cd wow and Call of duty modern warfare 2

TheBuzzsaw · 20-11-2009, 12:41

i bought call of duty modern warfare 2 on cd wow for Eur50 it arrived late and i was expected to pay Eur 16.75 as the game was delievered from switzerland??
has this ever happened any one??
i told the postman to return to sender!!
im not paying that money when i could get it in the shop for the same price, i only ordered online because i thought it would be sold out in the shops!

**Cabaal** · 20-11-2009, 13:37

Last time I ordered from cdwow it shipped from the UK, I didn't think anyone was using them anymore due to the massive issues they have.

**dudara** · 20-11-2009, 13:59

If it's coming from outside Ireland, then it's subject to VAT and duty. Best thing to do is to buy from retailers within the EU zone (but not on Jersey i.e. Play.com)

johnciall · 20-11-2009, 17:03

Quote:

Originally Posted by dudara

If it's coming from outside Ireland, then it's subject to VAT and duty. Best thing to do is to buy from retailers within the EU zone (but not on Jersey i.e. Play.com)

No if it's coming from outside the EU it's subject to VAT & Duty

**dudara** · 20-11-2009, 17:25

Mistype on my part - you are right - items outside the EU are subject to VAT and Duty

TheBuzzsaw · 20-11-2009, 18:57

ya i know about the vat but it never said that it was being delievered from outside the eu, the way it was written i thought it was coming from the uk, so thats why im pretty annoyed

**dudara** · 21-11-2009, 18:37

I've had a quick look on cdwow.co.uk and I couldn't see anything about shipping locations - I may have missed it though.

Get in touch with their customer service and make a complaint.

Hoku · 25-11-2009, 10:23

In the same boat here. I ordered 2 weeks ago and yesterday I get a letter saying that the package is held at the Customs & Excise office. Turns out CDWOW.ie ships from Hong Kong! At least, it did for Modern Warfare 2..
I wonder what Region Code will be on the box when it eventually arrives..

Anybody have any luck getting this extra payment refunded by CDWOW? Nowhere on their website does it even mention VAT or Import Duty to be paid on goods.
If I wanted to order something from Hong Kong, I would've gone to their Hong Kong website. But I ordered from the Irish one.

TheBuzzsaw · 25-11-2009, 15:04

hey hoku, i refused to pay for it at the door and asked to return to sender i then emailed cdwow and said i want a refund.
they told me that they wud ave paid the duty charge by way of a voucher however as i ave sent it back they will give me a full refund when they recieve the product back.
my game was sent from switzerland

monkeypants · 25-11-2009, 18:17

Quote:

Originally Posted by Hoku

Turns out CDWOW.ie ships from Hong Kong!

I ordered a bunch of CDs from them and they all came from Hong Kong. No duty though as the value was €8.99 for each item, or something similar.

Reg_hurley · 26-11-2009, 15:02

Quote:

Originally Posted by TheBuzzsaw

i bought call of duty modern warfare 2 on cd wow for Eur50 it arrived late and i was expected to pay Eur 16.75 as the game was delievered from switzerland??
has this ever happened any one??
i told the postman to return to sender!!
im not paying that money when i could get it in the shop for the same price, i only ordered online because i thought it would be sold out in the shops!

Looks like they will refund your customs charges in E vouchers

I got the following response from their customer service:

From: reply@cd-wow.com
To: ***********
Subject: CD WOW!
Date: Thu, 26 Nov 2009 14:49:50 +0000

Hello *****,

Thank you for contacting us.

I would like to inform you that all the goods are dispatched from our warehouse based in Hong Kong.

CDWOW offers a delivery service whereby all these costs have been paid in advance, however, if you you pay these charges then you can send a copy of your Customs Receipt to us so that we can reimburse you via an E-voucher?

I would also like to inform you that it is not necessary that each and every item is stuck in the customs, they are rare which are caught.

If there is anything else we can do for you please don't hesitate to get back to us.

Kind Regards,
**** | Customer Services Representative
CDWOW!

Hoku · 26-11-2009, 22:15

Just got a similar email.
Anyone know where these E-vouchers could be redeemed? Will it be like a "credit note" which can only be used at CDWOW?

partyatmygaff · 27-11-2009, 01:03

Yep thats usually how it works. They cant issue a voucher for another site surely.

grudgebringer · 30-11-2009, 11:03

SAme here with the customs letter, waiting on 2 packages from CDWOW, Revenue must be really clamping down on CDWOW imports as I never had trouble before. I guess it's more on the drive to keep spending inside the country, trouble is though I cannot get it touch with the Customs people to find out the status .... they requested invoice or evidence of the goods cost which I provided but they never responded to me so I have no idea where the items are .....

Hoku · 30-11-2009, 11:15

It took me a while to get through to them on the phones, but they do answer. Just keep trying the phone number that was on the letter you received.
I only received the game this morning, so it took a further week to get it from Customs to the final destination.

