Originally Posted by Oracle
Any extra free call credit that Tesco Mobile apply expires after 30 days, any top-ups you pay for do not expire.
This is clearly stated in their terms and conditions: http://www.tescomobile.ie/terms/tcs_free_credit.aspx
under point 7, and the expiry date is clearly shown in your account online. Plus all free extra credit is used before paid credit so overall it's fair. As far as I remember, they send a text message about this as well.
Well no I'm just stating the facts - which I discovered by chance and which most people are probably unaware of.
Tesco's unique policy (of deleting people's credit) is certainly not
clearly stated at all. It's a a fairly nasty thing to delete someone's credit without their knowledge. Tesco's policy should be clear in big print on their advertising and the front of literature before you buy. It's not. Instead it's buried in the very small print of T&C's enclosed with the product.
My friends have discovered by chance several lots of credit which were removed from their phones by Tesco in most cases without any notice, text message or otherwise.
And by the way all
credit (including top-ups
) can be deleted by Tesco. Their own staff are confused as to when paid credit is removed but confirm that they do in fact remove it.
Maybe Tesco will change this policy but until then - steer clear!