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dregin · 08-12-2005, 15:47

Hey,
I was told a few months ago that net1 would be providing a wireless broadband service to my area in Cavan (Butlersbridge). On checking their new site's coverage section they don't seem to be anywhere near Cavan yet, let alone Butlersbridge.

I mailed them looking for an estimated time of arrival but haven't gotten a thing back. Is anyone else waiting on them or know any more of what the story is?

Cheers,
Bernard

Eddie Brennan · 09-12-2005, 09:45

dont expect a reply in this lifetime. i emailed them 4 times APPLYING for the service and they never replied. Eventually after a few phone calls they decided they might look into my application!!! Been waiting about 5 weeks for it now and still no sign. They are the most unresponsive company ive ever come across

DublinWriter · 23-12-2005, 15:38

Quote:

Originally Posted by Eddie Brennan

They are the most unresponsive company ive ever come across

I'm out in a small town in Meath. I rang them a few times and there was a recorded message saying that all sales and support staff were currently upgrading systems and wouldn't be available for a week.

I left two messages and heard nothing.

It rings alarm bells for me when a company isn't even capable of taking sales calls - just imagine what their support is like.

draffodx · 25-12-2005, 13:43

I'm currently set up with them and for the past month they have been trying to change there network over from irish broadband to cable and wireless and apparently they been having trouble and havent been taking new customers or expanding there coverage,

they are supposed to switch over on january 1st so i would try to contact them a week later but i still wouldnt expect a vast response they took ages to come out to our area and they only really came out because 3 houses on our road had requested it.

Perestroika · 25-12-2005, 16:52

Quote:

I'm currently set up with them and for the past month they have been trying to change there network over from irish broadband to cable and wireless and apparently they been having trouble and havent been taking new customers or expanding there coverage,

Correct, iam curious , what is the service like now

draffodx · 27-12-2005, 20:01

they havent changed over yet, the old system hasnt been worth it imo, high pings on games and sometimes the net was as slow as a 56k.

as with service, well its hit and miss with them, i havent had to contact them since i got it in but if i did i wouldnt be looking forward to a quick reply

Perestroika · 28-12-2005, 20:03

What are the general download speeds?
And what is the general ping?

draffodx · 29-12-2005, 17:55

generel ping is around 80, but sometimes it can be as high as 180 making most online games unplayable.

dont downloads much so dont know, my brother downloads alot will ask him and post later

Perestroika · 29-12-2005, 18:52

Thanks

80 seems alright to me...
Ive seen eircom is 170 generally

Eddie Brennan · 06-01-2006, 10:18

well it has eventually been installed and i got my dad (im in Dublin but moving home) to ping google.ie and it came out at 108ms average on the 1MB line. Is that line 1mb up and down? I enquired but didnt get a response and i havnt been home since it was installed (just on Tuesday).

We were in contact with them quite a bit and we have the mobile numer of one of the main guys i think so hopefully he can help if we need him. And sorry no im not handing it out lol.

What download speeds are people getting on the 1mb line? Theres no cap too isnt there not? I downloaded about 80GB in my first month and a half with IBB here in Dublin lol

Perestroika · 06-01-2006, 13:52

1MN up and down, no download caps.
Iam saying that and i dont even have it yet

Eddie Brennan · 06-01-2006, 18:54

then y when i did a speed test did i get something ike 700kbps down and 168 up!

Perestroika · 07-01-2006, 00:27

Damn it... that sounds more like it to me

dregin · 07-01-2006, 01:17

Thanks for the replys lads.

It's looking more and more like these guys really aren't up to providing the service. Their coverage map which was supposed to be "updated soon with more information on our current coverage" hasn't been touched since their new site went live over a month ago. From that ping response it's looking like the service might not be much better than the good old dialup I'm trawling along with atm

Now, I realise that the quality of the service can depend on weather conditions and the location of the customer in relation to the mast, but this, coupled with the recorded response to calls on their freephone "helpline" and the lack of responses to email enquiries hardly paints a very colourful picture of a company who've landed a nice fat grant cheque from the government.

Net1 · 07-01-2006, 20:12

Interesting comments.... As we are a very small company, our technical team (which also handles support) has been working NON STOP - since December 17th on getting our network into the areas which have been given government GBS funding. This network now stretches from Tyrone down to Dublin - and westwards currently to the fringe of Cavan town. Good things will come to those who wait... We are building a network that will work and give good results. We could have switched on Butlersbridge in November, however, one of the things which we have learned from looking at postings on this board is that it is not good to switch customers onto a shabbily built network. Do this and you get slated.
At the moment we are working on our backhauls in Cavan and diverse connections to Internet backbones (yes we have been stung on several occasions by not having enough baskets for our eggs - but no more!) - Next come the base stations, and finally the customers.
ETA Butlersbrdge - Mid Feb

08-12-2005, 15:47	#1
dregin Registered User Join Date: Jan 2002 Location: Dublin Posts: 3,596 Adverts \| Friends	Net1 Wireless broadband in Cavan - When??? Hey, I was told a few months ago that net1 would be providing a wireless broadband service to my area in Cavan (Butlersbridge). On checking their new site's coverage section they don't seem to be anywhere near Cavan yet, let alone Butlersbridge. I mailed them looking for an estimated time of arrival but haven't gotten a thing back. Is anyone else waiting on them or know any more of what the story is? Cheers, Bernard

