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The Great 2011 PSN Outage Megathread *Post 1 updated*

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  • Options
    #452
    Desire.
    Closed Accounts Posts: 1,601 ✭✭✭Desire.


    That_Guy wrote: »
    And what's worse, they have the passwords and nobody can change them because PSN is down.

    What a catastrophe.

    Seeing as the PSN is down, we can't change our passwords, but the hackers cannot access our accounts.


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    #453
    amacachi
    Closed Accounts Posts: 23,316 ✭✭✭✭amacachi


    Tallon wrote: »
    Fúcking morons!!!!
    See what I was saying?
    Tallon wrote: »
    I don't have mine to PSN, but I do to boards...
    I'm sure the numbers are comparable.


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    #454
    Nodferatu
    Registered Users Posts: 1,361 ✭✭✭Nodferatu


    hackers should just have made everything in the PSN store €0.00 and let the looting begin, rather than cripple the network, the gob****es


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    #455
    amacachi
    Closed Accounts Posts: 23,316 ✭✭✭✭amacachi


    Desire. wrote: »
    Seeing as the PSN is down, we can't change our passwords, but the hackers cannot access our accounts.

    Most people would use a few passwords across the net. I have a half dozen or more that I use in conjunction with different email addresses. I don't know which ones I used on PSN so despite the fact I didn't give Sony my CC details there's a chance that other sites that do have my CC details have the same log-in details that will be all over the internet in a few days.


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    #456
    Helix
    Closed Accounts Posts: 17,661 ✭✭✭✭Helix


    Sony Adds PSN Queries fo FAQ Section of Official Site
    Source:PlayStation.com

    Q.1 When did you realise the system had been intruded?

    We discovered between April 17 and April 19 there was an illegal and unauthorized intrusion into our network.

    Q.2 How did you know that the system was intruded?

    We watch for any issues that may be raised with respect to security and monitor for such issues both internally and externally.

    Q.3 What is the main reason to this problem? Which parts of the system were vulnerable to the intrusion?

    We are currently conducting a thorough investigation of the situation. Since this is an overall security related issue, we will not comment further on this case.

    Q.4 What action did you take (are you taking)? Is there any possibility of further unauthorized access?

    As soon as we learned of this issue, 1) we temporarily turned off PlayStation Network and Qriocity services in order to conduct a thorough investigation and to verify the smooth and secure operation of our network services, 2) we have also engaged an outside, recognized security firm to conduct a full and complete investigation into what happened, and 3) quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.

    Q.5 How many were affected? How many per each region? What is the latest status of PlayStation Network registered account/ operating countries.

    Our investigation indicates that all PlayStation Network/ Qriocity accounts may have been affected.

    Q.6 Does that mean all users’ information was compromised? Tell us more in details of what personal information leaked.

    In terms of possibility, yes. We believe that an unauthorized person has obtained the following information that you provided: name, address (city, state/province, zip or postal code), country, email address, birthdate, PlayStation Network/Qriocity password, login, password security answers, and handle/PSN online ID. It is also possible that your profile data may have been obtained, including purchase history and billing address (city, state/province, zip or postal code). If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. If you have provided your credit card data through PlayStation Network or Qriocity, it is possible that your credit card number (excluding security code) and expiration date may also have been obtained.

    Q.7 Have you notified those users?

    We are sending out e-mails directly to these users to their e-mail address registered on the PS Network accounts. Also, we have posted web notices, and additional necessary procedures have been followed by each region.

    Q.8 Have you received reports or claims that their PSN ID information/ credit card had been used improperly?

    Not at this point in time.

    Q.9 I want to know if my account has been affected.

    To protect against possible identity theft or other financial loss, we encourage you to remain vigilant to review your account statements and to monitor your credit reports. Additionally, if you use the same user name or password for your PlayStation Network or Qriocity service account for other unrelated services or accounts, we strongly recommend that you change them. When the PlayStation Network and Qriocity services are back on line, we also strongly recommend that you log on to change your password. For your security, we encourage you to be especially aware of email, telephone, postal mail or other scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking.

    Q.10 What should I do to prevent any unauthorized use of my (credit card) personal information?

    For your security, we encourage you to be especially aware of email, telephone, postal mail or other scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. Additionally, if you use the same user name or password for your PlayStation Network or Qriocity service account for other unrelated services or accounts, we strongly recommend that you change them. When the PlayStation Network and Qriocity services are back on line, we also strongly recommend that you log on to change your password. To protect against possible identity theft or other financial loss, we encourage you to remain vigilant to review your account statements and to monitor your credit reports.

