[samantha26]

Hi I bought a Toyota Commercial ('06 Landcruser) Last year it was new when i bought it but pre regestered by the Garrage. The Engine blew on it 2 weeks ago tru no fault of ours (it had just received a service from a toyota garrage) ans tyoyota are saying the engine is covered by the warranty but car hitr or any replacement vehicle is not!!!! So i was just wondering if anyone new if this is rite. as the jeep is still no where near fixed and i cant afforde to rent any longer. and as it is nothing i dont wrong i think this id very unfair!!!!


Any thought would be great

Sam.....

[crosstownk]

Originally Posted by samantha26

Hi I bought a Toyota Commercial ('06 Landcruser) Last year it was new when i bought it but pre regestered by the Garrage. The Engine blew on it 2 weeks ago tru no fault of ours (it had just received a service from a toyota garrage) ans tyoyota are saying the engine is covered by the warranty but car hitr or any replacement vehicle is not!!!! So i was just wondering if anyone new if this is rite. as the jeep is still no where near fixed and i cant afforde to rent any longer. and as it is nothing i dont wrong i think this id very unfair!!!!


Any thought would be great

Sam.....

Commercial vehicles usually don't include a replacement vehicle under the warranty. Repairs, both parts and labour are, but to get a replacement vehicle you will have to dance and sing to Toyota customer care. I'd a similar incident before Christmas and it cost me over a grand in van hire - I'm still trying to fight the case for r/v hire but no joy yet.

[maidhc]

They have to fix it in a reasonable period of time though.

[bazz26]

Toyota or the dealer should supply the OP with some sort of temperary transport as a goodwill gesture. Bad form imo and it would definately influence my decision next time I buy a vehicle.

[ninty9er]

Did the foreman give an explanation as to why the engine blew?????

[samantha26]

No the Toyota Garrage just said that it never usualy happens(No other explanation) , and if we had to have broke down more than 50Kms away from home(it was just under 30kms where it happened) we would have been entitled to 3 days car hire!!!! but yet thay have the jeep over 2 weeks now. to tell you the truth Never Ever would i buy TOYOTA again.....

[Biro]

Don't worry... in this lovely country ALL the manufacturers are as unhelpful as the next one when it comes to work under warrenty!

[Avns1s]

Originally Posted by samantha26

No the Toyota Garrage just said that it never usualy happens(No other explanation) , and if we had to have broke down more than 50Kms away from home(it was just under 30kms where it happened) we would have been entitled to 3 days car hire!!!! but yet thay have the jeep over 2 weeks now. to tell you the truth Never Ever would i buy TOYOTA again.....

If I was you, I'd ring Customer Care in Toyota directly and put your case to them politely.

Phone : 01 419 0222
Post : Customer Relations Dept.
Toyota Motor Centre
Merrion Road, Dublin 4

They were very helpful on another matter I had with them when the dealer hit his limit!!

Anyway, see how you get on and if it's looking really unlikely that you'll make progress, threaten the Consumer affairs crowd and the Joe Duffy show.

[Henry Ford III]

To be fair (and I'm often not) Toyota vehicles have a good rep. for reliability normally.

[ninty9er]

I know someone whose gearbox fell out of her Yaris after 6 months and the dealer replaced the whole car

[crosstownk]

Originally Posted by Biro

Don't worry... in this lovely country ALL the manufacturers are as unhelpful as the next one when it comes to work under warrenty!

Not quite true - usually Toyota are quite good. And in fairness, most manufacturers uphold the warranty on any vehicle. Sometimes faults, especially those of intermittent nature, are hard to diagnose. Often the mechanic/dealer reckons the fault is fixed, only for the customer to experience the same symptoms in a few days time. I'm not making excuses for dealers, but sometimes there is a genuine reason for faults going unrepaired.

TBH, this post is the first time I've ever heard somebody say they would never but another Toyota due to reliability/warranty issues.

[maidhc]

Originally Posted by crosstownk

TBH, this post is the first time I've ever heard somebody say they would never but another Toyota due to reliability/warranty issues.

I said it in another post.

[crosstownk]

Originally Posted by maidhc

I said it in another post.

i must have been out that day

[samantha26]

3 Weeks Now and jeep is still not started!!!!!!!

What now !!!!!!!!!!!!

[Demmo]

Maybe the garage are held up waiting for parts or the go ahead from warranty to do the job. These big jobs take time. they don't get done at the click of a finger.
i'd bet they don't even have a land cruiser engine in stock in the distributers because they've never had that problem before and have to wait for it from Japan.
Come on have a little patience.
People need to understand that.