Chorus NTL sucks

MifPT · 07-03-2010, 15:13

I'm a Chorus customer for a while now and it really sucks the way they treat customers.
When they did the installation I was really bad treated. They cut the antenna cable without asking, so I stop having TV on other room but the leaving room.
Broke my pictures I had over the fire place.
When I tried to complain, without earing my complain first, started to complain about me !!!

Now, they have changed the internet speed to 30MB. My contract was made to 12MB and I'm paying 42Euro. So I though they would change the speed to 30MB (or at least I would pay 32Euro for the 15MB).
NO WAY! I have to pay 42Euro AND get 12MB (theoretic speed) since ACTUALLY the speed is around 9MBPS.

So everyone I know if asked about Chorus NTL UPS it SUCKS !!
I was SmartIT client and at least I was better treated.

MifPT
(Chorus NTL client unfortunately)

dolliemix · 07-03-2010, 15:15

My NTL rates have just increased by 2 euro.

Also they stopped sending me out bills without telling me.

MifPT · 07-03-2010, 16:00

Yes. you need to send them an email telling that you want to receive the paper bill.
The phone only works on office days and hours.

MifPT

happydayz182 · 07-03-2010, 16:03

your speed shoul have been upgraded to 15mb...and thats 32 e a month have you rang up?

MifPT · 07-03-2010, 18:39

Yes I have rang them.
If I sign a contact to stick with them for 1 year (from now), immediately I will be upgraded to the 30MB.
If not it will be upgraded "eventually" in a couple of months...

MifPT

cgarvey · 08-03-2010, 12:47

Moved IoffL > Broadband

VanZan · 08-03-2010, 18:02

Quote:

Originally Posted by MifPT

I'm a Chorus customer for a while now and it really sucks the way they treat customers.
When they did the installation I was really bad treated. They cut the antenna cable without asking, so I stop having TV on other room but the leaving room.
Broke my pictures I had over the fire place.
When I tried to complain, without earing my complain first, started to complain about me !!!

Now, they have changed the internet speed to 30MB. My contract was made to 12MB and I'm paying 42Euro. So I though they would change the speed to 30MB (or at least I would pay 32Euro for the 15MB).
NO WAY! I have to pay 42Euro AND get 12MB (theoretic speed) since ACTUALLY the speed is around 9MBPS.

So everyone I know if asked about Chorus NTL UPS it SUCKS !!
I was SmartIT client and at least I was better treated.

MifPT
(Chorus NTL client unfortunately)

Why would they cut the antenna cable for your TV if they were installing broadband?

IrishTonyO · 08-03-2010, 18:06

Quote:

Originally Posted by MifPT

Yes I have rang them.
If I sign a contact to stick with them for 1 year (from now), immediately I will be upgraded to the 30MB.
If not it will be upgraded "eventually" in a couple of months...

MifPT

don't see anything wrong with that. if u wanted the upgrade early, if not you will get it with no new contract, when they upgrade your area.

MifPT · 08-03-2010, 21:00

Quote:

Originally Posted by IrishTonyO

don't see anything wrong with that. if u wanted the upgrade early, if not you will get it with no new contract, when they upgrade your area.

So, it's fine pay 42Euro for 10MBPs in the same company where others are paying 32Euro for 15MBPs for a vague period of time, until God knows when.

Ok. I see the logic ... NOT

MifPT

IrishTonyO · 08-03-2010, 21:03

why did you not get the previous upgrade? the 12Mb line was upgraded to 20Mb July or so 2008.

dunworth1 · 08-03-2010, 22:26

which package are you on

are you on the 20mb pack and are only receiving 10mb (could be due to contention)

the upgrades are supposed to be do this month.

MifPT · 08-03-2010, 22:35

I have UPC Broadband Ultra.
It is supposed to be 12MBPs, really get 9.9 in a good day, sometimes get nothing (also the TV goes blank).
But, what can we do? Things are as they are.

IrishTonyO · 08-03-2010, 22:39

I don't understand how you are on 12 Mb package, that was changed to 20 around end of summer 2008. Is there a reason you did not get upgraded to 20 Mb?

MifPT · 08-03-2010, 22:55

Don't know.

Also I didn't know the costumers needed to verify the speed AND check the ISP site to see if they had the proper speed AND also, request the upgrade.