    Q.11 Since when have PSN/Qriocity become unavailable and in which region?

    PSN/Qriocity services have not been available since April 20 (US time) in all regions.

    Q.12 How come it is taking so much time to resume the service?

    We are taking the investigation seriously. We decided to keep the service down to allow us to conduct a thorough investigation and verify smooth operation of our network services.

    Q.13 How serious is this? Have the hackers broken the security on PSN/Qriocity? Are you taking necessary measures to prevent such outage happening in the future?

    Since this is an overall security related issue, we will not comment further on this case but we are working to restore and maintain the services, including countermeasures against future intrusions.

    Q.14 When will the service resume?

    We are taking the investigation seriously. We will keep the service down to allow us to conduct a thorough investigation and verify smooth operation of our network services but are working hard to resume the services as soon as we can be reasonably assured security concerns are addressed.

    Q.15 Seems like SOE service was also not available/ suffering outage. Is this true? Is this due to the same reason as the PSN/Qriocity outage?

    SOE's service is available although a service interruption due to an external attack did occur. A thorough investigation is ongoing.

    Q.16 I want my money back (subscription fee, content) since the PSN/Qriocity was not available.

    When the full services are restored and the length of the outage is known, we will assess the correct course of action.

    Q.17 There seems to be some games that cannot be played even offline?

    Depending on the game titles, but mainly PSN games, some may require access to PSN for trophy sync, security check, etc.


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    #457
    Headshot
    Registered Users Posts: 53,836 ✭✭✭✭Headshot


    Ringing my credit card company in the morning

    I dont know about ye, but they're losing a customer in me. I will never buy anything on psn again


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    #458
    Helix
    Closed Accounts Posts: 17,661 ✭✭✭✭Helix


    https://www.youtube.com/watch?v=UR2eyb-rgxg


    hahahaha


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    #459
    amacachi
    Closed Accounts Posts: 23,316 ✭✭✭✭amacachi


    They noticed it some time between the 17th and the 19th. They can't be surer than a 3-day window as to when they noticed a problem? LOL.


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    #460
    JBnaglfar
    Registered Users Posts: 841 ✭✭✭JBnaglfar


    Chavways wrote: »
    Have you not read the new update they released about half an hour ago.They said they will be providing some PSN service next week at the earliest.

    I think Tommy was just pointing out that you didn't specify a time and date for the pool :pac:

    I'll go with next Tuesday at 3p.m.


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    #461
    mystic86
    Registered Users Posts: 2,983 ✭✭✭mystic86


    new statement:

    http://blog.eu.playstation.com/2011/04/26/psnqriocity-service-update/


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    #462
    That_Guy
    Registered Users Posts: 51,342 ✭✭✭✭That_Guy


    Fúck knows?


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    #463
    Headshot
    Registered Users Posts: 53,836 ✭✭✭✭Headshot


    How can they make comments ^^^


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    #464
    irish_stevo815
    Registered Users Posts: 2,589 ✭✭✭irish_stevo815


    Monday between 5 & 6pm. Just in time for the bank holiday hang over to kick in :D


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    #465
    Mr Trade In
    Registered Users Posts: 1,705 ✭✭✭Mr Trade In


    Friday at 3:16pm,also disregard any strange transactions on your next Credit Card bills,it is just the hackers having an early christmas.


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    #466
    Helix
    Closed Accounts Posts: 17,661 ✭✭✭✭Helix


    mystic86 wrote: »
    new statement:

    http://blog.eu.playstation.com/2011/04/26/psnqriocity-service-update/

    their servers are getting hammered, Alt Link Here if its not working


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    #467
    Desire.
    Closed Accounts Posts: 1,601 ✭✭✭Desire.


    Headshot wrote: »
    How can they make comments ^^^

    What do you mean?


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    #468
    imitation
    Registered Users Posts: 1,815 ✭✭✭imitation


    Headshot wrote: »
    Ringing my credit card company in the morning

    I dont know about ye, but they're losing a customer in me. I will never buy anything on psn again

    Ring the number on your card, they should be open now, most of the major ones will be anyway. Just cancelled mine, you should do it as with my bank its free anyway.

    They are generally happy to do it because a new card might cost them a fiver or whatever, but if some fecker runs up a huge bill they mind be liable for a few grand.

