Wasn't sure where to put this but the Unix forum seemed the most appropriate?

Just wondering, does anyone have any experience of Alienvault either the USM or OSSIM? Im finding the docs and support pretty poor. There is a lot of figuring out on your own which normally I would be fine with, but part of my job involves deploying Alienvault to third party clients, so "figuring stuff out" on their dime and on their time is not the way to do it. I was just thinking if anyone else out there is using this system we can share experiences.