20-11-2009, 12:41	#1
TheBuzzsaw Registered User Join Date: Nov 2009 Posts: 3 Adverts \| Friends	cd wow and Call of duty modern warfare 2 i bought call of duty modern warfare 2 on cd wow for Eur50 it arrived late and i was expected to pay Eur 16.75 as the game was delievered from switzerland?? has this ever happened any one?? i told the postman to return to sender!! im not paying that money when i could get it in the shop for the same price, i only ordered online because i thought it would be sold out in the shops!

20-11-2009, 13:37	#2
Cabaal Moderator Join Date: Oct 2001 Location: Authoritarian Incorporated, PO BOX 123, Ireland Posts: 13,406 Adverts \| Friends Mod: Broadband, Gardening, Heroes, VoIP, Windows	Last time I ordered from cdwow it shipped from the UK, I didn't think anyone was using them anymore due to the massive issues they have. __________________ The Unknown Knight of the Award Winning Boards.ie Knights of Comeonbanus™ 2001-2009 "WebTV: bringing the Internet into the shallow end of the gene pool since 1995" - Martin Bishop My Photos On-Line on Pix.ie, Read my Blogs on Cabaal.org, Twitter & My Photoblog

20-11-2009, 13:59	#3
dudara Category Moderator Join Date: Sep 2003 Location: Dublin Posts: 10,438 Adverts \| Friends CMod: Consumer Issues, Personal Issues, Biz	If it's coming from outside Ireland, then it's subject to VAT and duty. Best thing to do is to buy from retailers within the EU zone (but not on Jersey i.e. Play.com) __________________ Support the Children's Medical Research Fund at Our Lady's Hospital for Sick Children My Flickr

20-11-2009, 17:25	#5
dudara Category Moderator Join Date: Sep 2003 Location: Dublin Posts: 10,438 Adverts \| Friends CMod: Consumer Issues, Personal Issues, Biz	Mistype on my part - you are right - items outside the EU are subject to VAT and Duty __________________ Support the Children's Medical Research Fund at Our Lady's Hospital for Sick Children My Flickr

21-11-2009, 18:37	#7
dudara Category Moderator Join Date: Sep 2003 Location: Dublin Posts: 10,438 Adverts \| Friends CMod: Consumer Issues, Personal Issues, Biz	I've had a quick look on cdwow.co.uk and I couldn't see anything about shipping locations - I may have missed it though. Get in touch with their customer service and make a complaint. __________________ Support the Children's Medical Research Fund at Our Lady's Hospital for Sick Children My Flickr

20-11-2009, 18:57	#6
TheBuzzsaw Registered User Join Date: Nov 2009 Posts: 3 Adverts \| Friends	ya i know about the vat but it never said that it was being delievered from outside the eu, the way it was written i thought it was coming from the uk, so thats why im pretty annoyed

25-11-2009, 10:23	#8
Hoku Registered User Join Date: Jun 2009 Location: Swords Posts: 117 Adverts \| Friends	In the same boat here. I ordered 2 weeks ago and yesterday I get a letter saying that the package is held at the Customs & Excise office. Turns out CDWOW.ie ships from Hong Kong! At least, it did for Modern Warfare 2.. I wonder what Region Code will be on the box when it eventually arrives.. Anybody have any luck getting this extra payment refunded by CDWOW? Nowhere on their website does it even mention VAT or Import Duty to be paid on goods. If I wanted to order something from Hong Kong, I would've gone to their Hong Kong website. But I ordered from the Irish one.

25-11-2009, 15:04	#9
TheBuzzsaw Registered User Join Date: Nov 2009 Posts: 3 Adverts \| Friends	hey hoku, i refused to pay for it at the door and asked to return to sender i then emailed cdwow and said i want a refund. they told me that they wud ave paid the duty charge by way of a voucher however as i ave sent it back they will give me a full refund when they recieve the product back. my game was sent from switzerland

26-11-2009, 22:15	#12
Hoku Registered User Join Date: Jun 2009 Location: Swords Posts: 117 Adverts \| Friends	Just got a similar email. Anyone know where these E-vouchers could be redeemed? Will it be like a "credit note" which can only be used at CDWOW?

27-11-2009, 01:03	#13
partyatmygaff Registered User Join Date: Jun 2008 Posts: 2,300 Adverts \| Friends	Yep thats usually how it works. They cant issue a voucher for another site surely. __________________ *Michael Jackson R.I.P. The Man The Myth The Legend* *King of Pop 1958 - The end of time*

30-11-2009, 11:03	#14
grudgebringer Registered User Join Date: Feb 2006 Location: Dublin Posts: 62 Adverts \| Friends	SAme here with the customs letter, waiting on 2 packages from CDWOW, Revenue must be really clamping down on CDWOW imports as I never had trouble before. I guess it's more on the drive to keep spending inside the country, trouble is though I cannot get it touch with the Customs people to find out the status .... they requested invoice or evidence of the goods cost which I provided but they never responded to me so I have no idea where the items are ..... __________________ Violence is the first refuge of the incompetent. Issac Asimov

30-11-2009, 11:15	#15
Hoku Registered User Join Date: Jun 2009 Location: Swords Posts: 117 Adverts \| Friends	It took me a while to get through to them on the phones, but they do answer. Just keep trying the phone number that was on the letter you received. I only received the game this morning, so it took a further week to get it from Customs to the final destination.

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