Currys Problem

Toy · 27-01-2006, 20:21

I bought an external DVD writer last year (september) and it's given me problems from day one,I have to re burn maybe one in every three disks and have to carefull to check if every dvd works! So I need a new one.

The problem is that after looking into it I've found this is a problem with almost all the drives of the same make, I'm not happy with the drive and want a different one, can I insist on a different drive, or goods to equal value, or if they offer repair/replacement am I obliged to take it?

Where do I stand, and has anyone any experience dealing with currys on an issue like this?

MrPudding · 27-01-2006, 20:34

After this amount of time I think you need to take whatever they offer you. On the other hand, if you can show that it is a known issue you would have a fairly strong case for getting a different product.

MrP

RainyDay · 29-01-2006, 08:30

You could try making an arguement under the Sale of Goods Act ('goods not fit for the purpose sold') to get a replacement model, but I think you'll have a battle on your hands given the time involved.

27-01-2006, 20:21	#1
Toy Registered User Join Date: Oct 2005 Posts: 194 Adverts \| Friends	Currys Problem I bought an external DVD writer last year (september) and it's given me problems from day one,I have to re burn maybe one in every three disks and have to carefull to check if every dvd works! So I need a new one. The problem is that after looking into it I've found this is a problem with almost all the drives of the same make, I'm not happy with the drive and want a different one, can I insist on a different drive, or goods to equal value, or if they offer repair/replacement am I obliged to take it? Where do I stand, and has anyone any experience dealing with currys on an issue like this?

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27-01-2006, 20:34	#2
MrPudding Registered User Join Date: Feb 2002 Location: Buckingham Posts: 6,191 Adverts \| Friends	After this amount of time I think you need to take whatever they offer you. On the other hand, if you can show that it is a known issue you would have a fairly strong case for getting a different product. MrP

29-01-2006, 08:30	#3
RainyDay Registered User Join Date: May 2002 Location: Dublin, Ireland Posts: 2,559 Adverts \| Friends	You could try making an arguement under the Sale of Goods Act ('goods not fit for the purpose sold') to get a replacement model, but I think you'll have a battle on your hands given the time involved.