Re: UTV Contract

Luckycharms_74 · 05-11-2009, 19:30

Hi all

Looking for some advice on the following matter.
I'm with UTV internet (Phone & Broadband) for over Four years. I now want to cancel to change provider. I have emailed customer service stating this and thus have giving the 30 days notice required.
I have since gotten a reply saying that if I cancel I will be liable for "Early Termination Fees".
The only reason I can think of why they are saying I'm breaking contract Is a change in my broadband package at the start of this year.
I can't find anything in the T & C on the UTV Website.
Any help will be much appreciated.

**dudara** · 05-11-2009, 19:49

They may well be right. Often, a change to a package can be taken as a renewal of a contract, thus starting the whole contract term thing again.

Verbally moving to a new package can constitute acceptance of a contract, but they should have explained this to you.

Ring them up and why they consider you to be in contract. Look for detailed T&Cs.

Luckycharms_74 · 05-11-2009, 20:10

Quote:

Originally Posted by dudara

They may well be right. Often, a change to a package can be taken as a renewal of a contract, thus starting the whole contract term thing again.

Verbally moving to a new package can constitute acceptance of a contract, but they should have explained this to you.

Ring them up and why they consider you to be in contract. Look for detailed T&Cs.

Yeah you were right dudara.
The changing of a package is considered a new contract. They told me if I cancel I will have to pay phone line rental €25 for the next 4 months and pay a once off €29.99 exit fee to cancel broadband.
I will stay with them on the phone until Feb and cancel the broadband A.S.A.P.
There is always a catch which they do not fully explain.

**Cabaal** · 05-11-2009, 20:27

UTV are odd when it comes to canceling, doesn't matter if you've finished your contract they will still charge you a 30e fee when you cancel or migrate your service.

This is outlined on their website and T&C's, see my thread on the broadband forum about it
http://www.boards.ie/vbulletin/showt...p?t=2055730742

05-11-2009, 19:30	#1
Luckycharms_74 Registered User Join Date: Nov 2007 Posts: 199 Adverts \| Friends	Re: UTV Contract Hi all Looking for some advice on the following matter. I'm with UTV internet (Phone & Broadband) for over Four years. I now want to cancel to change provider. I have emailed customer service stating this and thus have giving the 30 days notice required. I have since gotten a reply saying that if I cancel I will be liable for "Early Termination Fees". The only reason I can think of why they are saying I'm breaking contract Is a change in my broadband package at the start of this year. I can't find anything in the T & C on the UTV Website. Any help will be much appreciated. __________________ "To know your faults and be able to change is the greatest virtue" - Confucius (Chinese Thinker) "If Everton were playing at the bottom of the garden, I'd pull the curtains" - Bill Shankly Poker's a day to learn and a lifetime to master" - Robert Williamson III Last edited by Luckycharms_74; 05-11-2009 at 19:33.

05-11-2009, 19:49	#2
dudara Category Moderator Join Date: Sep 2003 Location: Dublin Posts: 10,434 Adverts \| Friends CMod: Consumer Issues, Personal Issues, Biz	They may well be right. Often, a change to a package can be taken as a renewal of a contract, thus starting the whole contract term thing again. Verbally moving to a new package can constitute acceptance of a contract, but they should have explained this to you. Ring them up and why they consider you to be in contract. Look for detailed T&Cs. __________________ Support the Children's Medical Research Fund at Our Lady's Hospital for Sick Children My Flickr

05-11-2009, 20:27	#4
Cabaal Moderator Join Date: Oct 2001 Location: Authoritarian Incorporated, PO BOX 123, Ireland Posts: 13,405 Adverts \| Friends Mod: Broadband, Gardening, Heroes, VoIP, Windows	UTV are odd when it comes to canceling, doesn't matter if you've finished your contract they will still charge you a 30e fee when you cancel or migrate your service. This is outlined on their website and T&C's, see my thread on the broadband forum about it http://www.boards.ie/vbulletin/showt...p?t=2055730742 __________________ The Unknown Knight of the Award Winning Boards.ie Knights of Comeonbanus™ 2001-2009 "WebTV: bringing the Internet into the shallow end of the gene pool since 1995" - Martin Bishop My Photos On-Line on Pix.ie, Read my Blogs on Cabaal.org, Twitter & My Photoblog

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