[311]

Ericom ,possibly the most inneficient company in the world.

Brutally over staffed where they're not needed and understaffed where they are.

[Potential-Monke]

I rang bus eireann to complain a bus one day, the person who answered first of all snorted at me, and thehn said that if i didn't have the bus number there was nothing they could do and hung up... Didn't even give me a chance to give the bus number... Usless tw@s

[Nightwish]

Iarnród Eireann - I made numerous complaints about late trains, no room, drunk and abusive passengers, and I once got assaulted on a train, and I only ever got 1 response, which was a free one way ticket to Dublin.

Dell - Impossible to get someone who speaks English, and who I can understand. A total rip off for residuals.

Beacon Hotel - Rude unresponsive staff when I complained about noise in the hotel. So rude in fact myself and my boyfriend drove home at 2am.

Pretty much all government departments.

[BeansMeansHynes]

EIRCOM - Without a shadow of a doubt the worst customer service ever. I think eircom deserves a thread of its own. I have had so many problems with them. The make my blood boil. I would rather stick needles in my eyes than ring eircom. Thank God I do not have to deal with them any more.

Followed closely by Chorus..

[jaggiebunnet]

Chorus and BT Ireland are miles ahead of anyone else I have had to deal with.

Funnily enough I never ever had a problem with Eircom and was even considering going back because BT Ireland are so bad.

[High&Low]

NTL - I happily went 2/3 weeks without tv while waiting for sky, when I moved house a couple of years ago. I actually removed the NTL cable from my house.

Eircom... but its pretty difficult to contact BT also, so probably makes fck all difference moving.

Irish Broadband... If you have a problem with them, (and if you have IBB you will have a problem) don't expect it to get fixed.

If customer service is bad and there is an alternative, move...

[Sam Vimes]

Originally Posted by Senna

Forgot about Microsoft, they are just a bunch of tossers. Have you tried their 'live chat with a support professional', obviously some poor cnut trying to talk to 20 people at the same time. treats you live a complete moron, 'did you try pressing escape, that the small button at the top left of your keyboard with Ecs on it', REALLY i thought that was the Electric Super Charger button.

to be fair, they have to treat you like a moron because they don't know who you are and the chances are the person they're talking to is a moron and they can't assume you know anything

Originally Posted by luckat

Maplins - lovely when you buy stuff; the other side of the coin if you return it as faulty. I bought a 50-DVD stack the last time I dealt with them, some years ago now (used to go in there a lot before this) and when they didn't work on my Mac I brought them back. They claimed they worked on a staffer's Mac, therefore weren't faulty, and refused to give me my €30 back! (The stack had cost €50; I was not asking to be repaid for the coasters already made.)

they can't give you half a refund. the price is on the till and they can't change it. if you bought any faulty product and returned it you'd be required to have all the bits.

Originally Posted by luckat

Mad policy, though, not returning styli and expansion cards and even covers belonging to customers! They mustn't want customers!

this is true. i worked there. i don't know what the other stores are like but the manager in my one is a nut job

Originally Posted by MOH

Carphone Warehouse.

what happened to you there?

[kerash]

BT IRELAND :mad:The worst customer service i've ever experienced. I thought eircom were bad until i swiched to bt last November, I NEVER received a correct bill, i was overcharged every time, i changed back to eircom! and it's still not resolved, over a year later, they are only out to rip customers off, any one who signs up with them is asking for trouble.

Also i had a problem with my PC, sent it back to MEDION, who couldnt get a motherboard for 3 months, and wouldnt send my pc back to me. When they finally agree, i wait a week and it still has not arrived, i call them only to find out they had gotten the part the day after i called and it was fixed. They assured all my data was still on the machine. Guess what, when i get it back, its restored to factory settings and all data is wiped. What a fantastic service........

[Davidth88]

The coffee place in Manor Mills Maynooth.

I have given up going there because the staff are downright rude TBH. It happened to me on a number of occasions

( and no I don't go back there ever )

[ChuckProphet]

NTL, EIRCOM. D.I.D.

[Blisterman]

Sky.
I signed up for broadband, along with my TV. They installed the TV, but as the modem hadn't arrived, not the broadband.
I never got the modem, and the broadband was never installed. When I called up, and they tried to reorder me a modem, and arrange the broadband, their system wouldn't let them.
I kept getting transferred from department to department. I had to explain the situation to everyon, each time. I kept getting cut off. At one point they said they'd call me back, and they never did.
When i finally got through to a person, who knew what the hell they were doing, and knew that there was absolutely nothing wrong with the account, the system still wouldn't let them order it, and there was no way to override it.

I spent months trying to get this broadband connected. Eventually, I just gave up, and ordered broadband from a different provider.
And throughout all of this, I was being billed for the broadband, they wouldn't connect for me.
So, yes, stay the hell away from Sky Broadband.

[snowydot]

Imagine - Been waiting 10 months for a refund which they agree they owe me. If its still not sorted after Christmas I'm going to submit a claim to the small claims court. Their product ie broadband and phone isn't bad but the customer service is awful.

[RxQueen]

vodafone.. ignorant fcuks

[foggy_lad]

sky spin you around on the phone from department to another until your dizzy and they offer introduce a friend which is impossible to claim!

carphone warehouse seems staffed by people who dont want you in store unless you are buying a phone and earning them commission if you have any problem or are entitled to a refund they turn ignorant and argumentative

[Adagiodiva]

Newbridge Silverware- my mom bought me a beautiful necklace and bracelet from one of thier recent collections- in their showrooms in Newbridge- 3 months later the stones fall out of the pieces (these were €100 and €60 respectively) I brought the pieces back to their factory where they were kept for 4 weeks without any contact (being checked by quality control) before I finally got to talk to someone who told me that I would need proof that they were bought in that store as they didn't deal with jewellery bought from Newbridge Silverware stockists- hello!! I live in Newbridge!! I'm not going to go to Dublin to buy the jewellery. (my poor mom is going through her credit card receipts and statements to try and get the details) PLUS I wasn't even looking for a refund just someone who could fix the pieces- asked to speak to a supervisor- and got no response and then requested to talk to the MD and was told by his PA that he would not be dealing with the issue. A joke!!

Iaranroid Eireann- don't get me started on them. late trains, employees laughing at you, cancelled trains, the crazy pricing of tickets (it's dearer to go to Newbridge than it is to go to Carlow???) - absolutely no accountability, I'm glad I stopped commuting this year.

ESB- OMG!! bought a new apartment and was trying to get the electicity account activated and turned on when they informed me that my apartment didn't exist?? Five very long calls later (and I was nice and very patient to everyone) I got a nice guy on the phone who was very helpful and we finally got me sorted but I mean it took...hours!

MBNA- tried to cancel my payment protection- a complete waste of money and was passed around to higher and higher persons who threatened what would happen if I did get rid of the protection...what if I got fired?? What if I became ill??? PAyment protection covers you for the minimum payment something like once.....I just had to keep repeating...I want to cancel my payment protection until 40 mins later it was done. I know that they work on comimssion so they try to sell you loans, more credit and payment protections when they get you on the phone an extremely wreckless attitude which could see alot of people get themselves into severe financial difficulty very easily.

Anyhow...there's my 2 cents...