Disgraceful treatment by a dealer tonight...

Macspower · 20-01-2008, 04:09

I'm just in from a live game and I have to say that the behaviour and manner of a dealer in a card club tonight was nothing short of disgraceful..... totally unacceptable IMO....

I'll give you details and let me know what you think....

Tonite a boardsie contacted me and asked would I go and play live... I hadn't planned but decided to go... when I got there I met another regular player (not sure if he is a boardsie) but dublin players would know the guy... He is a nice guy and he was sitting to my left in seat 9 beside the dealer and had also been asked along by the boardsie I mention... It was his first Night in the club and I had been there only a few times before...

This is really not important but I mention it anyway..... maybe I'm wrong about this but the dealer in question seemed completely uninterested in the game and the action seemed hard to follow and you would have to constantly ask him "is that a raise" .. Also his eye contact with the action seemed lacking as it was hard to tell where the action was at sometimes.... but maybe he is always like this and I cant really blame him as he hadn't done anything wrong but he had given wrong change once and gave my change to the wrong player once as well.... I just though he might be new but the more I think of it I think it was real lack of interest..

the night was going well with a nice friendly game when the following happened....... there is a raise somewhere to 30 preflop and it comes to me and I fold... the player beside me (guy in question) looks at his cards and the dealer looks to his left at seat one and seat one folds and does seat 2 and seat 3 calls 30.... this all happened in a second... player in seat 9 anounces that he hasn't acted yet and seat 2 folds as well out fo turn... the dealer says to the player in seat 9 "30 to you" as the player reaches for his chips the player that had called out of turn says something to him... I think it was "will you watch the action"... "hurry up" the player in seat 9 says back to the other player "give me a chance..."

It's at this stage I can't believe what happened!!!

The dealer turns to the guy in seat 9 and says very nastily "dont speak back to a player on my table ...30 to you... and puts his finger up to the player" the player says "dont speak to me like that and the dealer gets totaly out of order with the player and tells him it's his table and he'll say what he likes!... the player protests and is shushed by the dealer who continually shouts him down and repeats 30 to you..... dont say anythign more... dont say any more... in a very arrogant way

I thought this was wrong and I interupted and said dealer your wrong to speak to anyone like this.. and then he turns on me... he tells me it's none of my business and to stay out of it.... he put his hand up to me anytime I wanted to speak and kept hushing me telling me it had nothing to do with me... I pointed that once I had paid rake at the table it was my concern and I didn't like how he was speaking to the player..... the dealer only got more arogant and I asked who was in charge and could I see him... he smarmily said "I believe that is me" and he proceeds to deal the next hand.....

I said to the guy beside me in seat 9 that is disgraceful... the dealer turns to me again and said.... not another word out of you.... do you hear me!! I replied "I'm entitled to talk ... what are you going to do if I do say something.... he dealt on for a sec..... the player in seat 9 asked me who can he complain to .... and I said "it's a small town club.... hard to do anything." the dealer again stopped dealing and turned to me and said what was your last comment? " I want you to repeat that last comment NOW! I gladly repeated it fpor everyone to hear and he again warns me not another word!!!

I again discuss the matter with the other player and the dealer changes tables.... the guy in seat 9 was a nice guy and was totally flaberghasted at the dealers arrogance and really couldn't play after that.... I opted to leave and cash out...

I would be interested before I name the club in question to hear from the other boardsie that was at the table and see is my assessment of the situation correct and are my facts correct..... as also you opinion please...

I felt bad for the guy on his first (and last I'm sure) visit to the club and it certainly doesn't entice me to go back or recommend the place TBH..

what would you do from here?

complain to the management? i dont even know who they are?

