missing channelson shy plus HD

angryaine · 07-10-2009, 11:50

skyplus was installed in the house i live in, it was an account held by another person. That person has since moved out, and took the sky plus account to a new address.

I got sky plus HD installed since in my own name.
there were a few teething problems with the card but all that was sorted. last night i was flicking and noticed that i was missing all the music channels from 350 up about 370-ish. (incl mtv)
but i remember that these channels were included in the skyplus package that i used to have access to.
theres a message on that screen that i can view them if i get the music package. but these werent part of a music package before - they were part of the basic package... how can they do this?
not a happy camper.

Danny_B · 07-10-2009, 12:32

Hi, All music channels are part of the Music pack..some of them are indeed broadcasting Free-To-Air. If you say that you have included this in your contract your best bet is to give Sky a call and enquire about it..and if it is a mistake on their behalf they will put it on for you straight away.

Regards

Danny

*crosstownk* · 07-10-2009, 21:32

They changed the package set up in 2005. I cancelled my Sky sub in 2005 due to moving house but when I subscribed again 3 months later I hadn't got the music channels anymore. There was another set of channels missing - I think it was the "lifestyle" pack.

AFAIK, the cost to upgrade to the music channels is only €2

gtg60 · 07-10-2009, 21:42

Quote:

Originally Posted by crosstownk

AFAIK, the cost to upgrade to the music channels is only €2

Per MONTH
.
.
.
.
.
FOREVER!!

Or £1 if you live in the UK!

No recession for Sky in Ireland!

07-10-2009, 11:50	#1
angryaine Registered User Join Date: Oct 2007 Posts: 44 Adverts \| Friends	missing channelson shy plus HD skyplus was installed in the house i live in, it was an account held by another person. That person has since moved out, and took the sky plus account to a new address. I got sky plus HD installed since in my own name. there were a few teething problems with the card but all that was sorted. last night i was flicking and noticed that i was missing all the music channels from 350 up about 370-ish. (incl mtv) but i remember that these channels were included in the skyplus package that i used to have access to. theres a message on that screen that i can view them if i get the music package. but these werent part of a music package before - they were part of the basic package... how can they do this? not a happy camper.

07-10-2009, 21:32	#3
crosstownk Créative Technologie Join Date: Feb 2006 Location: Terenure Posts: 7,225 Adverts \| Friends	They changed the package set up in 2005. I cancelled my Sky sub in 2005 due to moving house but when I subscribed again 3 months later I hadn't got the music channels anymore. There was another set of channels missing - I think it was the "lifestyle" pack. AFAIK, the cost to upgrade to the music channels is only €2 __________________ Need a reliable Telephone System?

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07-10-2009, 12:32	#2
Danny_B Registered User Join Date: Aug 2008 Location: Westmeath Posts: 558 Adverts \| Friends	Hi, All music channels are part of the Music pack..some of them are indeed broadcasting Free-To-Air. If you say that you have included this in your contract your best bet is to give Sky a call and enquire about it..and if it is a mistake on their behalf they will put it on for you straight away. Regards Danny