    This is an unbelievable slip up by Sony, this compromise basically means millions of peoples email accounts may have been compromised as many people have a one for all password. Not to mention the apparent possible theft of peoples Visa numbers stored in Clear text. Once into peoples emails hackers can generally have a free run at all sorts of things, like accounts at sites like amazon with stored CC details.

    I hope the EU gives them a serious slap for this, I think its pretty likely as they are big on data protection, but companies need to take this seriously. This wont be the last time this happens either.


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    #469
    Nodferatu
    Registered Users Posts: 1,361 ✭✭✭Nodferatu


    im gonna cancel mine also, why the f**k did it take sony a full week to get this info out??? twats.


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    #470
    Chavways
    Registered Users Posts: 1,905 ✭✭✭Chavways


    JBnaglfar wrote: »
    I think Tommy was just pointing out that you didn't specify a time and date for the pool :pac:

    I'll go with next Tuesday at 3p.m.


    Well sorry Tommy. Wednesday 4th May at 1pm irish time


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    #471
    super_furry
    Registered Users Posts: 27,321 ✭✭✭✭super_furry


    It's breaking news on Sky News right now - shows just how serious this thing is. Still struggling to believe that Sony were so incompotent as to not even encrypt this information.


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    #472
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Wolfe Tone wrote: »
    So glad I used a 3v card!

    When I read that comment it reminded me of word spreading among a group of friends that some skag they were all with had a confirmed case of Genital Warts(i.e phew thank god I wore a condom)


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    #473
    FlawedGenius
    Registered Users Posts: 2,256 ✭✭✭FlawedGenius


    Wednesday May 4th!
    (cant wait to quote this with a wink)


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    #474
    johnny_ultimate
    Moderators, Category Moderators, Arts Moderators, Computer Games Moderators, Entertainment Moderators Posts: 29,094 CMod ✭✭✭✭johnny_ultimate


    And as has been proclaimed, there doth be created a Megathread.

    Just to keep things tidy and tha'.


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    #475
    cherryghost
    Moderators, Technology & Internet Moderators Posts: 17,132 Mod ✭✭✭✭cherryghost


    Cancelling my card on it too (though I've barely ever used it since I don't really play the PS3, I'm not taking any chances)


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    #476
    Day_Sleeper
    Closed Accounts Posts: 15 ✭Day_Sleeper


    Think of all the people breaking into nervous sweats and thinking about how there so close to 15 prestige..


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    #477
    UnkieKev
    Registered Users Posts: 896 ✭✭✭UnkieKev


    For those PS3 heads out there just read this,

    http://www.reuters.com/article/2011/04/26/us-sony-stoldendata-idUSTRE73P6WB20110426?feedType=RSS&feedName=topNews&dlvrit=59363

    Little help for you all out there with PSN, change your passwords for PSN and your associated e-mails!


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    #478
    cherryghost
    Moderators, Technology & Internet Moderators Posts: 17,132 Mod ✭✭✭✭cherryghost


    This is quite serious in its own right. There should be a notice at the top of the games forum's warning people about the details that have been leaked and urging people to changed their email passwords etc


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    #479
    Desire.
    Closed Accounts Posts: 1,601 ✭✭✭Desire.


    Should be back "within a week." :(

    Not two bank-holiday weekends in a row... :(


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    #480
    ZorbaTehZ
    Registered Users Posts: 2,149 ✭✭✭ZorbaTehZ


    A friend tried to break it down nice and simply for me today, as to what sort of happened:

    People were using custom firmware. Sony said no thanks, and stopped them being allowed to get on PSN.

    Some group figures out a way with custom firmware to spoof onto the PlaystationNetwork on some sort of developer connection.

    People start using it for (non-nefarious) stuff. Then someone notices that the security on this dev. network is rubbish, and sets it up so they can scam the PSN store.

    What seems like a long time passes like 3/4 weeks, then Sony realise something is wrong, and bring down PSN.

    He wasn't sure where this stuff about data being accessed comes into it (if at all) though.


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    #481
    johnny_ultimate
    Moderators, Category Moderators, Arts Moderators, Computer Games Moderators, Entertainment Moderators Posts: 29,094 CMod ✭✭✭✭johnny_ultimate


    It's as simple as this: Sony need to cop the **** on and 'officially' let customers know what, if any, personal information has been gained. There are so many mixed reports and misinformation floating around it's making everything worse. Things need to be sorted out, and in the haste.


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