Originally Posted by CDfm
But in the Civil Service especially how do you measure performance.
A Senior Civil Servant has no measurement for their performance other than grade or the number of people or budget.
They dont deal with profit or cost cutting so how do you measure them.
When they make mistakes they do not suffer the downside.
Well there are statistical records kept generally of output e.g. you can find out the number of passports processed, the number of social welfare claims dealt with, the number of fraudsters detected, land register checks done, discrimination cases investigated, suppliers paid on time, audits successfully completed etc etc.
It is up to management at a more local level to determine if a member of staff is pulling their weight or not & whether they should be put forward for promotion, given an increment, given a warning about their performance in general.