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29-12-2009, 23:50   #31
MarkK
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Quote:
Originally Posted by sky in cork View Post
... its a irish numbers so dont worry not been charged UK rates...
0818...
Thanks but 0818 costs more than a call to British landline for many of us, that's what we are complaining about.

Do you have 02 numbers for these?

Last edited by MarkK; 29-12-2009 at 23:53.
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30-12-2009, 00:05   #32
sky in cork
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Originally Posted by MarkK View Post
Thanks but 0818 costs more than a call to British landline for many of us, that's what we are complaining about.

Do you have 02 numbers for these?
If your asking for 021 numbers then im afraid not mark unfortuntly most companys in ireland use these 0818 numbers now. as i see from the thread above there was a 021 number posted this is not Sky number were ever you got from i can gurantee that.
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30-12-2009, 00:08   #33
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Originally Posted by JDxtra View Post
So you were charged over €1.60/min? I seriously doubt that.
Incorrect. I was charged €12 after numerous calls to sky having been repeatedly disconnected.

Last edited by Rockin; 30-12-2009 at 00:10.
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30-12-2009, 00:40   #34
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Originally Posted by sky in cork View Post
most companys in ireland use these 0818 numbers now.
"Most" that's rubbish, it's far from most companies using them, and even fewer who only allow you to call them on 0818.
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12-04-2010, 13:05   #35
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local number for sky

+353214868686
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27-04-2010, 15:07   #36
enfant terrible
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Would it be cheaper to ring the 0800(0800 046 6432) number off saynoto0870 from Ireland rather than the 0818 number?

You would dial 0044 800 046 6432 I think.
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29-07-2010, 12:58   #37
manana
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Sky Customer Service

Trying to find their email address isn't easy either

having tried to find it turns out it's a registration process. I was only contacting them on behalf of an elderly neighbour. i gave up and wrote to them.

Someone tell George Hook!!!
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29-07-2010, 13:06   #38
manana
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Sky Customer Service

does Sky have an email address without going through laborious registration?

i need to contact them on behalf of an elderly neighbour
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29-07-2010, 19:17   #39
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Email them at mysky@bskyb.com. They will answer within 2 days.
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29-07-2010, 20:23   #40
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Sky having a freephone or a local number????? Oh i must chuckle!

Of course they will have a premium rate number and of course they'll disconnect you so you ring back and they rake in more money of us Irish!

The sooner the Irish Government step in and get to grips with Sky the better. Sky dont pay any Irish VAT, they are really taking us up the backside.

Is there anyone we can complain to, to stop all of this daylight robbery?

If only the Irish general public started to make a stand.
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29-07-2010, 22:07   #41
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Originally Posted by snaps View Post
Sky having a freephone or a local number????? Oh i must chuckle!

Of course they will have a premium rate number and of course they'll disconnect you so you ring back and they rake in more money of us Irish!

The sooner the Irish Government step in and get to grips with Sky the better. Sky dont pay any Irish VAT, they are really taking us up the backside.

Is there anyone we can complain to, to stop all of this daylight robbery?

If only the Irish general public started to make a stand.
I agree that the contact number should be local rate or just a standard geographic number. 0818 is not premium rate though only national rate (approx 10c a minute).
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29-07-2010, 22:10   #42
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Originally Posted by greendom View Post
I agree that the contact number should be local rate or just a standard geographic number. 0818 is not premium rate though only national rate (approx 10c a minute).
10c/min is a premium rate number in this day in age!!

I think its more than that, as a phonecall to those other thieves Ryan air cost me 13€ once!
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29-07-2010, 22:44   #43
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10c/min is a premium rate number in this day in age!!

I think its more than that, as a phonecall to those other thieves Ryan air cost me 13€ once!
Good point as when national rate was introduced there was no such thing as all inclusive call packages. The Irish regulator really needs to introduce a number range like the 03 one in the UK which is non-geographic but price wise it's identical to geographic and so pay nothing when you are on an inclusive package. Not that the likes of Sky or Ryan-Air will ever use them
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29-07-2010, 22:48   #44
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Originally Posted by greendom View Post
Good point as when national rate was introduced there was no such thing as all inclusive call packages. The Irish regulator really needs to introduce a number range like the 03 one in the UK which is non-geographic but price wise it's identical to geographic and so pay nothing when you are on an inclusive package. Not that the likes of Sky or Ryan-Air will ever use them
Another funny word in Ireland "Regulator"
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05-08-2010, 11:57   #45
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Unbelievable

So I get the 'Sky' magazine and on the back of the cover page is an offer of Sky Sports for €8 per month.

Hmmm, says I, I was going to revert to SSports for the prem season anyway, switching between movies and sports in the off season as I do.
This way, I pay €8 more and keep movies (and herself happy).
So I ring the number quite deliberately printed on the offer, its UK and some foreign girl who can barely speak engrish tells me she cannot find any details of this offer. I explain its an offer to Sky Ireland customers only, and she still doesn't find it and offers me a different more expensive deal, which I refuse.
Her computer crashes (yeah) and I am still waiting on the promised call back.

So I remember this girl called to the door from Sky and left an Irish number: 0818719819. Yeah its Cork, buts its 'Hardware Dept' and they give me 0818719858 and its, you guessed it, UK, and, you guessed it again, they cannot find the offer.

Here's a direct quote from me to this nice Scottish Lass:
'So what do you think I should do, scan in the offer, email it to your customer service so Sky can understand what Sky have offered to its customers?'
'Yes, that would probably help'

Sky TV, whom I have a long and varied relationship with (which is a whole other rant) are a complete and utter farce.
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