[conzy]

I faxed through an order and I need to ring them with credit card details and I have been trying to get through for ages and there is no answer. Not even a friendly pre recorded message to say that they are busy

[conzy]

im in que position 3!!!

[conzy]

que position 2!

[conzy]

que position 1!

[The Real B-man]

Sorry we are currently closed

[conzy]

he he, I finally got through to give them the credit card details, and they said the order hasnt been processed yet

And Monday is a bank holiday so it will probably be Monday week before I get my new monitor

[Anti]

didnt know it was a bank holiday here and in the uk.

Make sure their not lying. Or doing what the builders do " ohh look national builders holiday week " pffft.

****ing half my bloody kitchen tiled

[PogMoThoin]

Ya, i tried ringin bout my conroe. gave up. was supposed to be shipped yest but no shipping confirmation email yet.......bastards

[Mythago]

Hmmmm, thought Overclockers were getting their act together! Had problems about 2 months ago (Rma'd my MB with all accessories, got MB only back!), actually got through immediately when I called about it.

[Dooom]

Their phone service is atrocious (took me a good 30 mins to speak to someone), but once you get someone, the lads know what they're on about.

[astrofool]

I generally use the webnotes to contact them, which is usually fairly good. They do have awful phone support, but I'd say its more related to the type of person who they sell to (crazy modders who want their stuff NOW!! or they'll hold their breathe and have a huff), I'd say 90% of their calls are probably just saying to the customer that the parts will be in when they're in and they're trying their best.

They have a note on their site also that alot of phone support people have gone on holiday.

I do use them but if http://www.overclock.co.uk/ have the same parts at similar prices, i'll use them, as you can generally get a person on the phone quicker, and they have accounts for people (the ocuk website really really really really sucks), www.tekheads.co.uk can be pretty good also.

[Psycopat]

overclockers were desperate i found. i made 2 orders with them because all parts wouldnt fit into 1, i recieved 1 of the 2 which was surprizing because i ordered them at the same time. i rang to see whats up and after 30 mins someone came on and explained they need a utility bill to go ahad with the order, i thought it was strange they didnt email or phone me about this but i faxed the bill over, i recieved no confirmation so i rang em the next day, they said they needed 2 bills i then faxed over the second and rang an hour later, they said they cant send the order because the name on the utility bills and credit card was my parents whereas it was to be delivered to me at the same address as the credit card and bills i asked what could i do and he said id have to cancel the order and do it again, annoyed i did that and when i got home to order it again i discovered that Opteron 170's were taken off the site i had to order the 180 wich was alot more expensive, B4stards!!!!

[ShiverinEskimo]

Originally Posted by anti

didnt know it was a bank holiday here and in the uk.

Don't think its a bank holiday in the UK. I work in a bookie and there's eveing UK racing on tonight which doesn't happen on Sundays or Bank Holidays - so i have deduced it is not a Bank hol. That's the best proof I can find.

[Explosive_Cornflake]

Originally Posted by Psycopat

overclockers were desperate i found. i made 2 orders with them because all parts wouldnt fit into 1, i recieved 1 of the 2 which was surprizing because i ordered them at the same time. i rang to see whats up and after 30 mins someone came on and explained they need a utility bill to go ahad with the order, i thought it was strange they didnt email or phone me about this but i faxed the bill over, i recieved no confirmation so i rang em the next day, they said they needed 2 bills i then faxed over the second and rang an hour later, they said they cant send the order because the name on the utility bills and credit card was my parents whereas it was to be delivered to me at the same address as the credit card and bills i asked what could i do and he said id have to cancel the order and do it again, annoyed i did that and when i got home to order it again i discovered that Opteron 170's were taken off the site i had to order the 180 wich was alot more expensive, B4stards!!!!

That's quite bad.
I ordered yesterday. Was expecting an email this morning which i got, but they don't have the international dialling number on the site. I've no fax machine. They should provide a "My account" area, where you could upload scans over ssl. Becuase you can't email them directly, I set them up a ftp account on my server, and gave them location of the two scans. The benefit to me is I can check to logs to see exactly when they sent them.

[Psycopat]

their site is poorly designed and doesnt tell you anything about your order, komplett.ie is easy to navigate and see whats up with your order, theyre also easy to contact as they have an irish base