I have a gift voucher for €30, issued 6 years ago, but with no stated expiry date, for an Irish chain of shops.
The chain refuses to honour the voucher.
I could discuss the morality of taking someone's money and then refusing to provide a service/produce in exchange, but let's leave that aside and talk about the legality of this.
"If a shop refuses to honour a voucher that doesn't specify an expiry date, you have the option to refer the matter to the Small Claims Court."
Anyone have any experience of doing this, and what is the likelihood of a successful claim?
Who is the "respondant" in this case? Do I just enter the name of the company, or do I need the name of a specific person at the company?