What is going on with Envirophone.com

Head · 11-04-2008, 18:34

Has anyone any idea whats going on with them? As in, have they gone bust? I lodged a cheque from them today but it appears to have bounced. I have also been expecting another cheque from them for weeks for phones I sent in but I havent received it yet.

I can not log in to the website (doesnt recognise my Email address or uersname) either and the Irish branch of the website doesnt seem to exist any more...

I presume many people have used the service so maybe others are in a similar situation...

Ronan

professore · 21-05-2008, 19:13

Yes I have a phone traded in with them and didn't hear anything for ages .... hope it's OK

craichoe · 22-05-2008, 14:50

I only get a holding page:

Thank you for visiting nl.envirofone.com

Unfortunately this site is unavailable. We are currently introducing some great new functions to improve this site.
If you have any queries regarding your account please email enquiries@envirofone.com.

Head · 23-05-2008, 11:57

It appears that all is well with the service itself but the websites seem to be a bit hit and miss. I did eventually work out for me. What happened with the cheque was that I lodged it with a number of other cheques and they all went through except that one. I then had a missed call from the bank and assumed it had bounced. What actually happened was that it had to be sent to my account holding branch because it was a cheque from a UK bank. So as far as I am aware all is well and things are running smoothly in terms of them still being in business.

HTH.

Ronan

**tbh** · 23-05-2008, 13:59

hey kudos for coming back to set the record straight.

Head · 23-05-2008, 16:42

Thanks tbh. I feel it's important to follow up on things and not leave people hanging. It enhances the overall buzz of the boards and helps people gain an element of trust in the system...

Ro

try · 26-10-2009, 20:52

These guys are very hard to deal with. Over the Summer I traded a N95. Sent it wuth free post on 15th July. Two weeks later nothing so I rang them. Told me that it musrt be lost and I had no recourse as it was not registered. Reported to Vodafone lost.Four weeks later got an email that phone was received. Few days later phone failed testing cos one clip missing off back cover. Offer reduced by €30. I offered to send them replacement back cover for full price. No way. Promised return of phone within 14 days. Received it after five weeks. Changed the cover and sent vback with registered post to Macclesfield. I had the signature of receipt. They kept telling me that phone must actually be in Slough. Three weeks later acknowledged receipt of phone. Waited for 10 days for cheque to issue. Now have to wait six weeks for cheque to clear.

In the middle of it all because I was being fobbed off about post from IE taking so long, I sent in another one on 20th September from NI with first class recorded. I have the signature, IMEI, tracking number, etc and they still haven't acknowledged receipt.

You get some really stupid cs people answeing the phone.

My experience is that Unless you're a sucker for punishment you should AVOID these guys.

cmpunk · 26-10-2009, 20:57

I sold them a nokia 6680 there in the summer and I got my monay In About 4 weaks after I sent them my phone so i think I got looky

try · 25-11-2009, 17:12

Do NOT send any valuable phones to these guys.

The phone from the 20th September was eventually received. It was unlocked but they said it was delayed in testing because it was locked. They eventually offered 30% less. I asked for a return. I am now waiting six weeks for it to be returned. They WONT reply to emails and WONT return calls.

plu · 26-11-2009, 20:49

On 17th October 2009 I traded a phone with envirofone.ie. I sent it with recorded delivery on the 19th and it was signed for by them on the 23rd. I recorded the IMEI number. I have written on 9 occasions with the track & trace and IMEI numbers enquiring when I would get paid. I was getting no replies. I phoned today and was told I would not be paid for the phone as they deny ever receiving it. It is likely they have assigned it to and paid another account in error

How can I take this further and compel them to pay. My phoning and emailing is a complete waste of time.

Envirofone is a UK based concern. The packet was sent to the UK address. The post office have the signature of receipt.

Possible things I could do to get a remedy?

The value of trade in is €260. I'm looking for some recourse similar to the small claims court here with the minimum cost

lizt · 27-11-2009, 02:45

http://www.boards.ie/vbulletin/showt...p?t=2055273570

envirofone · 27-11-2009, 09:13

Quote:

Originally Posted by plu

On 17th October 2009 I traded a phone with envirofone.ie. I sent it with recorded delivery on the 19th and it was signed for by them on the 23rd. I recorded the IMEI number. I have written on 9 occasions with the track & trace and IMEI numbers enquiring when I would get paid. I was getting no replies. I phoned today and was told I would not be paid for the phone as they deny ever receiving it. It is likely they have assigned it to and paid another account in error

How can I take this further and compel them to pay. My phoning and emailing is a complete waste of time.

