Originally Posted by muincav
You know what? I think your right and I will take it back! I will let you know how I get on..
POWER TO THE PEOPLE!
Work on the basis that the product is bought with a reasonable life in mind. This is hat the courts are interested in, use the phrase often in letters etc. Its then up to them to argue that reasonable life if much shorter in their opinion. Which supplier\producer is ever going to go to court and argue that their products are of that poor quality that they will only last 2 years!
In reality, companies are so happy with the way that guarantees work in persuading people not to claim what is due to them that they generally sort things out after a couple of letters.
Makes me giggle when I hear 'x was very good, repaired the item even though the guarantee had expired'.
One more thing, when it's agreed to replace\repair the unit make sure that the timeframe is short and the delivery cost is at least shared. Put this in writing too. Most of the time they will pay all costs. If they say it will take 8 months to repair ask for a replacement unit, they will decline, then demand else court etc.
Im on hols now for a few weeks but PM me anyway if you need any help. Bear in mind I know UK law although I have already done this once in Ireland with suspension parts for my car (was 14 months old and went again, replaced without issue, €200)