lol, I'm not exactly the best person to ask about UPC, I'm a well known
I'm happy enough with the broadband though for the most part. speed wise it's been fluctuating up and down for a while, but i'm pretty sure it's because of the high uptake in my area as they've not been offering broadband here for long so it goes through phases of them connecting more and more people up which slows it down over the course of a few weeks and then they get complaints of a loss of speed and do upgrades on the back end and it speeds up again. at least that's what it seems like.
i get good pings though so online gaming is better than when I was with BT and I've had 3 losses of service since I signed up on November last year, which is more than I had with BT in 5 years, so that's not great either. but speed and cap wise, (even with all their faults) they can't be beaten.
I wouldn't have my phone with them again though if I had the choice. I'd rather go with blueface as I make quite a few international calls and they would have been much better value.
I really don't know why UPC don't offer UK/EU calls packages given their european infrastructure, it seems like a waste of potential revenue when their phone service is already IP based and they have strong ties with UPC in the UK and NL, I would have expected that it would cost them comparitively little compared to regular phone providers to offer the service.
that's a nice phone you have anyway, afaik you just need to make sure it will work with a digital line. there should be something in the manual about it.