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05-11-2009, 19:30
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#1 |
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Registered User
 
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Re: UTV Contract
Hi all
Looking for some advice on the following matter. I'm with UTV internet (Phone & Broadband) for over Four years. I now want to cancel to change provider. I have emailed customer service stating this and thus have giving the 30 days notice required. I have since gotten a reply saying that if I cancel I will be liable for "Early Termination Fees". The only reason I can think of why they are saying I'm breaking contract Is a change in my broadband package at the start of this year. I can't find anything in the T & C on the UTV Website. Any help will be much appreciated.
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"If, after the first twenty minutes, you don't know who the sucker at the table is, it's you." - Mike Caro "Poker is alot like sex, everyone thinks they are the best, but most don't have a clue what they are doing!" - Dutch Boyd "Some people believe football is a matter of life and death, I am very disappointed with that attitude. I can assure you it is much, much more important than that." - Bill Shankly Last edited by nslattery1974; 05-11-2009 at 19:33. |
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05-11-2009, 19:49
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#2 |
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Moderator
 
Join Date: Sep 2003
Location: Dublin
Posts: 9,826
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They may well be right. Often, a change to a package can be taken as a renewal of a contract, thus starting the whole contract term thing again.
Verbally moving to a new package can constitute acceptance of a contract, but they should have explained this to you. Ring them up and why they consider you to be in contract. Look for detailed T&Cs.
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05-11-2009, 20:10
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#3 | |
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Registered User
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Quote:
The changing of a package is considered a new contract. They told me if I cancel I will have to pay phone line rental €25 for the next 4 months and pay a once off €29.99 exit fee to cancel broadband. I will stay with them on the phone until Feb and cancel the broadband A.S.A.P. There is always a catch which they do not fully explain.
__________________
"If, after the first twenty minutes, you don't know who the sucker at the table is, it's you." - Mike Caro "Poker is alot like sex, everyone thinks they are the best, but most don't have a clue what they are doing!" - Dutch Boyd "Some people believe football is a matter of life and death, I am very disappointed with that attitude. I can assure you it is much, much more important than that." - Bill Shankly |
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05-11-2009, 20:27
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#4 |
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Moderator
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UTV are odd when it comes to canceling, doesn't matter if you've finished your contract they will still charge you a 30e fee when you cancel or migrate your service.
This is outlined on their website and T&C's, see my thread on the broadband forum about it http://www.boards.ie/vbulletin/showt...p?t=2055730742
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