postman broke my item? will paypal refund me ?

super_metroid · 21-09-2009, 19:22

i ordered a replacement keyboard for my laptop on ebay. paid with paypal

the idiot postman squeezed into a postbox that was too small and bent it and broke it

what do i do?

akamossie · 21-09-2009, 19:28

paypal have nothing to do with your item, you need to contact the website that bought it off and claim that you received it broken.

**jor el** · 21-09-2009, 19:37

It could have broken at any point along the way, not just going through the letter box. If that was the case, then the seller inadequately packed it, and you need to claim from them. No need to involve Paypal unless the seller ignores you.

Note, Paypal will expect you to pay for return postage, by registered post, or else they will not do anything for you, and won't require the seller to do anything either.

nava · 21-09-2009, 20:22

Never done but can you not claim also from Anpost?

Stekelly · 21-09-2009, 20:47

Quote:

Originally Posted by nava

Never done but can you not claim also from Anpost?

I'd assume you'd need actual proof they broke it though would you not?

super_metroid · 21-09-2009, 21:33

the keyboard will not physically fit into the postbox

the postman had to beat it into it and snap it, to get it to fit

MunsterCycling · 21-09-2009, 21:40

Good luck getting anything other than ignored from An Post

**jor el** · 21-09-2009, 23:37

Quote:

Originally Posted by super_metroid

the keyboard will not physically fit into the postbox

the postman had to beat it into it and snap it, to get it to fit

You don't know that it wasn't broken before it arrived at your house though, and an already broken keyboard would have fit through if the envelope folded over. Either way, it shows that it wasn't properly packed, as it should have been able to be broken in the first place.

The recipient can't make any claim against An Post, only the sender can initiate a claim, as they were the ones that paid for it, and they can only claim if it was sent registered and insured.

super_metroid · 22-09-2009, 08:19

surely anpost are a company of great decency and integrity and will took everything possible to help

the_syco · 22-09-2009, 11:16

Quote:

Originally Posted by super_metroid

surely anpost are a company of great decency and integrity and will took everything possible to help

Sarcasm detector just exploded!!!

=-=

OP, get onto the sender, and say that you recieved it broken. They'll then send out another one, and you can send your broken one back.

Paulw · 22-09-2009, 11:29

Quote:

Originally Posted by nava

Never done but can you not claim also from Anpost?

Only the sender can make any sort of claim, since the sender paid the postage.

Get back on to the shop/person you bought the item from, and state that it was broken when you received it.

21-09-2009, 19:22	#1
super_metroid Registered User Join Date: Jul 2009 Posts: 165 Adverts \| Friends	postman broke my item? will paypal refund me ? i ordered a replacement keyboard for my laptop on ebay. paid with paypal the idiot postman squeezed into a postbox that was too small and bent it and broke it what do i do?

21-09-2009, 19:37	#3
jor el Simpleton Join Date: Jul 2002 Location: 123 Fake Street Posts: 10,178 Adverts \| Friends CMod: Broadband, Online Buying & Auctions, Biz	It could have broken at any point along the way, not just going through the letter box. If that was the case, then the seller inadequately packed it, and you need to claim from them. No need to involve Paypal unless the seller ignores you. Note, Paypal will expect you to pay for return postage, by registered post, or else they will not do anything for you, and won't require the seller to do anything either. __________________ Broadband FAQ Midband FAQ MOS6510 0.985MHz CPU, 64kB RAM, MOS6567 16-colour 320x200 pixels, 512B colour RAM, MOS6581 3 channel sound

21-09-2009, 20:22	#4
nava Registered User Join Date: May 2003 Location: Dublin Posts: 1,464 Adverts \| Friends	Never done but can you not claim also from Anpost? __________________ ---------------------------------------- WIN eBay auctions in the last second.

21-09-2009, 21:40	#7
MunsterCycling Registered User Join Date: Jan 2006 Location: Munster Posts: 3,879 Adverts \| Friends	Good luck getting anything other than ignored from An Post __________________ Once more tested, once more we pass. Come On Munster!!! Irish by birth, Munster by the grace of God! Munster, European Rugby Cup Champions 2006 & 2008 & No. 1 in Europe for the past 5 years. Celtic League Champions 2003 & 2009

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21-09-2009, 19:28	#2
akamossie Registered User Join Date: Oct 2008 Posts: 11 Adverts \| Friends	paypal have nothing to do with your item, you need to contact the website that bought it off and claim that you received it broken.

21-09-2009, 21:33	#6
super_metroid Registered User Join Date: Jul 2009 Posts: 165 Adverts \| Friends	the keyboard will not physically fit into the postbox the postman had to beat it into it and snap it, to get it to fit

22-09-2009, 08:19	#9
super_metroid Registered User Join Date: Jul 2009 Posts: 165 Adverts \| Friends	surely anpost are a company of great decency and integrity and will took everything possible to help