Helper_Monkey · 20-01-2008, 04:41

I wasnt at this game but I just want to say that, as a part time Holdem dealer myself, there have been times when I've been shocked by the rudeness of some dealers towards, what are essentially, the casino's (the dealer's employers) customers. It seems to be the only job in which an employee can get away with baltant arrogance to a customer and face little or no consequences.
There was one particular case where I asked a dealer to hurry the game up because (similar to this situation) the dealer seemed uninterested and had missed a number of clear checks by players over the space of maybe an hour of play. We would sit and wait until someone would have to explain to the dealer that a player had acted and play was waiting on him to continue.
Upon bringing this to the dealers attention for the Nth time he suddenly exploded at me, similarily explaining that it was his table and who was I, a lowly rake paying customer, to tell him what to do. What was most shocking was that the cardroom manager was sitting not 5 yards away in full ear shot of the situation and sat with a 'customer care' smile slapped across his face. If it wasnt for another player at the table reiterating my position, and defending my comment, I would have been left feeling extremely embarrased, not to mention upset by the dealers attack.
I didn't approach the manager as I should have, possibly out of some misplaced solidarity with the dealer. Why is it that there is the psychological arena there for such fearless disregard for the customer? This seems to be unique amoung poker dealers in irish casinos. Is it our, the customers', fault?

**5starpool** · 20-01-2008, 04:54

In any of the places I have played I have never come across behavious like this, although there have been certain times when I felt dealers didn't conduct themselves as well as they could. It can be a thankless job being a dealer, but the vast majority conduct themselves excellently, and may be let down by a minorit it seems. I'd be shocked if this was one of the 4 established casinos in town, but at the same time, i've been shocked before I guess. The fact that Macs doesn't know the management which I'd imagine he does at the main 4, leans me towards guessing that it wasn't but if it was I'm sure some of the reps from them that post here will listen and act upon it.

**Scien** · 20-01-2008, 05:21

Pretty easy to condemn the place if this is the truth, but i bet the dealer has a differnet story and i dont think its fair to name the place when they dont have a chance to tell their side of the story.

jackyback · 20-01-2008, 05:26

disgraceful treatment Macs, TBH if it was me i would have to be tied down. Name and shame!!! someone on here may know the mgt so you can inform them of this dealers attitude.

JP Poker · 20-01-2008, 05:30

I can't believe a dealer was allowed to speak to players like. If i saw a dealer give a player the finger i would find it very hard not to sack him/her.

Helper_Monkey · 20-01-2008, 05:43

Can't speak for MACSPOWER but in my case it was one of the 'big 4'

Helper_Monkey · 20-01-2008, 05:46

Quote:

Originally Posted by The Scientist

Pretty easy to condemn the place if this is the truth, but i bet the dealer has a differnet story and i dont think its fair to name the place when they dont have a chance to tell their side of the story.

I believe you are respoding to macspower's comment, however, the dealer's ''side of the story'' is irrelevent, and YES it is perfectly fair to condem an establishment if their staff are treating the customers this way.

**Scien** · 20-01-2008, 06:14

Quote:

Originally Posted by Helper_Monkey

the dealer's ''side of the story'' is irrelevent, and YES it is perfectly fair to condem an establishment if their staff are treating the customers this way.

I think the dealers story is very relevant.
I'm in no way advocating Mac's story to be false, i'm just saying there's 2 sides to every story.

Helper_Monkey · 20-01-2008, 06:22

Quote:

Originally Posted by The Scientist

I think the dealers story is very relevant.
I'm in no way advocating Mac's story to be false, i'm just saying there's 2 sides to every story.

No. The customer is ALWAYS right. 'Cept in poker<?>.

MickL · 20-01-2008, 06:34

For someone to speak to another person like this is a disgrace and deserves a smack and thats my opinion of it!!!

Helper_Monkey · 20-01-2008, 06:43

Just to set the record straight, I believe giving heroin to dealers is a beautiful idea.

tricky D · 20-01-2008, 06:55

Quote:

Originally Posted by Helper_Monkey

No. The customer is ALWAYS right. 'Cept in poker<?>.

The customer deserves to treated fairly.

Helper_Monkey · 20-01-2008, 07:15

Quote:

Originally Posted by tricky D

The customer deserves to treated fairly.

By this I assume you mean by the management.

Hectorjelly · 20-01-2008, 07:25

Please post or PM where this happened paul!