Personally it doesn't make any sense.

If a company cares for his costumers, simply could send a letter/email offering a better service. This is what happened to me when I had Smart Telecom (and No, Smart Telecom doesn't cover my area with the same speed

)

MifPT

07-03-2010, 15:13	#1
MifPT Registered User Join Date: May 2009 Posts: 6 Adverts \| Friends	Chorus NTL sucks I'm a Chorus customer for a while now and it really sucks the way they treat customers. When they did the installation I was really bad treated. They cut the antenna cable without asking, so I stop having TV on other room but the leaving room. Broke my pictures I had over the fire place. When I tried to complain, without earing my complain first, started to complain about me !!! Now, they have changed the internet speed to 30MB. My contract was made to 12MB and I'm paying 42Euro. So I though they would change the speed to 30MB (or at least I would pay 32Euro for the 15MB). NO WAY! I have to pay 42Euro AND get 12MB (theoretic speed) since ACTUALLY the speed is around 9MBPS. So everyone I know if asked about Chorus NTL UPS it SUCKS !! I was SmartIT client and at least I was better treated. MifPT (Chorus NTL client unfortunately)

08-03-2010, 21:03	#10
IrishTonyO Registered User Join Date: Apr 2009 Location: Clondalkin, Dublin 22 Posts: 2,035 Adverts \| Friends	why did you not get the previous upgrade? the 12Mb line was upgraded to 20Mb July or so 2008. Last edited by IrishTonyO; 08-03-2010 at 21:07.

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07-03-2010, 15:15	#2
dolliemix Registered User Join Date: Aug 2008 Location: east of east Posts: 2,127 Adverts \| Friends	My NTL rates have just increased by 2 euro. Also they stopped sending me out bills without telling me.

07-03-2010, 16:00	#3
MifPT Registered User Join Date: May 2009 Posts: 6 Adverts \| Friends	Yes. you need to send them an email telling that you want to receive the paper bill. The phone only works on office days and hours. MifPT

07-03-2010, 16:03	#4
happydayz182 Registered User Join Date: Aug 2007 Posts: 289 Adverts \| Friends	your speed shoul have been upgraded to 15mb...and thats 32 e a month have you rang up?

07-03-2010, 18:39	#5
MifPT Registered User Join Date: May 2009 Posts: 6 Adverts \| Friends	Yes I have rang them. If I sign a contact to stick with them for 1 year (from now), immediately I will be upgraded to the 30MB. If not it will be upgraded "eventually" in a couple of months... MifPT

08-03-2010, 12:47	#6
cgarvey Registered User Join Date: Apr 2002 Location: Inagh, Co. Clare / Celbridge, Co. Kildare Posts: 3,448 Adverts \| Friends HMod: IrelandOffline	Moved IoffL > Broadband

08-03-2010, 22:26	#11
dunworth1 Registered User Join Date: Sep 2007 Location: Limerick city Posts: 1,194 Adverts \| Friends	which package are you on are you on the 20mb pack and are only receiving 10mb (could be due to contention) the upgrades are supposed to be do this month.

08-03-2010, 22:35	#12
MifPT Registered User Join Date: May 2009 Posts: 6 Adverts \| Friends	I have UPC Broadband Ultra. It is supposed to be 12MBPs, really get 9.9 in a good day, sometimes get nothing (also the TV goes blank). But, what can we do? Things are as they are.

08-03-2010, 22:39	#13
IrishTonyO Registered User Join Date: Apr 2009 Location: Clondalkin, Dublin 22 Posts: 2,035 Adverts \| Friends	I don't understand how you are on 12 Mb package, that was changed to 20 around end of summer 2008. Is there a reason you did not get upgraded to 20 Mb?

08-03-2010, 22:55	#14
MifPT Registered User Join Date: May 2009 Posts: 6 Adverts \| Friends	Don't know. Also I didn't know the costumers needed to verify the speed AND check the ISP site to see if they had the proper speed AND also, request the upgrade. Personally it doesn't make any sense. If a company cares for his costumers, simply could send a letter/email offering a better service. This is what happened to me when I had Smart Telecom (and No, Smart Telecom doesn't cover my area with the same speed ) MifPT