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09-12-2005, 09:45	#2
Eddie Brennan Banned Join Date: Sep 2005 Location: Meath/Dublin Posts: 191 Adverts \| Friends	dont expect a reply in this lifetime. i emailed them 4 times APPLYING for the service and they never replied. Eventually after a few phone calls they decided they might look into my application!!! Been waiting about 5 weeks for it now and still no sign. They are the most unresponsive company ive ever come across

25-12-2005, 13:43	#4
draffodx Registered User Join Date: Jul 2000 Location: Meath Posts: 13,897 Adverts \| Friends	I'm currently set up with them and for the past month they have been trying to change there network over from irish broadband to cable and wireless and apparently they been having trouble and havent been taking new customers or expanding there coverage, they are supposed to switch over on january 1st so i would try to contact them a week later but i still wouldnt expect a vast response they took ages to come out to our area and they only really came out because 3 houses on our road had requested it.

27-12-2005, 20:01	#6
draffodx Registered User Join Date: Jul 2000 Location: Meath Posts: 13,897 Adverts \| Friends	they havent changed over yet, the old system hasnt been worth it imo, high pings on games and sometimes the net was as slow as a 56k. as with service, well its hit and miss with them, i havent had to contact them since i got it in but if i did i wouldnt be looking forward to a quick reply

28-12-2005, 20:03	#7
Perestroika Registered User Join Date: Aug 2004 Location: Navan Posts: 3,570 Adverts \| Friends	What are the general download speeds? And what is the general ping?

29-12-2005, 17:55	#8
draffodx Registered User Join Date: Jul 2000 Location: Meath Posts: 13,897 Adverts \| Friends	generel ping is around 80, but sometimes it can be as high as 180 making most online games unplayable. dont downloads much so dont know, my brother downloads alot will ask him and post later

29-12-2005, 18:52	#9
Perestroika Registered User Join Date: Aug 2004 Location: Navan Posts: 3,570 Adverts \| Friends	Thanks 80 seems alright to me... Ive seen eircom is 170 generally

06-01-2006, 10:18	#10
Eddie Brennan Banned Join Date: Sep 2005 Location: Meath/Dublin Posts: 191 Adverts \| Friends	well it has eventually been installed and i got my dad (im in Dublin but moving home) to ping google.ie and it came out at 108ms average on the 1MB line. Is that line 1mb up and down? I enquired but didnt get a response and i havnt been home since it was installed (just on Tuesday). We were in contact with them quite a bit and we have the mobile numer of one of the main guys i think so hopefully he can help if we need him. And sorry no im not handing it out lol. What download speeds are people getting on the 1mb line? Theres no cap too isnt there not? I downloaded about 80GB in my first month and a half with IBB here in Dublin lol

06-01-2006, 13:52	#11
Perestroika Registered User Join Date: Aug 2004 Location: Navan Posts: 3,570 Adverts \| Friends	1MN up and down, no download caps. Iam saying that and i dont even have it yet

06-01-2006, 18:54	#12
Eddie Brennan Banned Join Date: Sep 2005 Location: Meath/Dublin Posts: 191 Adverts \| Friends	then y when i did a speed test did i get something ike 700kbps down and 168 up!

07-01-2006, 00:27	#13
Perestroika Registered User Join Date: Aug 2004 Location: Navan Posts: 3,570 Adverts \| Friends	Damn it... that sounds more like it to me

07-01-2006, 01:17	#14
dregin Registered User Join Date: Jan 2002 Location: Dublin Posts: 3,596 Adverts \| Friends	Thanks for the replys lads. It's looking more and more like these guys really aren't up to providing the service. Their coverage map which was supposed to be "updated soon with more information on our current coverage" hasn't been touched since their new site went live over a month ago. From that ping response it's looking like the service might not be much better than the good old dialup I'm trawling along with atm Now, I realise that the quality of the service can depend on weather conditions and the location of the customer in relation to the mast, but this, coupled with the recorded response to calls on their freephone "helpline" and the lack of responses to email enquiries hardly paints a very colourful picture of a company who've landed a nice fat grant cheque from the government.

07-01-2006, 20:12	#15
Net1 Registered User Join Date: May 2003 Location: Dundalk Posts: 65 Adverts \| Friends	Interesting comments.... As we are a very small company, our technical team (which also handles support) has been working NON STOP - since December 17th on getting our network into the areas which have been given government GBS funding. This network now stretches from Tyrone down to Dublin - and westwards currently to the fringe of Cavan town. Good things will come to those who wait... We are building a network that will work and give good results. We could have switched on Butlersbridge in November, however, one of the things which we have learned from looking at postings on this board is that it is not good to switch customers onto a shabbily built network. Do this and you get slated. At the moment we are working on our backhauls in Cavan and diverse connections to Internet backbones (yes we have been stung on several occasions by not having enough baskets for our eggs - but no more!) - Next come the base stations, and finally the customers. ETA Butlersbrdge - Mid Feb