20-01-2008, 04:09	#1
Macspower Registered User Join Date: Aug 2006 Posts: 4,382 Adverts \| Friends	Disgraceful treatment by a dealer tonight... I'm just in from a live game and I have to say that the behaviour and manner of a dealer in a card club tonight was nothing short of disgraceful..... totally unacceptable IMO.... I'll give you details and let me know what you think.... Tonite a boardsie contacted me and asked would I go and play live... I hadn't planned but decided to go... when I got there I met another regular player (not sure if he is a boardsie) but dublin players would know the guy... He is a nice guy and he was sitting to my left in seat 9 beside the dealer and had also been asked along by the boardsie I mention... It was his first Night in the club and I had been there only a few times before... This is really not important but I mention it anyway..... maybe I'm wrong about this but the dealer in question seemed completely uninterested in the game and the action seemed hard to follow and you would have to constantly ask him "is that a raise" .. Also his eye contact with the action seemed lacking as it was hard to tell where the action was at sometimes.... but maybe he is always like this and I cant really blame him as he hadn't done anything wrong but he had given wrong change once and gave my change to the wrong player once as well.... I just though he might be new but the more I think of it I think it was real lack of interest.. the night was going well with a nice friendly game when the following happened....... there is a raise somewhere to 30 preflop and it comes to me and I fold... the player beside me (guy in question) looks at his cards and the dealer looks to his left at seat one and seat one folds and does seat 2 and seat 3 calls 30.... this all happened in a second... player in seat 9 anounces that he hasn't acted yet and seat 2 folds as well out fo turn... the dealer says to the player in seat 9 "30 to you" as the player reaches for his chips the player that had called out of turn says something to him... I think it was "will you watch the action"... "hurry up" the player in seat 9 says back to the other player "give me a chance..." It's at this stage I can't believe what happened!!! The dealer turns to the guy in seat 9 and says very nastily "dont speak back to a player on my table ...30 to you... and puts his finger up to the player" the player says "dont speak to me like that and the dealer gets totaly out of order with the player and tells him it's his table and he'll say what he likes!... the player protests and is shushed by the dealer who continually shouts him down and repeats 30 to you..... dont say anythign more... dont say any more... in a very arrogant way I thought this was wrong and I interupted and said dealer your wrong to speak to anyone like this.. and then he turns on me... he tells me it's none of my business and to stay out of it.... he put his hand up to me anytime I wanted to speak and kept hushing me telling me it had nothing to do with me... I pointed that once I had paid rake at the table it was my concern and I didn't like how he was speaking to the player..... the dealer only got more arogant and I asked who was in charge and could I see him... he smarmily said "I believe that is me" and he proceeds to deal the next hand..... I said to the guy beside me in seat 9 that is disgraceful... the dealer turns to me again and said.... not another word out of you.... do you hear me!! I replied "I'm entitled to talk ... what are you going to do if I do say something.... he dealt on for a sec..... the player in seat 9 asked me who can he complain to .... and I said "it's a small town club.... hard to do anything." the dealer again stopped dealing and turned to me and said what was your last comment? " I want you to repeat that last comment NOW! I gladly repeated it fpor everyone to hear and he again warns me not another word!!! I again discuss the matter with the other player and the dealer changes tables.... the guy in seat 9 was a nice guy and was totally flaberghasted at the dealers arrogance and really couldn't play after that.... I opted to leave and cash out... I would be interested before I name the club in question to hear from the other boardsie that was at the table and see is my assessment of the situation correct and are my facts correct..... as also you opinion please... I felt bad for the guy on his first (and last I'm sure) visit to the club and it certainly doesn't entice me to go back or recommend the place TBH.. what would you do from here? complain to the management? i dont even know who they are? __________________ Cork Hotels Dublin Hotels Last edited by Macspower; 20-01-2008 at 04:41.