Envirofone is a UK based concern. The packet was sent to the UK address. The post office have the signature of receipt.

Possible things I could do to get a remedy?

The value of trade in is €260. I'm looking for some recourse similar to the small claims court here with the minimum cost

Hi,

I'm sorry to hear that you have experienced difficulties using envirofone.

However, if we have signed for your phone I'm sure I can help solve the problem. As you have the IMEI number, that's ideal for me to track it. If you coud suplly that to me I'll look into it further for you.

Kind regards

Keith Dixon
The envirofone team

nazoil · 27-11-2009, 09:14

Quote:

Originally Posted by lizt

http://www.boards.ie/vbulletin/showt...p?t=2055273570

The link just demonstrates the poor customer service experiences of the posters. The OP in this instance has posted in Consumer Issues and wants to know what remedies may be available to him dealing with a UK company who refuse to cough up. The amount is relatively small so the cost of the remedy would need to be commensurate.

nogoodnamesleft · 27-11-2009, 16:26

Quote:

Originally Posted by envirofone

Hi,

I'm sorry to hear that you have experienced difficulties using envirofone.

However, if we have signed for your phone I'm sure I can help solve the problem. As you have the IMEI number, that's ideal for me to track it. If you coud suplly that to me I'll look into it further for you.

Kind regards

Keith Dixon
The envirofone team

Sorry to hijack the thread but im always curious about the concept of these companies. Envirofone gives you cash for the phone but what do envirofone do with the mobile once they receive it? Recycle it just for the plastics?

What happens to the working phones are they just recycled regardless? It seems doubtful as you dont seem to request people to send you the chargers?

nogoodnamesleft · 27-11-2009, 19:07

I posted on another thread regards Envirophone. I work as an engineer in telecoms and I would be curious to know what "testing" that these companies carry out on the mobiles that are sent to them?

Are the working phones reused and sent on to developing countries?
If they are infact reused in developing countries, Africa much have a secret stockpile of mobie phone chargers considering that you are not requested to send your charger with the phone.

In addition to this GSM is not widely rolled out across certain sub - Saharan africa countries. see the GSM World maps for 2009

http://www.gsmworld.com/roaming/GSM_...oster2009A.pdf

What happens to the damaged or non functional phones? Are they recycled for just the plastic?

Or is this a coy attempt of getting the raw material destined for "urban mining" ?

oh in case your wondering what the concept behind urban mining is see here:

http://www.theinquirer.net/inquirer/...ell-phone-gold

11-04-2008, 18:34	#1
Head Registered User Join Date: Dec 2004 Location: Ratoath, Co. Meath Posts: 541 Adverts \| Friends	What is going on with Envirophone.com Has anyone any idea whats going on with them? As in, have they gone bust? I lodged a cheque from them today but it appears to have bounced. I have also been expecting another cheque from them for weeks for phones I sent in but I havent received it yet. I can not log in to the website (doesnt recognise my Email address or uersname) either and the Irish branch of the website doesnt seem to exist any more... I presume many people have used the service so maybe others are in a similar situation... Ronan

23-05-2008, 11:57	#4
Head Registered User Join Date: Dec 2004 Location: Ratoath, Co. Meath Posts: 541 Adverts \| Friends	Update It appears that all is well with the service itself but the websites seem to be a bit hit and miss. I did eventually work out for me. What happened with the cheque was that I lodged it with a number of other cheques and they all went through except that one. I then had a missed call from the bank and assumed it had bounced. What actually happened was that it had to be sent to my account holding branch because it was a cheque from a UK bank. So as far as I am aware all is well and things are running smoothly in terms of them still being in business. HTH. Ronan

23-05-2008, 13:59	#5
tbh Category Moderator Join Date: Aug 2003 Location: 10, Ireland Road, Ireland Posts: 8,714 Adverts \| Friends CMod: Health Science Mods, Long Term Illness, Radio, The Thunderdome, Science	hey kudos for coming back to set the record straight. __________________ Et si omnes ego non UPC Junk Mail Protest

26-11-2009, 20:49	#10
plu Registered User Join Date: Nov 2009 Posts: 3 Adverts \| Friends	Envirofone refuse to pay for a phone On 17th October 2009 I traded a phone with envirofone.ie. I sent it with recorded delivery on the 19th and it was signed for by them on the 23rd. I recorded the IMEI number. I have written on 9 occasions with the track & trace and IMEI numbers enquiring when I would get paid. I was getting no replies. I phoned today and was told I would not be paid for the phone as they deny ever receiving it. It is likely they have assigned it to and paid another account in error How can I take this further and compel them to pay. My phoning and emailing is a complete waste of time. Envirofone is a UK based concern. The packet was sent to the UK address. The post office have the signature of receipt. Possible things I could do to get a remedy? The value of trade in is €260. I'm looking for some recourse similar to the small claims court here with the minimum cost

27-11-2009, 19:07	#15
nogoodnamesleft Registered User Join Date: Aug 2006 Location: South West.... Posts: 337 Adverts \| Friends	I posted on another thread regards Envirophone. I work as an engineer in telecoms and I would be curious to know what "testing" that these companies carry out on the mobiles that are sent to them? Are the working phones reused and sent on to developing countries? If they are infact reused in developing countries, Africa much have a secret stockpile of mobie phone chargers considering that you are not requested to send your charger with the phone. In addition to this GSM is not widely rolled out across certain sub - Saharan africa countries. see the GSM World maps for 2009 http://www.gsmworld.com/roaming/GSM_...oster2009A.pdf What happens to the damaged or non functional phones? Are they recycled for just the plastic? Or is this a coy attempt of getting the raw material destined for "urban mining" ? oh in case your wondering what the concept behind urban mining is see here: http://www.theinquirer.net/inquirer/...ell-phone-gold Last edited by nogoodnamesleft; 27-11-2009 at 19:14.

21-05-2008, 19:13	#2
professore Registered User Join Date: Sep 2006 Posts: 608 Adverts \| Friends	Yes I have a phone traded in with them and didn't hear anything for ages .... hope it's OK

22-05-2008, 14:50	#3
craichoe Registered User Join Date: Jun 2006 Posts: 2,697 Adverts \| Friends	I only get a holding page: Thank you for visiting nl.envirofone.com Unfortunately this site is unavailable. We are currently introducing some great new functions to improve this site. If you have any queries regarding your account please email enquiries@envirofone.com.

23-05-2008, 16:42	#6
Head Registered User Join Date: Dec 2004 Location: Ratoath, Co. Meath Posts: 541 Adverts \| Friends	Thanks tbh. I feel it's important to follow up on things and not leave people hanging. It enhances the overall buzz of the boards and helps people gain an element of trust in the system... Ro

26-10-2009, 20:52	#7
try Registered User Join Date: Jul 2009 Posts: 18 Adverts \| Friends	These guys are very hard to deal with. Over the Summer I traded a N95. Sent it wuth free post on 15th July. Two weeks later nothing so I rang them. Told me that it musrt be lost and I had no recourse as it was not registered. Reported to Vodafone lost.Four weeks later got an email that phone was received. Few days later phone failed testing cos one clip missing off back cover. Offer reduced by €30. I offered to send them replacement back cover for full price. No way. Promised return of phone within 14 days. Received it after five weeks. Changed the cover and sent vback with registered post to Macclesfield. I had the signature of receipt. They kept telling me that phone must actually be in Slough. Three weeks later acknowledged receipt of phone. Waited for 10 days for cheque to issue. Now have to wait six weeks for cheque to clear. In the middle of it all because I was being fobbed off about post from IE taking so long, I sent in another one on 20th September from NI with first class recorded. I have the signature, IMEI, tracking number, etc and they still haven't acknowledged receipt. You get some really stupid cs people answeing the phone. My experience is that Unless you're a sucker for punishment you should AVOID these guys.

26-10-2009, 20:57	#8
cmpunk Banned Join Date: Oct 2009 Posts: 270 Adverts \| Friends	I sold them a nokia 6680 there in the summer and I got my monay In About 4 weaks after I sent them my phone so i think I got looky

25-11-2009, 17:12	#9
try Registered User Join Date: Jul 2009 Posts: 18 Adverts \| Friends	Do NOT send any valuable phones to these guys. The phone from the 20th September was eventually received. It was unlocked but they said it was delayed in testing because it was locked. They eventually offered 30% less. I asked for a return. I am now waiting six weeks for it to be returned. They WONT reply to emails and WONT return calls.

27-11-2009, 02:45	#11
lizt Registered User Join Date: Jun 2008 Location: Offaly Posts: 448 Adverts \| Friends	http://www.boards.ie/vbulletin/showt...p?t=2055273570

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