that the call is being recorded, so that should cover it.

[Our man in Havana]

They don't have the capabilities to record all calls. Calls may be recorded, not will be recorded.

[py2006]

I am considering availing of this. When I purchased my iPhone I was not informed that the contract was 18months. I assumed it was the usual 12. I was slightly annoyed by this.

When the guy was detailing the price plan, features and pricing etc he should have mentioned the 18 months!

You could argue that I should have read the contract, but who does this at the counter in front of the sales people with a queue behind you.

[whiterebel]

Originally Posted by Haddockman

They don't have the capabilities to record all calls. Calls may be recorded, not will be recorded.

Places like Apple do record all calls, or at least did when I was up there.

[Our man in Havana]

Apple is not o2.

It takes alot of storage to store all calls. Places like banks do this because they have to. O2 have no real need to keep all calls bar what they use for quality control and training.

If they are recording everything they need to say "all calls are recorded". They currently do not say this.

[drunkmonkey]

Originally Posted by Haddockman

Apple is not o2.

It takes alot of storage to store all calls. Places like banks do this because they have to. O2 have no real need to keep all calls bar what they use for quality control and training.

If they are recording everything they need to say "all calls are recorded". They currently do not say this.

They refused to give me a recording of a call about a verbal contract change they insisted they made the recording and it was available to the legal team when there taking me to court, going around in circles, do they by law have to provide the recording before they try and take it to court. Do they even have a recording or are they just bluffing, The fake court summons was also a touch of class. Spoofers.