20-01-2008, 04:41	#2
Helper_Monkey Registered User Join Date: Nov 2005 Location: Dublin Posts: 124 Adverts \| Friends	I wasnt at this game but I just want to say that, as a part time Holdem dealer myself, there have been times when I've been shocked by the rudeness of some dealers towards, what are essentially, the casino's (the dealer's employers) customers. It seems to be the only job in which an employee can get away with baltant arrogance to a customer and face little or no consequences. There was one particular case where I asked a dealer to hurry the game up because (similar to this situation) the dealer seemed uninterested and had missed a number of clear checks by players over the space of maybe an hour of play. We would sit and wait until someone would have to explain to the dealer that a player had acted and play was waiting on him to continue. Upon bringing this to the dealers attention for the Nth time he suddenly exploded at me, similarily explaining that it was his table and who was I, a lowly rake paying customer, to tell him what to do. What was most shocking was that the cardroom manager was sitting not 5 yards away in full ear shot of the situation and sat with a 'customer care' smile slapped across his face. If it wasnt for another player at the table reiterating my position, and defending my comment, I would have been left feeling extremely embarrased, not to mention upset by the dealers attack. I didn't approach the manager as I should have, possibly out of some misplaced solidarity with the dealer. Why is it that there is the psychological arena there for such fearless disregard for the customer? This seems to be unique amoung poker dealers in irish casinos. Is it our, the customers', fault? __________________ HeLPeR MoNKeY.... HeLPiNG You HeLP YouRSeLF!

20-01-2008, 04:54	#3
5starpool IPB Join Date: Sep 2005 Location: His armband said he was a red, Torres, Torres! Posts: 14,292 Adverts \| Friends Mod: Gambling	In any of the places I have played I have never come across behavious like this, although there have been certain times when I felt dealers didn't conduct themselves as well as they could. It can be a thankless job being a dealer, but the vast majority conduct themselves excellently, and may be let down by a minorit it seems. I'd be shocked if this was one of the 4 established casinos in town, but at the same time, i've been shocked before I guess. The fact that Macs doesn't know the management which I'd imagine he does at the main 4, leans me towards guessing that it wasn't but if it was I'm sure some of the reps from them that post here will listen and act upon it. __________________ www.irishpokerboards.com

20-01-2008, 05:21	#4
Scien Moderator Join Date: Sep 2006 Location: Dublin City. It's not Cork. Posts: 6,150 Adverts \| Friends Mod: Cork County, Cork IT	Pretty easy to condemn the place if this is the truth, but i bet the dealer has a differnet story and i dont think its fair to name the place when they dont have a chance to tell their side of the story. __________________ Blog: Oggy Oggy Oggy!\|~\|~\|Wanted: Mumford & Sons Ticket(s) Wanted: Weekend Dara O'Briain Tickets \|~\|~\| Musical Twitter

20-01-2008, 05:26	#5
jackyback Registered User Join Date: Jan 2007 Location: In the long grass Posts: 3,039 Adverts \| Friends	disgraceful treatment Macs, TBH if it was me i would have to be tied down. Name and shame!!! someone on here may know the mgt so you can inform them of this dealers attitude. __________________ Villa for rent http://www.rentalsystems.com/advert_...=ownerweb&pr=1

20-01-2008, 05:30	#6
JP Poker Registered User Join Date: Oct 2006 Location: Dublin Posts: 2,532 Adverts \| Friends	I can't believe a dealer was allowed to speak to players like. If i saw a dealer give a player the finger i would find it very hard not to sack him/her. __________________ WSOP Deepstack - €5,000 GUARANTEEED - Sat 23rd & Sun 24th Jan'09. Molloys Pub, Tallaght. Game 3pm. For more details checkwww.jppoker.ie

20-01-2008, 05:43	#7
Helper_Monkey Registered User Join Date: Nov 2005 Location: Dublin Posts: 124 Adverts \| Friends	Can't speak for MACSPOWER but in my case it was one of the 'big 4' __________________ HeLPeR MoNKeY.... HeLPiNG You HeLP YouRSeLF!

20-01-2008, 06:34	#11
MickL Registered User Join Date: Nov 2005 Location: On the waiting list for the last feeder game!!? Posts: 622 Adverts \| Friends	For someone to speak to another person like this is a disgrace and deserves a smack and thats my opinion of it!!! __________________ Fitzpatricks Tallaght

20-01-2008, 06:43	#12
Helper_Monkey Registered User Join Date: Nov 2005 Location: Dublin Posts: 124 Adverts \| Friends	Just to set the record straight, I believe giving heroin to dealers is a beautiful idea. __________________ HeLPeR MoNKeY.... HeLPiNG You HeLP YouRSeLF!

20-01-2008, 07:25	#15
Hectorjelly Registered User Join Date: Jun 2004 Posts: 7,564 Adverts \| Friends	Please post or PM where this happened paul! __________________ music blog

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode